Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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FreshDesk Experience
What do you like best about the product?
FreshDesk allows easy access to tools that connect different departments and allows them to work together. We can do support tickets, announcements and communicate in one place.
What do you dislike about the product?
I dislike the simplicity of the platform. I would like to be able to message individuals directly. I'd also like to follow the progress of my correspondence with other departments.
What problems is the product solving and how is that benefiting you?
With FreshDesk we can minimize the need for multiple communication platforms. It is one place that we all can navigate as we integrate projects.
Freshdesk
What do you like best about the product?
Freshdesk has been our customer support platform for a few years now. I like the ease of setup and training along with the ability to customize groups and statuses. The older version allowed us to easily merge customers tickets together to see all issues at once, but this has now been removed.
What do you dislike about the product?
The Mint update has created a huge lag and has a lack of essential features. The website is constantly freezing up on us and you have to refresh pages. You can no longer see a customer's tickets all at once to merge them together, but need to manually search for them. Hopefully they intend to resolve all of these issues as it is a newer update.
What problems is the product solving and how is that benefiting you?
This is our main channel for customer support. You're able to integrate apps into the platform to place customer orders right from the screen and easily track everything.
Works as expected
What do you like best about the product?
Have been using it for the last year or so. Great and simple took to track SD tickets
What do you dislike about the product?
Challenges on setting up different view/perms for different group of users
What problems is the product solving and how is that benefiting you?
Normal company service desk requests and incident tracking
Affordable
What do you like best about the product?
It's customizable is really great which most of the helpdesk softwares lack.
Really affordable for small and medium businesses.
Really affordable for small and medium businesses.
What do you dislike about the product?
Cannot attach video references or documents. But works for me as I only have internal customers.
What problems is the product solving and how is that benefiting you?
Daily problems. Problems in AD or lets say login failures, resetting. This has made it easier.
"Simply the best client support and helpdesk arrangement!"
What do you like best about the product?
One of my most loved things about Freshdesk is that it accompanies bolster for 26 diverse prepared to-utilize dialects. It enables every specialist to redo their dialects exclusively. Specialists can likewise plan work hours as indicated by their nearby timetables. What's more, you can secretly leave your partners takes note of that the client doesn't see, yet that stay in the email chain. Client benefit is great and they will react rapidly and precisely to anything you ask regardless of how little."
What do you dislike about the product?
something that is a touch of irritating, is in the event that you apply it to a gathering - leave the email in 'unassigned' on the dashboard. Just on the off chance that you apply it to an individual will you expel it from this segment. Once more, we make a point to dole out it to a person.
What problems is the product solving and how is that benefiting you?
I can perform quicker my supervisions and surveys in light of the fact that I can keep up a superior correspondence with this program.Mainly to go to the questions and inquiries of our customers, endeavoring to offer the best consideration for them, and as of recently FreshDesk has enabled us to do it with no issue.
Recommendations to others considering the product:
In the event that you have utilized a comparable device previously, you will have seen that some have postponements and issues. With FreshDesk that doesn't happen.You will be astonish with every one of the apparatuses it brings to the table! Try it out!
The application exceeded my expectations.
What do you like best about the product?
What most caught my attention in the program is that it has a mobile application, which I can easily decipher and complements the service offered on the web. In addition, I can have a greater accessibility to the created entries and be able to have a better assignment as far as the registry link with which I work.
As for the characteristics of group in the program you can discard those false expectations that you can have through the new allocation of tickets, a case that I like very much and therefore I have tried to use it mostly with my customers.
As for the characteristics of group in the program you can discard those false expectations that you can have through the new allocation of tickets, a case that I like very much and therefore I have tried to use it mostly with my customers.
What do you dislike about the product?
The cons of the program are quite unusual, as I have seen it according to my needs that I have had concerning my clients. This is about collision stops, because it is an ideal function that would need to be included in every acquisition package, but unfortunately it is only in a premium state which is equivalent to being one of the most expensive packages.
In addition, it does not have extensive information to the integration of e-commerce, where disputes are viewed in court and details tend to vary and not have an objective similar to tickets.
In addition, it does not have extensive information to the integration of e-commerce, where disputes are viewed in court and details tend to vary and not have an objective similar to tickets.
What problems is the product solving and how is that benefiting you?
By means of the product of acquisition that I have had, I have been able to save a lot of money in the contracting of other services, because previously I had the happiness of being able to pay for more than 2 services that did not fulfill the same similarities that this program is offering me.
In addition, I have been able to congest the innumerable levels of response towards my clients and in the part of documentation it has been easier for me to unwrap myself and not to have to install useless applications that do nothing for my community. It is for this reason that I can recommend the program for all those users who work in a concrete way with a high user level.
In addition, I have been able to congest the innumerable levels of response towards my clients and in the part of documentation it has been easier for me to unwrap myself and not to have to install useless applications that do nothing for my community. It is for this reason that I can recommend the program for all those users who work in a concrete way with a high user level.
Recommendations to others considering the product:
this is a good product for your company
The program solved my communication problem.
What do you like best about the product?
By acquiring the program we were able to focus on the techniques that relate to the main API and the various web seminars. Since the conversations that I have been able to generate, have been very fluid, case that has seemed to me of enough taste and more for the fact of being able to have a level of productivity greater than normal.
