Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Fresh Desk is easy to use and very customizable
What do you like best about the product?
I like Fresk Desk is customizable meaning that they help to customize the look of Fresh service their ticketing service. I enjoy the Features within Fresh Desk such as custom Sceronios, the ability to have Automator to make work flows and such
What do you dislike about the product?
I dislike there is not an easy way to have folks who are on vacation or out for the day to make them not receive tickets is through an workflow rule vs just turning off an agent. But is not that big of a deal just would be nice to have a way to turn off a agent.
What problems is the product solving and how is that benefiting you?
The business problem we are solving with Freshdesk is our ticketing service and how awesome it is to have the ability to tag tickets to add notes to other agents and the ability to make different ques for different purposes and such.
Good product
What do you like best about the product?
I like how it provides a way to meet the needs of your customers while also collaborating with other members of your company.
What do you dislike about the product?
I can't think of anything that I disliked about it.
What problems is the product solving and how is that benefiting you?
I think it will really help in giving customers a better experience by getting their questions answered the first time they call.
Freshdesk meets your ticket system needs while integrating with chat
What do you like best about the product?
I like that freshdesk easily integrates with all the other fresh platforms
What do you dislike about the product?
The landing page for the ticketing system is very busy, we have yet to try, but it would benefit from having a simple customization for their landing pages
What problems is the product solving and how is that benefiting you?
We are organizing and easily keeping track of all the customer service computer communication with customers
Recommendations to others considering the product:
Freshdesk is very reasonably priced and easy to use. The interface is intuitive and simple, so you can focus on helping customers rather than taking extra time to figure out the ticketing system.
Affordable & Serves The Purpose
What do you like best about the product?
I especially like the Support Portal feature for the end users of the system to be able to get help with common topics as well as be able to submit support tickets and track the progress of those tickets.
What do you dislike about the product?
The only thing that I really don’t like is the inability to customize the login page more. I’m a big fan of custom login pages where I don’t have to have so much of the developers content displayed.
What problems is the product solving and how is that benefiting you?
Freshdesk helps provide my end users with answers to common tech support questions, thereby making the provision of support a whole lot less complex.
Recommendations to others considering the product:
Great service and very affordable. Ease of use is also superb.
Excellent ally for the efficient management in the control of incidents at the organizational level.
What do you like best about the product?
It is an excellent tool that streamlines the process in the control of incidents, allowing to gather in an organized platform all the requests generated by the clients as incidents, problems and questions, distributing them among the work team establishing expiration dates which accelerates the capacity of response to the client reaching the proposed goals, allows the visualization of all the requests as well as of each status managing the same information, one of the features that I like the most is that it provides a business domain through its registration which allows to personalize and give a good image in view of the client, it does not require downloading, its panel is simple to use, it is undoubtedly an excellent functional platform in the organization and efficient management of incident control.
What do you dislike about the product?
This software works perfect facilitates the process of response to the client achieving satisfaction in less time I have no complaints about it is a great ally in the control of incidents at the organizational level providing practical tools that streamline the process.
What problems is the product solving and how is that benefiting you?
It allows timely response to the client avoiding wasting time focusing on each detail, continuous monitoring what has allowed the satisfaction of the client and giving good receptivity at the market level, without any doubt the control of incidents require great attention. Customer satisfaction is something that directly impacts the productivity of the company since the dissatisfied customer is the multiplier of the information, freshdesk allows to achieve productivity goals, responding in less time to each client, it is an excellent tool and a great ally.
Recommendations to others considering the product:
I recommend the use of Freshdesk for all people who wish to have an efficient handling in the control of incidents, providing a business domain for the reception of requests generating formality, security and good image in view of the client, establishes expiration date which ensures a timely response and with this your satisfaction something that is of vital importance for any company, its cost is accessible, no download is required avoiding wasting time, I consider Freshdesk is an excellent ally for any organization.
Good in CRM
What do you like best about the product?
Certain features that make it different. It is self-explanatory and affordable plus easy to manage.
What do you dislike about the product?
Avoid too much Auto respond to. it is kind of irritative when getting too many messages.
What problems is the product solving and how is that benefiting you?
Refunds, Pending transactions funds transfer, Missing funds, reversal request, Pin Tries exceeded, the code to pick money not working.
Recommendations to others considering the product:
affordable and reliable and user's friendly plus great features. most importantly the Administrators are kind-hearted.
Organization, formality and speed in the control of incidents.
What do you like best about the product?
Facilitates a business domain by allowing each of the clients' requests to be formally and personalizedly generated, generating good image and receptivity, grouping all the incidents, problems and questions generated by the clients in one platform, with excellent control and follow-up, allowing the distribution of requests among the work team, further streamlining the process as well as the visualization of each status at a general level, it does not require downloads, its registration is simple and of fast adjustment, it has an effective task panel indicating expiration dates to each request establishing response parameters and accelerating timely attention to the client.
What do you dislike about the product?
Freshdesk works perfect is an excellent tool to keep a good track in the control of incidents without wasting time achieving greater reach and effectiveness, no complaints is a great tool that streamlines the process of customer service.
What problems is the product solving and how is that benefiting you?
Allows effective handling of customer requests, good organization and image, timely response to the customer thanks to the establishment of due dates reaching the goals and customer satisfaction, good handling in the control of incidents without any doubt is of vital importance for any organization Freshdesk brings speed and organization making the process easier.
Recommendations to others considering the product:
I recommend the use of this Software to bring a good control and efficient handling in the reception of requests, maintaining an excellent order and better visualization, accelerate the timely response to the client by means of response parameters to each request, provide personalization and good image in the reception and sending information, its adjustment is fast without loss of time, it provides a business domain which favors the reception of requests, it is a great tool! I believe that Freshdesk provides organization, formality and good image in the eyes of the client.
Great stuff
What do you like best about the product?
It gets the job done. This is a great product
What do you dislike about the product?
It's needs an upgrade with AI . It does for now
What problems is the product solving and how is that benefiting you?
It helps me solve difficult tasks
Recommendations to others considering the product:
It's great for right now. It needs an upgrade
Wonderful Service Desk ticket system!
What do you like best about the product?
I am very happy with the regular updates the system gets. It is nice to see mobile support for techs that travel regularly. I enjoy the reply and notification system as well.
What do you dislike about the product?
It can freeze up at time when using on a mobile platform.
What problems is the product solving and how is that benefiting you?
We are able to keep a clear and concise system in place thanks to this product for our tickets and techs.
Freshdesk - Easy to use
What do you like best about the product?
I like how easy it is to write up emails and tickets without having to go through the struggle of using my own email. The layout is incredibly easy to go through and is just as easy as emailing.
What do you dislike about the product?
N/A. It's a pretty awesome tool. Do not have any dislikes.
What problems is the product solving and how is that benefiting you?
N/A
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