Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
Freshdesk makes it easy to get assistance and to manage service tickets!
What do you like best about the product?
Our IT dept is out of state and freshdesk makes getting help with time differences a breeze!
What do you dislike about the product?
Nothing to really dislike about it. Its great software.
What problems is the product solving and how is that benefiting you?
IT support - I am able to get assistance even when our local office is closed. It also makes tracking things easy.
Recommendations to others considering the product:
Great product - and customer service is wonderful.
Complete Help Desk Solution That Is Truly Affordable.
What do you like best about the product?
FreshDesk has all the essential features every help desk solution should have
What do you dislike about the product?
Some of the extended features increases the cost, but still somewhat competitive.
What problems is the product solving and how is that benefiting you?
FreshDesk allows me to track issues, while tracking time for billing, and generate critical reports for the business.
Recommendations to others considering the product:
Understand what your primary goals are for a help desk system and register for the appropriate account level. Reach out to their reps for assistance, as they will most likely work with you to ensure that you have the proper account and for a significant amount of time to allow you to thoroughly test the application.
Great helpdesk software
What do you like best about the product?
Easy to configure and administrate. Support is very reactive.
What do you dislike about the product?
Pricing has been up a lot in last years and most of the new features aren't available in the cheap plans.
What problems is the product solving and how is that benefiting you?
The support team can handle very easily our customer requests despite the fact that our team in scattered in several locations.
Great service for small teams
What do you like best about the product?
We're starting our own company, and don't have a budget. So, maybe we think "we can't get a great service without paying". But this doesn't happen with Freshdesk: this is a great service, even for free accounts!
What do you dislike about the product?
Not using my own SMTP server to send transactional email.
What problems is the product solving and how is that benefiting you?
We can use our own support email to answer support requests, and we can keep all very organized.
Recommendations to others considering the product:
Easy to use the system, with all you need for a fair price.
Very easy to use but wish there was a hubspot integration
What do you like best about the product?
Freshdesk is super simple. Their support team is the best part about them as any time you have a question, they have a rep respond ASAP and schedule a video call.
What do you dislike about the product?
I dislike that there is no direct integration with hubspot.
What problems is the product solving and how is that benefiting you?
We need to close tickets and keep track of how many request we get from clients.
Excellent tool
What do you like best about the product?
It's very easy to use it. The UI is intuitive and helpful. The search function allows to easy find different type of information.
What do you dislike about the product?
Sometimes the nested responses in tickets are difficult to follow.
What problems is the product solving and how is that benefiting you?
Centralised information about customer problems and behaviours.
Every SME should get Freshdesk immediately
What do you like best about the product?
The best to me is that Freshdesk provides so much already in the free plan. Every feature for a functional helpdesk, branded to your logo, colours and support email address, is there. If you're still lacking a helpdesk you really should get Freshdesk right now.
What do you dislike about the product?
Haven't really figured out anything to dislike yet.
What problems is the product solving and how is that benefiting you?
A systematic method to take care of support, problem, warranty issues. Effectively delegate tasks and make sure customers are being answered.
Recommendations to others considering the product:
If you're lacking a helpdesk get Freshdesk at once.
FreshDesk Review
What do you like best about the product?
Simple to use, Mobile access for Agents, great and valuable features. Quick and easy dashboard to keep all tickets and emails under control makes giving support a very quick and easy task. Canned responses assist in many cases where we open up tickets for each project and we need to communicate the same message time and time again. The free version includes great features to support a well operating support centre with the option to upgrade to higher packages for additional great features.
What do you dislike about the product?
1) Mobile App is only for agents, would be great if customers had mobile access to their tickets.
2) Users who respond with a 'thanks' reopens the ticket which affects the agent's timing.
2) Users who respond with a 'thanks' reopens the ticket which affects the agent's timing.
What problems is the product solving and how is that benefiting you?
Customer and channel engagements, tracking of communicate via tickets. Knowledge base articles help improve of skill set and share quick access solutions to those in the field.
Recommendations to others considering the product:
Easy to use from day one. Improve your efficiency instantly. If you're thinking of building a ticketing system yourself or plan to use another solution and bend it to become a ticketing system, save your time and make use of the free FreshDesk version to quickly setup your system and upgrade to enjoy additional features when needed.
Great product and exceptional supports
What do you like best about the product?
Had a few teething issues with setting freshdesk up on magento, but with the help of the freshdesk team, we managed to get it up and running very quickly
What do you dislike about the product?
can't think of anything and as this field is mandatory and is just writing anything that comes into my head.
What problems is the product solving and how is that benefiting you?
Customer support nad FAQ
A truly "fresh" experience!
What do you like best about the product?
It just works. This help desk ticketing software helps us manage our entire customer support department with a load of features. Ticketing, chat, voice and more with all the bells and whistles imaginable. It integrates with Zapier and Slack to help streamline notifications and everything else.
What do you dislike about the product?
I don't like that when links to tickets are clicked within slack, that it opens the web interface and not the mobile app.
What problems is the product solving and how is that benefiting you?
We can communicate with our customers and keep them in the loop very efficiently with freshdesk. Everything just works without hitches.
Recommendations to others considering the product:
I highly recommend this software for help desk use. These guys care about their clients and offer great support when needed.
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