Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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"Amazing Product."
What do you like best about the product?
It is a brilliant instrument that streamlines the procedure in the control of occurrences, permitting to assemble in a sorted out stage every one of the solicitations produced by the customers as complaints, issues and questions, conveying them among the work group building up lapse dates which quickens the limit of reaction to the customer achieving the proposed objectives, permits the perception of the considerable number of solicitations just as of every status dealing with a similar data, one of the highlights that I like the most is that it gives a business space through its enlistment which permits to customize and give a decent picture in perspective on the customer, it doesn't require downloading, its board is easy to utilize, it is without a doubt an astounding practical stage in the association and effective administration of episode control.
What do you dislike about the product?
Freshdesk works flawless is an incredible apparatus to keep a decent track in the control of occurrences without sitting around idly accomplishing more noteworthy reach and viability, no bad things to say is an extraordinary instrument that streamlines the procedure of client administration.
What problems is the product solving and how is that benefiting you?
It enables convenient reaction to the customer abstaining from sitting idle concentrating on each detail, persistent checking what has permitted the fulfillment of the customer and giving great receptivity at the market level, undoubtedly the control of episodes require incredible consideration. Consumer loyalty is something that legitimately impacts the efficiency of the organization since the disappointed client is the multiplier of the data, Freshdesk permits to accomplish profitability objectives, reacting in less time to every customer, it is an astounding instrument and an incredible partner.
Recommendations to others considering the product:
I recommend this product for all organizations that desire to keep a great record and follow up on occurrences permitting to react to every circumstance rapidly and in flawless request.
Freshdesk Review
What do you like best about the product?
It has a very simple design and it's very easy to use.
What do you dislike about the product?
With Freshdesk Mint, there have been issues when copying/pasting screenshots.
What problems is the product solving and how is that benefiting you?
My company is using Freshdesk to create tickets that address questions, issues, troubleshooting, feature requests, etc.
Recommendations to others considering the product:
Freshdesk is a simple, easy, and organized ticketing system to use.
Attention to the user easily!
What do you like best about the product?
I like very much how they guide you through the whole configuration process and the interface is very intuitive for the users, they only have to do a few clicks to request technical support.
What do you dislike about the product?
I would like to see some additional rules regarding security, such as a rule in the incoming user email to avoid reaching Freshdesk a user that we do not have in our contacts.
What problems is the product solving and how is that benefiting you?
We rely on Freshdesk to provide help to the users of the company. It is a single point of contact for all technical problems, problems, questions or requests. Currently it is only used in the IT department. The main objective of using Freshdesk is to address information technology problems as they arise. Secondary to that is the knowledge base.
Great tool for support and more
What do you like best about the product?
Freshdesk is a suite of tools focused on managing a company's support area. Therefore, Freshdesk offers a variety of applications built around it, with chat for the simplest support cases or the ticketing system and scaling being highlighted.
The appearance of the internal part or the dashboard of Freshdesk is very clear and simply designed, so that the user can always easily find what they need by navigating through its menus. It is even possible to use the search option to filter and access the desired area.
Another interesting part of the application is that we can see statistics in real-time, reflecting the number of active tickets, closed, ongoing, resolved, etc. Filters can be applied to all these statistics to find a specific case.
It is also possible to divide our support technicians into different categories or sections, allowing us to organize a support hierarchy where issues can be escalated to more experienced technicians or forwarded to other departments depending on their complexity.
The appearance of the internal part or the dashboard of Freshdesk is very clear and simply designed, so that the user can always easily find what they need by navigating through its menus. It is even possible to use the search option to filter and access the desired area.
Another interesting part of the application is that we can see statistics in real-time, reflecting the number of active tickets, closed, ongoing, resolved, etc. Filters can be applied to all these statistics to find a specific case.
It is also possible to divide our support technicians into different categories or sections, allowing us to organize a support hierarchy where issues can be escalated to more experienced technicians or forwarded to other departments depending on their complexity.
What do you dislike about the product?
To say something negative, I would have liked an option with more themes for customizing the dashboard, although the default setting is very clean and intuitive. Being able to choose among similar motifs, just changing their colors, can be interesting.
What problems is the product solving and how is that benefiting you?
Increase our efficiency at work, as we no longer have to organize the distribution of work in person, since the application automatically assigns each support technician to a person or a ticket. We have handled the application very well because we now lose much less time on tasks that Freshdesk now handles.
Recommendations to others considering the product:
Check the prices and the terms offered by the application before purchasing, as you can choose between one or the other depending on the size of your company, and the price may increase or decrease according to your needs.
Excellent page for ticket control
What do you like best about the product?
Allows the tracking and management of incoming tickets from multiple channels in a single inbox.
Quick and consistent answers to the most common questions creating predefined answers.
Prioritize and assign tickets so that you never lose sight of them.
Unify and manage in a single platform all communications from multiple channels that are related to support.
