Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Surprisingly easy to deploy
What do you like best about the product?
Simple and easy to set up and deploy and good service.
What do you dislike about the product?
Confusing settings and lack of pre made design for help desk.
What problems is the product solving and how is that benefiting you?
Customer response time and expectations.
Recommendations to others considering the product:
Give it a go.
Freshdesk is superb product
What do you like best about the product?
The things that I like the best in this particular application is its ability to switch between applications such as email, hangouts and slack etc in order to get answers for the customers. I can also send invitation tickets to others through and also they can access those tickets to which they are invited. Additionally, the user interface of the product is so much improved and quite manageable in order to find answers to my problems.
What do you dislike about the product?
All the things are super exciting and also quite useful in order to handle my customer’s relationship with me. I can easily handle multiple issues quite easily through this product because it has the capability of doing multiple tasks altogether. So, there is nothing big to about in this product only. Sometimes it becomes slower that is acceptable due to excessive load so all is good.
What problems is the product solving and how is that benefiting you?
Freshdesk comprises of different segments that allows me to take care of my customers more frequently. It comprises of a team inbox that increases the efficiency of my work by providing a shared inbox to convert support emails into help desk tickets. Also, it’s the best application in order to streamline the replies to the customers and also optimizes effort s to get the best results.
Recommendations to others considering the product:
All features and functions are quite manageable and also my most favorite. I can easily manage all my tasks and also am able to cooperate more with the help of this specific application. So, it’s a good suggestion to all my loved ones in order to get the best experience of their life.
difficult to get used to
What do you like best about the product?
I like being able to see trends and set up auto assigin for tickets
What do you dislike about the product?
I dislike the lack of support, there are many useful articles and videos but sometimes live support is easier
What problems is the product solving and how is that benefiting you?
we are now able to track our employees work flow to ensure an even flow
Recommendations to others considering the product:
Do a lot of research and be prepared for implementation to take a while, this is not a week long process. we are now live 2 months later and still configuring. we understand it takes time
Freshdesk keeps us moving forward
What do you like best about the product?
I like the ability to setup automations which help move tickets to the correct specialist without having a user monitor the system.
What do you dislike about the product?
I don’t like that once the child tickets are closed, that there isn’t a notification telling the parent ticket about the status update.
What problems is the product solving and how is that benefiting you?
Tickets are now going to the right specialist instead of sitting in an email waiting for someone to determine best course of action for it.
Best support ticketing sistem
What do you like best about the product?
I used several similar products but this one turned out best
What do you dislike about the product?
must be used on another's server. cannot install on its own
What problems is the product solving and how is that benefiting you?
easier tracking of tickets sent by users
Great tool. Inteligent UI
What do you like best about the product?
How easy it was to setup and deploy. Very cool
What do you dislike about the product?
Lacks some features that JIRA SD offers ITIL wise
What problems is the product solving and how is that benefiting you?
We needed a customer support software on our Company. This tool made a fit
Excellent app love the free trial
What do you like best about the product?
User friendly and very easy to navigate through. Stable app and viewing is excellent
What do you dislike about the product?
Unable to install on my Mac book and the layout of the app can be improved on
What problems is the product solving and how is that benefiting you?
Communication with all my team mates and the ability to use it as a complete help desk
Recommendations to others considering the product:
App layout to be reviewed
Freshdesk for team support
What do you like best about the product?
Freshdesk is a big improvement over handling support. I like to work with freshdesk bot.
What do you dislike about the product?
It doesn't support WYSYWYG editor globaly.
What problems is the product solving and how is that benefiting you?
Team supporting on a big project
after 1 year of using freshdesk i can say it's the best
What do you like best about the product?
i liked the fact that all my customers conversations are in one place also i'm saving time by using Automate option for repetitive workd
What do you dislike about the product?
the only thing i don't like about freshdesk is little bit expensive especially for small business
What problems is the product solving and how is that benefiting you?
everyday we get so many so manny
Recommendations to others considering the product:
i recommend all small business who struggle with costumer support to use freshdesk
Functionality in specialized technical support
What do you like best about the product?
The design of the platform allows people to understand in a simple way what we want to show, and that all the help is for the benefit of the customer.
What do you dislike about the product?
I would technical support to provide more detailed and quick information on recovering keys from the account, as it is a bit cumbersome and delayed that procedure
What problems is the product solving and how is that benefiting you?
I have solved many technical problems in a more fluid and fast way, whenever i need to help anyone i do it wherever i want.
Recommendations to others considering the product:
Use it promptly
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