Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,414 reviews
from
External reviews are not included in the AWS star rating for the product.
Good but not great
What do you like best about the product?
It's simple to use yet has a lot of features that you can refine.
What do you dislike about the product?
It's clunking and isn't good in split screen.
What problems is the product solving and how is that benefiting you?
It is a simple ticketing application that users seem to like.
Recommendations to others considering the product:
Nonprofit discounts are good.
Customer Support in one place
What do you like best about the product?
You can use FreshDesk as a way to communicate either internally about issues or as a way for customers to submit issues and questions.
What do you dislike about the product?
I can’t think of anything at this time that I dislike about FreshDesk
What problems is the product solving and how is that benefiting you?
Centralized way of tracking issues,questions and problems.
Recommendations to others considering the product:
Great way of internally working question or issues or externally for customers to submit issues
Great product, very intuitive
What do you like best about the product?
There are several integrations into this system that allow the product to sync into your existing email system. It has a great interface and is easy to read/view and navigate around and add new tools/items to the setup, such as the knowledge base, and automatic replies, and standard solutions.
What do you dislike about the product?
There is not much I can say that I dislike about it, the cost was actually much better compared to other systems that cost more and offered less products out the box. They also help do a lot of the setup unlike others who charge to integrate items for you.
What problems is the product solving and how is that benefiting you?
We use it as a tracking system for our customer service tickets that come in via phone or email. They also offer chat service which would be a new feature we would offer if we end up going that route, but is nice to have as an option for future use.
Recommendations to others considering the product:
I would check with its ability to integrate into your system and IT certifications to make sure they are compatible and that all of the products you are looking to use are actually usable for your purposes as there may be system limitations.
Hi as Manager the trial test was very interesting to monitor and manage the team with task
What do you like best about the product?
Dashboard are very good,
REPORT AS WELL
REPORT AS WELL
What do you dislike about the product?
TAG are not pick up list
not allow to change the type from table view
not allow to change the type from table view
What problems is the product solving and how is that benefiting you?
IT ISSUE AND DEVELOPMENT
very comfortable and professionally designed customer service program
What do you like best about the product?
I wouldn't tire of saying how pleased I am with the ticketing that this service works with, so it helps me to better manage requests and have a way to assist my clients' modalities.
More than anything because my clients want to convey a message to me and they are centralized in a straightforward way in terms of the means of work with which I am entrusted. Because it can symbolize a technical and dynamic help to meet their requirements. This also gives me general control.
More than anything because my clients want to convey a message to me and they are centralized in a straightforward way in terms of the means of work with which I am entrusted. Because it can symbolize a technical and dynamic help to meet their requirements. This also gives me general control.
What do you dislike about the product?
They do not have possibility available at the time of placing to work the means of tasks and the capacity seems to me quite unusual. There is also no possibility of transforming the received messages to ticket, because it does not symbolize their dynamism.
I still don't think it's reasonable to have to receive an email notification from the client after having responded to all the requirements needed when registering a new user. Which makes me tedious to have to be constantly reviewing the tickets in terms of searching for answers. I also find it exaggerated that sometimes I have to receive more than 3 messages for each ticket that is added.
I still don't think it's reasonable to have to receive an email notification from the client after having responded to all the requirements needed when registering a new user. Which makes me tedious to have to be constantly reviewing the tickets in terms of searching for answers. I also find it exaggerated that sometimes I have to receive more than 3 messages for each ticket that is added.
What problems is the product solving and how is that benefiting you?
The service is very good when it comes to managing each request that is used in relation to my clients, mostly because I handle high amounts when working through the web.
I was also able to attach the large number of claims and resolve them in an organized manner, without having to vary the order of sending or consider other users. If they could add other technical features, it would be a means with which I would not get tired of using the service and more than I can recommend it to all those users who are looking for a means of attention.
