Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Streamlined Customer Support
What do you like best about the product?
We recently launched our SAAS platform and needed an easy way to manage user helpdesk tickets as well as additional features such as online chat and online documentation center for self-help. Aside from very competitive pricing compared to alternatives, initial setup was very easy.
What do you dislike about the product?
In order to really get the most out of the platform, it takes quite some time to properly configure everything. It's intuitive to do (in most instances) but definitely takes some integration forethought.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving several critical challenges we faced in managing customer support. It centralizes all customer inquiries across multiple channels—email, chat, and social media—into a single platform. The automation features, such as ticket routing and SLA management, ensure that our team can focus on resolving issues rather than handling repetitive tasks.
We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions.
We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions.
Use Freshdesk with no tension
What do you like best about the product?
Freshdesk is a very user-friendly interface and robust automation capabilities and is easy for support teams to manage tickets efficiently and automate the responses given to customers.
What do you dislike about the product?
There is nothing much dislikes about Freshdesk but the knowledge base is bit complicate to understand and work on
What problems is the product solving and how is that benefiting you?
Freshdesk for me benefited when freddy came in. It helped to beautify the responses given to users which also indeed helped to provide timely response
Freshworks Review
What do you like best about the product?
Ticketing sytem what freshdesk is given is very much usefull and its very user frendly to operate.
What do you dislike about the product?
They should look in to the pricing part its very expencive so it dificult to offered by small scale company.
What problems is the product solving and how is that benefiting you?
Fixing mupltiple department issues by traking them under SLA(Service level agreement) and traking them was very big task for me earlier.
So now with this freshdesk its make my work too simpler and saves my maximum time of followups and also its incresed my serivee level in a simple manner
So now with this freshdesk its make my work too simpler and saves my maximum time of followups and also its incresed my serivee level in a simple manner
Fresdhdesk CRM for ticket management
What do you like best about the product?
It's accessibility on any device. I've been able to access freshdesk on my mobile phone for urgent matters which is great.
What do you dislike about the product?
NA. I've used it for about 6 months as a user and couldn't find any major flaw in it.
What problems is the product solving and how is that benefiting you?
Freshdesk helped us manage client complaints and respond via email within freshdesk itself.
Easy to use service managment software
What do you like best about the product?
The annotate feature for screenshots is my favourite feature. It allows me to show what I am talking about easily. I use it every day, and it integrates seamlessly into Outlook. It was easy to implement and the customer support is great.
What do you dislike about the product?
Not a great deal of choice in regard to font and layout options in the call logs.
What problems is the product solving and how is that benefiting you?
Before we had Freshdesk, our helpdesk logged calls as tickets via email folders linked to a spreadsheet and was woefully inadequate. Therefore Freshdesk is solving the issue of logging and managing tickets.
Best Customer Support Software
What do you like best about the product?
Very user-friendly interface. Handles tickets from multiple platforms in one place. Saves time with workflows, auto-assignments, and responses.Affordable plans. Very good customer support.
What do you dislike about the product?
Lack of advanced features and certain features require additional payment and the mobile is less functional when compared to the web version.
What problems is the product solving and how is that benefiting you?
Freshdesk heping us to organize all cusotmer queries in one place. Provides FAQ section which helps the customers to solve their problem om their own. It shows really good reports to monitor how well my team us performing.
got 2 assignments via freshdesk
What do you like best about the product?
part time assignments give extra earning
What do you dislike about the product?
limit of contacts must be increased on freshdesk
What problems is the product solving and how is that benefiting you?
it is complete CRM for me
Best ticketing tool to resolve customer query
What do you like best about the product?
Freshdesk provide us the easiest user interface to understand customer query and also it helps us to provide best solution within given SLA
What do you dislike about the product?
Nothing as of now but if they can automate to help better
What problems is the product solving and how is that benefiting you?
We take customer queries through e-ticketing tool through Freshdesk to resolve within SLA
Fantastic services and great support
What do you like best about the product?
The ease of use and support from the team
What do you dislike about the product?
There is nothing that I dislike about using Freshworks
What problems is the product solving and how is that benefiting you?
Ease of submitting tickets and effective communication
User friendly and excellent features were to simplfy our routine work.
What do you like best about the product?
Freshdesk is a highly effective and user-friendly customer support platform designed to enhance customer service and streamline operations. Features like ticket routing, SLA management, and canned responses help automate repetitive task, saving time and boosts productivity. It empowers businesses to deliver top-notch customer support while improving efficiency and team collaborations and focus on building customer relationships.
What do you dislike about the product?
The initial setup will be very smooth and after that some time the Freshdesk support will delay in helping us if there is any need or unknown about the product. The higher enterprise prices are little high.
What problems is the product solving and how is that benefiting you?
Yes, I agree with freshdesk were saving the work time and there are end number automation that can be integrated with with other third-party tools as well. That gives a professional response to the customers and it's impressing the brand reputations as well.
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