Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,415 reviews
from
External reviews are not included in the AWS star rating for the product.
Awesome software
What do you like best about the product?
Flexible software allowing response and troubleshooting. Would definitely recommend
What do you dislike about the product?
Nothing I can think of. This software has been a lifesaver.
What problems is the product solving and how is that benefiting you?
Quicker response time and faster que
Recommendations to others considering the product:
Give it a try. Works for my company
A professional solution for technical support
What do you like best about the product?
I assume that Freshdesk is one of the most comprehensive options, as Freshdesk is a technical help and draws the user's attention to the dashboard, which offers one of the options superior to those of other similar applications, a massive part of the application in an intuitive way through its menus. Although not everything can be customized via the dashboard anymore, external plugins can also be used, which can be integrated into the software and allow the addition of new features.
As for the user, the utility could be very useful, as it allows the consumer to be advised based on the recommendations in the consumer's frequently asked questions while developing a support price ticket, so that doubts are clarified in many cases before the support ticket is created. Another top-notch feature of Freshdesk is the ability to prepare our assistance departments for the use of hierarchies and degrees, so that we can discover exceptional operational roles in every industry.
As for the user, the utility could be very useful, as it allows the consumer to be advised based on the recommendations in the consumer's frequently asked questions while developing a support price ticket, so that doubts are clarified in many cases before the support ticket is created. Another top-notch feature of Freshdesk is the ability to prepare our assistance departments for the use of hierarchies and degrees, so that we can discover exceptional operational roles in every industry.
What do you dislike about the product?
Technically speaking, it is a great utility, and I haven't seen anything wrong with its functionality, but something that I didn't like when I first used Freshdesk has changed in such a way that some of the most exciting features cannot be tested in the trial model. People who are trying Freshdesk for the first time are pressured to pay for the subscription in order to fully evaluate the product.
What problems is the product solving and how is that benefiting you?
At work, I am a Freshdesk administrator for one of the departments, so I have full access rights to the dashboard. My job allows me to organize all the users of my stage through Freshdesk, so that we can organize ourselves to provide more powerful and faster assistance to users. On the way to this tool, we can fulfill these kinds of commitments almost routinely.
Recommendations to others considering the product:
Use Freshdesk constantly in its state-of-the-art model to achieve the best possible overall performance. I also suggest that you have at least the "Blossom" license, as the number of lots is very limited and serves most for checking out. I also recommend Freshdesk for groups with a high customer volume, as I believe Freshdesk is geared towards this type of large enterprise, although this does not mean that you cannot use it in a smaller company.
Freshdesk is an intuitive tool
What do you like best about the product?
Freshdesk is an intuitive and easy-to-use tool that allows us to focus on providing personalized attention to each client. The panel that provides is easy to navigate. The ticketing system is efficient, now we can respond more quickly to the problems of our customers, as it stores the tickets of multiple channels as tickets. It also has reporting functions that help us proactively improve customer service.
What do you dislike about the product?
I find it quite useful this software, so I have no complaints about their performance.
What problems is the product solving and how is that benefiting you?
Increase the productivity of our agents. It allows us to join the support team on a platform, which makes it easier to manage customer service.
Recommendations to others considering the product:
It is an outstanding alternative. Great value for money, is versatile and easy to set up.
New to Freshdesk and liking it!
What do you like best about the product?
Freshdesk is a ticketing system and what I like best is being able to keep track and have records/history of previous tickets.
What do you dislike about the product?
One thing I don't like about freshdesk, is that when I respond and close a ticket, it automatically gets reopened if the AM or whoever opened it originally responds back (for example, I closed it, and AM responds: thank you!, so the tkt gets reopened), which is a bit annoying
What problems is the product solving and how is that benefiting you?
We're using freshdesk as a ticketing system so we have all requests come in to this one place so we can keep track. Also, this way, if someone on the team is out sick, other team members can view his open tickets and jump in and help.
fresh dish
What do you like best about the product?
the easiest one compared to other similar products.
What do you dislike about the product?
the annual cost and fee on that software
What problems is the product solving and how is that benefiting you?
communication chatting and problem solving
Solution for customer support.
What do you like best about the product?
It is an excellent alternative that allows dynamic customer service and automate those tasks that are repetitive, has useful options for communication with the client such as email, calls, chat, social networks. You can see that they are looking for a way to adapt to the client, which makes them different.
What do you dislike about the product?
At the beginning it is necessary to immerse yourself well in knowledge its use is not simple and intuitive as you would like.
What problems is the product solving and how is that benefiting you?
It gives me the ability to give timely responses to clients and contact me directly with them through live chat.
Easy to use but must be specific
What do you like best about the product?
I like that it allows for very complete answers. It allows to provide a lot of detail to users who need to access Freshdesk.
What do you dislike about the product?
That searching forums for answers the questions must be very specific. It doesn't appear intuitive enough to know what you're searching for.
What problems is the product solving and how is that benefiting you?
FAQs, Help Forums
Front desk associate
What do you like best about the product?
How it allows you to contact other and still be engaged in the phone with someone.
What do you dislike about the product?
It’s easy to us and not hard to learn when training
What problems is the product solving and how is that benefiting you?
Being able to allow the front end to be looked after without having a person there
Recommendations to others considering the product:
Yes especially if you are a very small company
Great HelpDesk Ticketing System!
What do you like best about the product?
We never had a ticketing system before this one. After reviewing, this one suited us best by combining tickets with asset management. It also lets us have canned responses and solutions to make ticketing faster. Also great for reporting purposes. Great design/look and feel. Portal is easy to use for faculty, staff and students. They also work to try to help you get the best price available!
What do you dislike about the product?
To be honest I do not have anything I dislike about the system. It works like intended.
What problems is the product solving and how is that benefiting you?
I am able to prioritize tickets have everything in one central location. It makes tracking what has hapened with certain users easily!
Recommendations to others considering the product:
Great product, if your looking for a ticketing and asset management system this is the product for you. Easy to use and a nice design.
Cloud based option to provide customer support to your clients
What do you like best about the product?
Freshdesk provides in-built email to ticket conversion. It allows you to automate several tasks. It has multi-channel, multi-product and multi-brand support. It has a built in self-service portal.
What do you dislike about the product?
Freshdesk may sometimes send the same email twice. It does not provide built-in data import and export facility either. It does not have in-built formatting options either.
What problems is the product solving and how is that benefiting you?
Freshdesk has a free trial. It has support for different devices. It has a clean user interface. It provides emails, voice calls and chats.
showing 1,481 - 1,490