I was also able to attach the large number of claims and resolve them in an organized manner, without having to vary the order of sending or consider other users. If they could add other technical features, it would be a means with which I would not get tired of using the service and more than I can recommend it to all those users who are looking for a means of attention.
Recommendations to others considering the product:
no recommendation because the program is very easy to use
"The application surpassed my desires."
What do you like best about the product?
What most grabbed my eye in the program is that it has a versatile application, which I can without much of a stretch translate and supplements the administration offered on the web. Moreover, I can have a more noteworthy openness to the made sections and have the capacity to have a superior task the extent that the vault interface with which I work.
Concerning the attributes of gathering in the program you can dispose of those bogus desires that you can have through the new assignment of tickets, a case that I like without question and thusly I have endeavored to utilize it for the most part with my clients.
Concerning the attributes of gathering in the program you can dispose of those bogus desires that you can have through the new assignment of tickets, a case that I like without question and thusly I have endeavored to utilize it for the most part with my clients.
What do you dislike about the product?
The cons of the program are quite unusual, as I have seen it according to my needs that I have had concerning my clients. This is about collision stops, because it is an ideal function that would need to be included in every acquisition package, but unfortunately it is only in a premium state which is equivalent to being one of the most expensive packages.
In addition, it does not have extensive information to the integration of e-commerce, where disputes are viewed in court and details tend to vary and not have an objective similar to tickets.
In addition, it does not have extensive information to the integration of e-commerce, where disputes are viewed in court and details tend to vary and not have an objective similar to tickets.
What problems is the product solving and how is that benefiting you?
By methods for the result of procurement that I have had, I have possessed the capacity to spare a great deal of cash in the contracting of different administrations, in light of the fact that beforehand I had the joy of having the capacity to pay for multiple administrations that did not satisfy similar similitudes that this program is putting forth me.
Furthermore, I have possessed the capacity to block the multitudinous dimensions of reaction towards my customers and in the piece of documentation it has been less demanding for me to unwrap myself and not to need to introduce futile applications that do nothing for my locale. It is thus that I can prescribe the program for each one of those clients who work concrety with a high client level.
Furthermore, I have possessed the capacity to block the multitudinous dimensions of reaction towards my customers and in the piece of documentation it has been less demanding for me to unwrap myself and not to need to introduce futile applications that do nothing for my locale. It is thus that I can prescribe the program for each one of those clients who work concrety with a high client level.
Recommendations to others considering the product:
this is a decent item for your company,highly expounded
ROI is high!
What do you like best about the product?
The program we used to use for Support tickets was being discontinued after being acquired by another company. It was the best at the time but had its caveats.
We researched a few different programs and FreshDesk clearly stood out both in functionality and cost efficiency. The initial setup of the program for our purposes was very straight forward and the ease of use both as an administrator and agent is something I wish we found years ago.
This is designed for Support tickets and not Sales/Marketing. We currently have no plans on transitioning away from FreshDesk. It is that good of a program. They update it frequently to continually improve on both the agent and customer experience. It is a very well thought out and designed program for Support ticketing.
Thank you for creating such a wonderful program directed at Support ticketing!
We researched a few different programs and FreshDesk clearly stood out both in functionality and cost efficiency. The initial setup of the program for our purposes was very straight forward and the ease of use both as an administrator and agent is something I wish we found years ago.
This is designed for Support tickets and not Sales/Marketing. We currently have no plans on transitioning away from FreshDesk. It is that good of a program. They update it frequently to continually improve on both the agent and customer experience. It is a very well thought out and designed program for Support ticketing.
Thank you for creating such a wonderful program directed at Support ticketing!
What do you dislike about the product?
Honestly, nothing I can think for our purposes. We don't use all of the features, being such a small company.
What problems is the product solving and how is that benefiting you?
Increased response times and therefore, improved customer satisfaction!
Nice ticketing Platform
What do you like best about the product?
It is very easy to set up and would not take one to have a lot of IT backgrounds. Good for growing business who do not have the resources to implement a ticketing system that will require staff training.
