Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,415 reviews
from
External reviews are not included in the AWS star rating for the product.
Amazing solution for customer service
What do you like best about the product?
It's highly intuitive and it allows you to deal with tickets promptly. The notification system for when you get a new ticket is very useful if you're not logged in.
It also has handy features for pretty much everything related to customer service.
It also has handy features for pretty much everything related to customer service.
What do you dislike about the product?
Nothing to dislike. I recently had an issue with a couple of payments being deducted in error, but Anjum Akthar resolved it in a matter of minutes!
What problems is the product solving and how is that benefiting you?
It certainly had a positive impact on how we're dealing with our customers. The main benefit would be that we have everything in one place. It's also a cost-effective solution without hidden costs.
Recommendations to others considering the product:
Go for it straight away, or at least worth trialling if you're deciding between providers.
Good Helpdesk!
What do you like best about the product?
Freshdesk is easy to setup & use. The multichannel feature is helpful for us to get customer requests from various channel including email & social media. Reporting and dashboard capabilities are also good.
What do you dislike about the product?
Nothing so far. Looking up for contacts is a bit cumbersome, but overall Freshdesk is great.
What problems is the product solving and how is that benefiting you?
We were looking for a helpdesk system to keep our knowledge base that our customers can access and get support with along with Live chat feature. The SLA feature is helpful to automatically triage customer tickets based on certain criteria.
software for our company.
What do you like best about the product?
Freshdesk allows your customers to create their own table request tickets, track their progress, add notes and comments on the method, and choose once to mark each price ticket as Completed. Once you have identified solutions to the most common problems, you publish self-service procedures for the simplest ones they manage themselves, thus freeing you from an excess of remote or on-site support. Use the built-in price timers and you will know how to capture information for the slowdown and request system. And you will build your user community with an inherent user forum and links to your social media accounts.
What do you dislike about the product?
I have had trouble obtaining the reports I would like to get from this software package. I have worked with terribly appropriate agents, but the software package is not configured to produce the reports I want or to create custom reports for what I am trying to find. I am trying to schedule a daily report on agent performance, indicating the percentage of unresolved ticket fares assigned to them at the time of report generation (and not the number assigned to them during the report period), as well as the aging of reports in their queue (how long the oldest ticket has been open). We tend to add software package development and we cannot close several of our tickets until the development work is completed, which sometimes takes months. Having this measure is essential for our team to be ready to analyze resourcing and performance.
What problems is the product solving and how is that benefiting you?
We have successfully strengthened our relationships with our clients by providing them with the most effective care as well as the products they request from Freshdeck, as it may be a work table that perfectly matches the work pace of large companies and their client portfolios. We have jointly established an oversized information database of our clients, by jointly including the United States among the most important companies in my country.
Recommendations to others considering the product:
I recommend Freshdesk, which is one of the most effective tools in the United States for providing our buyers with the best quality of services they support for the consumer. Improve customer support with the help of Freshdesk.
Positive review for Fresh Desk
What do you like best about the product?
I like how easy the software is to use, i hardly ever have issues and when a new page rolls out it is easy to see the new changes and why they made them. It is also very customizable.
What do you dislike about the product?
I dont like on some tickets you can leave them open/pending not due to not being able to resolve them and that effects the teams resolving rate.
What problems is the product solving and how is that benefiting you?
it to work together on a team to solve an issue. can easy access old tickets. easy to keep multiple tickets that are about the same thing in one place
Effective tool
What do you like best about the product?
It is very easy to integrate, the dashboard provides important utilities such as average response time, resolved tickets, and more. The price is quite affordable for everything it offers. We can assign tickets automatically to groups or individuals. The configuration is easy and works perfectly to create different work groups.
What do you dislike about the product?
The chat functionality is not entirely good. It needs to support more social platforms like LinkedIn and others. The interface could be better organized and more visually familiar. Otherwise, perfect.
What problems is the product solving and how is that benefiting you?
Ticket management, increase in organization in different areas.
Recommendations to others considering the product:
Good market option, I recommend giving it a chance.
Freshdesk by Freshworks review
What do you like best about the product?
User friendly, highly adaptable and customizable, huge amount of applications
What do you dislike about the product?
Maybe not fit for a huge corporation. Could be more professional.
What problems is the product solving and how is that benefiting you?
Using it as a workflow manager for execution of quality documentation
Freshdesk Review
What do you like best about the product?
Simple, fast and clean
Tickets can be created on behalf of the costumer
Very user friendly
Tickets can be created on behalf of the costumer
Very user friendly
What do you dislike about the product?
There are no issues so far with it. very good application
What problems is the product solving and how is that benefiting you?
Customer self services
Recommendations to others considering the product:
N/A
Excellent workflow manager
What do you like best about the product?
It's a pretty clean interface and it has the functionality you need without too much of a fight. I was skeptical about needing multiple programs versus email but it's winning me over. Being able to open and close tickets easily and reassign them as needed is really nice.
What do you dislike about the product?
There isn't a whole lot I dislike. I think it would be nice to manage when tickets are "due" rather than what it decides but honestly, that probably exists, I just haven't looked for it because it's not a big problem.
What problems is the product solving and how is that benefiting you?
Freshdesk makes communicating with clients a breeze. No more inboxes overloaded with emails from clients that may not be relevant to you. You can transfer to different departments and reference back to closed tickets. It's been overall pretty seamless using Freshdesk. I haven't used software to communicate with clients in this way and it wasn't hard to learn. It's convenient and simple to use.
Recommendations to others considering the product:
Overall, Freshdesk is a no-brainer to use with any business to keep in communication with clients and vise-Versa. Clean, fast, easy and functional. I love Freshdesk.
Basic ticketing system
What do you like best about the product?
Tickets auto generate by sending email.
Easy to put notes in for private or to share with requester.
It has good up time we do not have any time where the system is down for reporting issues.
Able to make tasks from a ticket is good feature.
Has nice mobile application for my team to use.
Easy to put notes in for private or to share with requester.
It has good up time we do not have any time where the system is down for reporting issues.
Able to make tasks from a ticket is good feature.
Has nice mobile application for my team to use.
What do you dislike about the product?
Price
Wish there was on premises solution that cost less per person.
The hosted is more expensive than other solutions.
Wish there was on premises solution that cost less per person.
The hosted is more expensive than other solutions.
What problems is the product solving and how is that benefiting you?
Able to have a ticketing system that works nationwide.
Easy for people to login as agents regardless of their location.
Is fast reliable, does not have problems speed does not have problem with security
Easy for people to login as agents regardless of their location.
Is fast reliable, does not have problems speed does not have problem with security
Recommendations to others considering the product:
Is not fully ITIL compliant.
Would be nice to see more of an ITIL work flow where we can tag like incidents to make a problem and so on.
Would be nice to see more of an ITIL work flow where we can tag like incidents to make a problem and so on.
Great round robin ticket assignment
What do you like best about the product?
Simply works. We had trouble trying to configure a competitor solution before coming to freshdesk. It was much simpler to configure and just worked.
What do you dislike about the product?
I was not able to create an admin user for billing that wasn't charged a monthly user fee.
What problems is the product solving and how is that benefiting you?
round robin ticket assignment when emails are received. simplified configuration and no maintenance required other than the main contact having to forward the invoices.
showing 1,411 - 1,420