Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Great product!
What do you like best about the product?
Ease of use and how easy it is to customize!
What do you dislike about the product?
Nothing really. We use it in a small team and it keeps our company going.
What problems is the product solving and how is that benefiting you?
We moved from free spiceworks accounts to this. We have managed converting multiple sub team account to one helpdesk for different teams. What is nice is the logic based routing and using keywords. It is a game changer.
Recommendations to others considering the product:
We did do many trials of helpdesk portals. It is a good excercise to go through. You have to find the product that is right for you. You may have different criteria than we did.
Freshdesk provides many useful options for Help desk
What do you like best about the product?
The best thing about Freshdesk is its excellent integration through the use of API tools. In this sense, the platform is versatile enough to improve the management of customer assistance through emails and social networks. We like that notifications can be automated, and that the integration of CRM is so comfortable. It is very easy to communicate with our customers, due to its excellent unified communications system.
What do you dislike about the product?
Something we do not like about Freshdesk is its workflow manager. This does not allow to create reports and statistics correctly. We do not like your contact history management, since you can not monitor all the information dealing with them. We are annoyed that your survey and comment management tool does not have enough automation capacity. In addition, the Freshdesk activities panel takes time to update. Its integration with Podio is quite slow.
What problems is the product solving and how is that benefiting you?
Freshdesk has unified our communication with users a lot. Our online support service is at its best, as is our forum manager and telephone support. Its integration with Freshdesk chat has facilitated the way in which our team shares information.
Recommendations to others considering the product:
Freshdesk seems to us the perfect tool for self-employed workers, companies of different sizes, non-profit organizations, and even for public administrations. We recommend it a lot for Android devices. An excellent integration for Freshdesk is achieved with the Clarizen platform, fully recommended.
A great support and live chat management system
What do you like best about the product?
NInce user interface and better management of tickets and live chats
What do you dislike about the product?
On cloud implementation, I would rather go for the on-premise model
What problems is the product solving and how is that benefiting you?
Solving customer care problems and live interacting with the customers
Freshdesk is an effective solution
What do you like best about the product?
I like Freshdesk because it is easy to use and its design is user-friendly. The system is fluid, automates repetitive tasks and improves teamwork. The ticket system is great for handling user queries because it prioritizes and categorizes tickets. It makes it easier to solve complex problems since we can include technicians from different areas of the organization.
What do you dislike about the product?
I have no complaints about it because it gives us good results.
What problems is the product solving and how is that benefiting you?
It is the solution we needed to improve customer service. It is efficient in the management of queries and in the distribution of workload. Thanks to Freshdesk we can communicate in a fluid and personalized way with our clients.
Recommendations to others considering the product:
It is a scalable and versatile solution for companies of any level.
Hassle free customer support tool
What do you like best about the product?
1. Onboarding was the best one with freshdesk customer support tool and moreover it was breeze to connect our existing mailbox support to the freshdesk without any complex integrations.
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
What do you dislike about the product?
1. complex admin panel to search for the features
2. Need to pay for trello - freshdesk integration
2. Need to pay for trello - freshdesk integration
What problems is the product solving and how is that benefiting you?
customer support and tracking product feature request
Poor choice compared to freshservice
What do you like best about the product?
I liked the app integration making it a mobile product.
What do you dislike about the product?
Wish they would merge it with freshservice for a more unified flow.
What problems is the product solving and how is that benefiting you?
Gave us our very first helpdesk oriented work flow. Increased productivity by almost 50 percent.
Recommendations to others considering the product:
Look into fresh service first.
It's a great app to manage customer service
What do you like best about the product?
Freshdesk platform unifies communications, enabling us to handle queries from multiple channels such as social networks, chat or email effectively. The conversations are saved as tickets and facilitate the operations of the support team. Prioritises tickets according to their level of urgency.
Promotes team collaboration since agents can consult with each other to find the best solution to a problem. I like the functionality it offers because it positively transforms the service we provide.
Promotes team collaboration since agents can consult with each other to find the best solution to a problem. I like the functionality it offers because it positively transforms the service we provide.
What do you dislike about the product?
Currently I have no complaints about Freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk provides us functionality to provide a personalized customer service. Optimize ticket management, increase productivity and improve teamwork.
Recommendations to others considering the product:
This platform transforms customer service. Prices are affordable and is fully scalable.
Freshdesk simplifies ticket management
What do you like best about the product?
Freshdesk is user-friendly, its price is affordable and it is easy to use. Greatly improves communication with users, automates the management of tickets and provides metrics that help us improve our performance.
I like this app because it makes our work more productive and efficient. Automatically assigns tickets to agents, can also solve problems faster. It saves us time in secondary tasks and unifies the operations of the support team.
I like this app because it makes our work more productive and efficient. Automatically assigns tickets to agents, can also solve problems faster. It saves us time in secondary tasks and unifies the operations of the support team.
What do you dislike about the product?
It offers the functionality we need, so I have no negative comments regarding software.
What problems is the product solving and how is that benefiting you?
It provides a platform that unifies the operations of the support team. Freshdesk makes it easy to provide personalized customer support, helps us solve problems more effectively.
Recommendations to others considering the product:
It provides useful and advanced features to improve customer service.
Awesome software
What do you like best about the product?
Flexible software allowing response and troubleshooting. Would definitely recommend
What do you dislike about the product?
Nothing I can think of. This software has been a lifesaver.
What problems is the product solving and how is that benefiting you?
Quicker response time and faster que
Recommendations to others considering the product:
Give it a try. Works for my company
A professional solution for technical support
What do you like best about the product?
I assume that Freshdesk is one of the most comprehensive options, as Freshdesk is a technical help and draws the user's attention to the dashboard, which offers one of the options superior to those of other similar applications, a massive part of the application in an intuitive way through its menus. Although not everything can be customized via the dashboard anymore, external plugins can also be used, which can be integrated into the software and allow the addition of new features.
As for the user, the utility could be very useful, as it allows the consumer to be advised based on the recommendations in the consumer's frequently asked questions while developing a support price ticket, so that doubts are clarified in many cases before the support ticket is created. Another top-notch feature of Freshdesk is the ability to prepare our assistance departments for the use of hierarchies and degrees, so that we can discover exceptional operational roles in every industry.
As for the user, the utility could be very useful, as it allows the consumer to be advised based on the recommendations in the consumer's frequently asked questions while developing a support price ticket, so that doubts are clarified in many cases before the support ticket is created. Another top-notch feature of Freshdesk is the ability to prepare our assistance departments for the use of hierarchies and degrees, so that we can discover exceptional operational roles in every industry.
What do you dislike about the product?
Technically speaking, it is a great utility, and I haven't seen anything wrong with its functionality, but something that I didn't like when I first used Freshdesk has changed in such a way that some of the most exciting features cannot be tested in the trial model. People who are trying Freshdesk for the first time are pressured to pay for the subscription in order to fully evaluate the product.
What problems is the product solving and how is that benefiting you?
At work, I am a Freshdesk administrator for one of the departments, so I have full access rights to the dashboard. My job allows me to organize all the users of my stage through Freshdesk, so that we can organize ourselves to provide more powerful and faster assistance to users. On the way to this tool, we can fulfill these kinds of commitments almost routinely.
Recommendations to others considering the product:
Use Freshdesk constantly in its state-of-the-art model to achieve the best possible overall performance. I also suggest that you have at least the "Blossom" license, as the number of lots is very limited and serves most for checking out. I also recommend Freshdesk for groups with a high customer volume, as I believe Freshdesk is geared towards this type of large enterprise, although this does not mean that you cannot use it in a smaller company.
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