Freshdesk Omni
Freshworks Inc.External reviews
3,539 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Reliable to use
What do you like best about the product?
Notifications is which i like the most
What do you dislike about the product?
Discuss tab which you have recently included
What problems is the product solving and how is that benefiting you?
Answering customer queries promptly
Freshdesk Support
What do you like best about the product?
Jai is always willing to go above and beyond in assisting and getting answers for our questions. He reaches out to make sure our needs are met with this solution.
What do you dislike about the product?
Needs more customizable reports. Our team milestones and goals are based upon how many tickets are closed and how long it takes to close them. We also have benchmarks based upon surveys and wish there were integrated reports. Jai is working with us on this.
What problems is the product solving and how is that benefiting you?
Freshdesk is a wonderful ticketing solution for our support staff. Jai is always helpful when we have questions.
Recommendations to others considering the product:
They have outstanding support and customer service. The product does everything we need it to.
Rating for Freshdesk
What do you like best about the product?
Presentation and ease of use is the strength.
What do you dislike about the product?
nothing specific. Every thing is fine in it
What problems is the product solving and how is that benefiting you?
Support
Recommendations to others considering the product:
Its a nice application backed with excellent support staff
Simple support tool
What do you like best about the product?
The simple integration between freshdesk and freshsales.
To be able to have both customers in the same database and seemlessley swap between freshdesk and freshsales makes everything incredibly streamlined
To be able to have both customers in the same database and seemlessley swap between freshdesk and freshsales makes everything incredibly streamlined
What do you dislike about the product?
Notification of tickets not coming through on mobile by default. I generally don't use the app as I forget about it. I'm sure there is a way to turn notifications on with inside the app but haven't found it easily.
I'm using IOS and you can turn notifications on there, but I don't need every notification, only when a new ticket is created. That is what I can't seem to find
I'm using IOS and you can turn notifications on there, but I don't need every notification, only when a new ticket is created. That is what I can't seem to find
What problems is the product solving and how is that benefiting you?
Customer support front end. It's been great at catching people who land o our website. They come through to support@, then if a customer decides to look into purchasing then they automatically transfer to freshsales via sales@ and they become a manageable customer.
Recommendations to others considering the product:
Have a look at the whole freshworks packages. Very reasonable priced and link seamlessly together. I use freshsales and freshdesk together.
If your looking at getting the best out of your customer service then I recommend freshdesk for customer support and freshsales for CRM.
We started using freshdesk as a way to manage customer support and used mailchimp and sales force for bulk emailing and CRM. But swapping over from mailchimp and salesforce not only saved us quite a bit of money per month, it actually helped streamline our customer service. Having both products from the same company just made sense.
If your looking at getting the best out of your customer service then I recommend freshdesk for customer support and freshsales for CRM.
We started using freshdesk as a way to manage customer support and used mailchimp and sales force for bulk emailing and CRM. But swapping over from mailchimp and salesforce not only saved us quite a bit of money per month, it actually helped streamline our customer service. Having both products from the same company just made sense.
Easy to use and set up
What do you like best about the product?
I like that the system is very intuitive for administrators. It is also very easy to use and set up for users.
What do you dislike about the product?
I wish there was an app for users as well.
What problems is the product solving and how is that benefiting you?
In the past I mainly used FreshDesk for handling tickets. But now I use it frequently to engage clients via forums.
Recommendations to others considering the product:
It's a great value. You also have a monthly contract which means virtually no risk in case you don't like it.
Easy to setup and use
What do you like best about the product?
I like that it is an entry point solution for small and mid-sized businesses to offer support to their customers. There is a free plan that would serve most small businesses needs and you can scale as you grow. It is also easy to brand to match your organisation colours and a generous free 3 agents in the free plan.
What do you dislike about the product?
The fact that live chat is not available in the free plan.
What problems is the product solving and how is that benefiting you?
Providing a centralized point of contact for customer support requests. This helps track the issues raised by customers and ensuring it has been resolved.
Fresh Desk offers great tools and features, as well as amazing flexibility.
What do you like best about the product?
I am very happy to share that the company I am working for profits on a daily basis from the knowledge and expertise of a great team of professionals that supports the Help Desk product.
What do you dislike about the product?
In order for the system to fully fulfill our business requirements some more features need to be added. However, we have to take into consideration that the Help Desk team is open to any new suggestions and business needs.
What problems is the product solving and how is that benefiting you?
Fresh Desk helps us to measure many important for our business parameters and to monitor the progress of our targets.
One of the best SaaS for customer support
What do you like best about the product?
It's really easy to use even Freshdesk has a lot of features, and the performance is also good, no stress for using. Also, it has many integration option with other services such as JIRA, it os really convenient too.
What do you dislike about the product?
Nothing really - it's really great. If anything, there are some room of improvement for admin UI's navigation.
What problems is the product solving and how is that benefiting you?
Managing and tracking customer's issues, Freskdesk helps us to do it in very simple and effective way.
Allowed us to quickly scale our business
What do you like best about the product?
When we acquired multiple agencies we knew our old systems were not going to work and that we needed a ticket management system of some type. Freshdesk was very easy to setup and get going. It is very easy to customize, automate, and build out. The tools in the Helpdesk Productivity section have been a life saver and made our team's jobs much easier.
What do you dislike about the product?
At this moment in time, we do not have any complaints.
What problems is the product solving and how is that benefiting you?
We're able to respond to clients on time, with next steps, and easily track the progress of our work. The internal and private notes become very useful when invoicing clients at the end of the month.
Freshdesk makes customer support seem like a breeze
What do you like best about the product?
The product is reliable and very stable. It is always there when it is needed, and will not let you down. They add new features, but not in a way that disrupts your workflow.
What do you dislike about the product?
The solutions knowledge base needs some work. The process of creating and maintaining articles is somewhat tedious.
What problems is the product solving and how is that benefiting you?
Being able to work with multiple product lines and client needs in a seamless fashion. We are able to quickly resolve tickets and share our knowledge with the rest of the team if necessary.
showing 1,391 - 1,400