What do you dislike about the product?
There is not much that I do not like about this software, but I would say that channels for communication are limited even though I am working on a basic account.
What problems is the product solving and how is that benefiting you?
Client follow-ups and escalations. Freshdesk has offered me a great platform to follow up on issues of our client's face and see who is available to be assigned to that particular problem.
Recommendations to others considering the product:
Great software for issue ticketing and following up on pending issues, provides a facility to intergrate social media platform like facebook, create automation of responses and allows collaboration. This pprdouct has many features that make it stand out.
Comfort for the company
What do you like best about the product?
Thanks to Freshdesk's service, I have been able to better mobilize the platform's resources, since it has multiple options that give me the broad similarity of opening myself as a self-service.
In the same portal I can make different arrangements in terms of ideas and online voting, I can also generate surveys where I can receive an opinion from a user who enters my platform in a unique way and with a purpose. What I think is good is that everything can be done in a simple way and without much work when informing a user of my list.
In the same portal I can make different arrangements in terms of ideas and online voting, I can also generate surveys where I can receive an opinion from a user who enters my platform in a unique way and with a purpose. What I think is good is that everything can be done in a simple way and without much work when informing a user of my list.
What do you dislike about the product?
It is very rare to be able to keep detailed reports on customizations because I am mentally blocked from working. What causes that I have to stress to the maximum at the time of using its resources and to be able to save it touches me to do it of manual form.
If you had a template or you could modernize it yourself, it would be much more helpful, because I do not see another problem at a general level in terms of its use and termination of policies.
If you had a template or you could modernize it yourself, it would be much more helpful, because I do not see another problem at a general level in terms of its use and termination of policies.
What problems is the product solving and how is that benefiting you?
By means of the service I was able to denote in a wide similarity the system of being able to simplify the data that appear constantly to me in my platform. In addition, our old SDP Software was very complicated for us to have to systematize all the complements and data.
As far as the customer service needs system is concerned, I have been able to extend the scope, so much so that I can even communicate by telephone and that I can manage it from there without so much complication and make data requests without problems. With this we can say that we recommend it to 70% to all users who tend problem when systematizing new data.
As far as the customer service needs system is concerned, I have been able to extend the scope, so much so that I can even communicate by telephone and that I can manage it from there without so much complication and make data requests without problems. With this we can say that we recommend it to 70% to all users who tend problem when systematizing new data.
Recommendations to others considering the product:
enjoy this amazing app
to keep your customers happy.
What do you like best about the product?
I liked the service on the part of being able to streamline in better scope to the projects that I have outlined and also that is really powerful to differences of other services that do not have the same characteristics, but if almost the same resources. I can also mention that it makes it possible for my clients to visualize in a comfortable way the fact of the usability of the login and that makes us arrive a notification, which will come with the intention of registering in the database all these data.
What do you dislike about the product?
It is worth noting that the platform still has some flaws in terms of slowing one of its resources, since it tends to fail and even do not function properly, so when working does not develop and generates a double work at the personal level. In each update that they do tends to decrease, but nevertheless they do not manage to remove it completely, something that has stressed me a lot with it. Sometimes they tend to be errors that do not spend much time to resolve, but nevertheless there are others that commonly get stuck and I have to leave the service and return to enter.
What problems is the product solving and how is that benefiting you?
Thanks to Freshdesk's full service, I've been able to establish my control policies regarding my page, so I've been working at a much lower cost than I've been doing commonly.
More than anything because it can be managed in the cloud and does not generate any problem in doing so and can be accessed anywhere without any inconvenience. This also means that my clients can be provided with the level of communication regarding my service and that they do not need IT professionalism.
More than anything because it can be managed in the cloud and does not generate any problem in doing so and can be accessed anywhere without any inconvenience. This also means that my clients can be provided with the level of communication regarding my service and that they do not need IT professionalism.
Recommendations to others considering the product:
facilitates contact with your client
showing 1,571 - 1,580