Quick and consistent answers to the most common questions creating predefined answers.
Prioritize and assign tickets so that you never lose sight of them.
Unify and manage in a single platform all communications from multiple channels that are related to support.
What do you dislike about the product?
In the time that I have been using I do not have any negative points with this software in the cloud
What problems is the product solving and how is that benefiting you?
Very good software in the cloud that allows the interaction of the messages and the conformation of tickets in an interactive way allowing a quick and timely response, optimizing the processes and the response time.
Recommendations to others considering the product:
I recommend it totally, cloud software very easy and easy to use, allows the connection between emails and different social networks, always maintaining a remote connection if necessary with the user, systematically organizes the requirements transforming them into ticks, which then they will be served by priority
I Loved It!
What do you like best about the product?
This was the coolest product to use as a beginner. Its organized, creates tickets so that you always have a reference number to fall back on whether it's a phone call, chat, or email. It was a great tool as a customer service rep for an online company I was working dor.
What do you dislike about the product?
Personally, I didn't find any issues with it, but I do know there were some feature it was lacking that my manager wished it had. They were minor, meaning that it didn't come in between us using it or switching to another product.
What problems is the product solving and how is that benefiting you?
Contacting customers, keeping archives of conversations and information, also using information as training tools.
Recommendations to others considering the product:
All the way for Customer service! Especially if you are web based.
About Fresh Desk
What do you like best about the product?
It is easy to manage the tickets and tracking is just simple as that. Tracking of the requests are also good, whether it was a feature request or problem. Filtering option is additional pillar for ease of access.
Very user friendly support tool in market. It can be accessed through mobile as well.
Very user friendly support tool in market. It can be accessed through mobile as well.
What do you dislike about the product?
If they keep a multiple email ID add option would be a great thing.
What problems is the product solving and how is that benefiting you?
Previously we struggle to manage the request from the clients. After using this Fresh Desk we managed those tickets and resolved at the earliest.
Recommendations to others considering the product:
It is a good tool for support people. It will be a bridge between clients and Company
Great tool for support and more
What do you like best about the product?
Freshdesk is a set of tools focused on managing a company's support area and, as such, offers many applications created around Freshdesk, highlighting its chat for the simplest support cases or its ticketing and escalation system.
The appearance of the internal part or the dashboard of Freshdesk is designed in a very orderly and simple way so that the user always easily finds what they need when navigating through its menus. It is even possible to use the search option to filter the area we want to access.
Another interesting part of the application is that we can see real-time statistics that reflect the number of active, closed, ongoing, resolved tickets, etc. It is possible to apply a filter to all these statistics to find a specific case.
It is also possible to separate our support technicians into different categories or sections so that we can organize a support hierarchy in which issues can escalate based on their complexity to more experienced technicians or refer them to other departments.
The appearance of the internal part or the dashboard of Freshdesk is designed in a very orderly and simple way so that the user always easily finds what they need when navigating through its menus. It is even possible to use the search option to filter the area we want to access.
Another interesting part of the application is that we can see real-time statistics that reflect the number of active, closed, ongoing, resolved tickets, etc. It is possible to apply a filter to all these statistics to find a specific case.
It is also possible to separate our support technicians into different categories or sections so that we can organize a support hierarchy in which issues can escalate based on their complexity to more experienced technicians or refer them to other departments.
What do you dislike about the product?
To say something negative, I would have liked to be offered an option with more themes to customize the dashboard, although the default one is very clean and intuitive, as being able to choose between other similar themes by simply changing their colors could be interesting.
What problems is the product solving and how is that benefiting you?
Increase our efficiency at work because now we don't need to organize ourselves personally to distribute the work, as the application itself automatically assigns each support technician to a person or ticket. We work the application very well because now we waste much less time on the tasks that Freshdesk now manages.
Recommendations to others considering the product:
Before buying the application, look at its prices and the options it offers, as depending on the size of your business, you can choose one or the other and the price may increase or decrease accordingly.
Easy way to respond to emails.
What do you like best about the product?
You could have a survey sent after sending an email for constructive criticism.
What do you dislike about the product?
It was not as user friendly as other systems I've used or upgraded to.
What problems is the product solving and how is that benefiting you?
Emails and completing tickets to track the work I've done. Also helps to document important information in regards to clients.
Recommendations to others considering the product:
Great for emailing and documentation!
Freshdesk review
What do you like best about the product?
Easy tracking of tickets.
Multiple users
Slick modern design
Continuously updating
A lot of additional features
Multiple users
Slick modern design
Continuously updating
A lot of additional features
What do you dislike about the product?
Nothing at all - I am yet to find a fault with this software. It has been a delight for our company. I would recommend to anyone.
What problems is the product solving and how is that benefiting you?
Customer's ticket queries
Email issues
website issues
design issues
Email issues
website issues
design issues
Recommendations to others considering the product:
100% would recommend freshdesk
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