It is also one of the first services with which I have been able to strengthen the products I offer, which has allowed me in general that my customers have a good interaction and could denote more broadly the quality of it.
It is also one of the first services with which I have been able to strengthen the products I offer, which has allowed me in general that my customers have a good interaction and could denote more broadly the quality of it.
What do you dislike about the product?
The expansion of functions that the program counts is something complex, which I have not been able to accommodate well in order to establish a system related to support and personal operations. More than anything because I still can't differentiate well the reception of notifications and tickets that are constantly coming in for my clients.
I have also had a complication to the system related to the registration of tickets, but this happened to me after the last update that has had the program, since previously I did not see it and is something that should check and improve.
I have also had a complication to the system related to the registration of tickets, but this happened to me after the last update that has had the program, since previously I did not see it and is something that should check and improve.
What problems is the product solving and how is that benefiting you?
In view of my lack of knowledge of the program, I was able to accommodate myself in a short time and be able to represent my community more broadly. I have seen this case of total help and more when I know how my clients act with the products I offer.
I also had the impression of having a more open list for the reception of new clients and more by complementing them in my community without any interference. So I feel safe to have through the program, because despite its drawbacks, manages to accept my requests when I make it to the support, case that I highly recommend to purchase.
I also had the impression of having a more open list for the reception of new clients and more by complementing them in my community without any interference. So I feel safe to have through the program, because despite its drawbacks, manages to accept my requests when I make it to the support, case that I highly recommend to purchase.
Recommendations to others considering the product:
this is a good product
unique and complete
What do you like best about the product?
Particularly with this program I could have an essential taste to the moment that I could denote the identification of each mail as far as my clients have some need. This is something I used to get frustrated with because of the number of people I work with.
It is that through the program we were able to move completely out of all that hindrance we had had, so we made sure to have it secured by its traditional system that works 100% and is what I find most convincing to work with support. This has made me have a better communication with the user and have a complete satisfaction.
It is that through the program we were able to move completely out of all that hindrance we had had, so we made sure to have it secured by its traditional system that works 100% and is what I find most convincing to work with support. This has made me have a better communication with the user and have a complete satisfaction.
What do you dislike about the product?
After the multiple updates of the program I have been affected in some tools and among them WYSIWYG is that, when I want to enter a command with the diagonal bar, I get something completely crazy, more than anything because I can not even write one of the space bars, which makes me difficult to decipher so many codes that appear to me.
This I think happens by the amount of resources that the program has and have not yet had the joy of being able to configure a system that can cover the same and makes deficient others. More for the fact of being in constant update and seeing in some problems.
This I think happens by the amount of resources that the program has and have not yet had the joy of being able to configure a system that can cover the same and makes deficient others. More for the fact of being in constant update and seeing in some problems.
What problems is the product solving and how is that benefiting you?
First of all, it is worth noting that it is a good product, which has been able to facilitate the system of work with which I worked previously and more to know that I must pay only certain fees for a plan quite convincing to my liking.
In addition, it allowed me to extend myself to the different automations possible before the faults in my personal register box. So I was determined to develop the tool in my community and be able to have a good reception in terms of the working system. I am particularly pleased with the way the program is working, and that's why I recommend them.
In addition, it allowed me to extend myself to the different automations possible before the faults in my personal register box. So I was determined to develop the tool in my community and be able to have a good reception in terms of the working system. I am particularly pleased with the way the program is working, and that's why I recommend them.
Recommendations to others considering the product:
highly elaborated
an application to consider
What do you like best about the product?
Particularly the program complies with all the features offered in its main portal, which aims to be the main tool to support those users who are collapsed from so many individuals without being able to organize them with tickets.
With this one I have seen a quite complete program, that gives me the facility of supplanting the manual registers to one systematized with a simplicity of handling that leaves me very good flavor of mouth and for that reason I attach myself very much to the program. The same could improve certain things that are still stuck in previous versions, but everything else well.
With this one I have seen a quite complete program, that gives me the facility of supplanting the manual registers to one systematized with a simplicity of handling that leaves me very good flavor of mouth and for that reason I attach myself very much to the program. The same could improve certain things that are still stuck in previous versions, but everything else well.
What do you dislike about the product?
As far as I'm referring to the bad side I saw of the program, I focus on talking about its excessive lack of resources to be able to handle so many online users inside. Well there are certain hours that I get into the program and I am presented with certain lagasos that make me have to move away from the program for a limited time.
In addition, that the part of configuring does not complement all the service that is offered, because I can not fulfill my planned work schemes, so I have to go to other tools to host this, but everything else well, everything can have an alternative.
In addition, that the part of configuring does not complement all the service that is offered, because I can not fulfill my planned work schemes, so I have to go to other tools to host this, but everything else well, everything can have an alternative.
What problems is the product solving and how is that benefiting you?
The help that the program was able to offer me was based on the simplicity with which I was able to unwrap myself in terms of the systematized support that I could have with my clients. Most of all, because I was able to give a complete analysis to each action I want to use and with whom I have to communicate.
In addition, I could be developed to have tools to label their algorithm and does not prevail to what other programs are accustomed, this by the constant updating that presents, although sometimes there are resources behind, but with another impression of work. Any resource can be consulted at the customer service line, but with an entrepreneurial purpose and not just to know.
In addition, I could be developed to have tools to label their algorithm and does not prevail to what other programs are accustomed, this by the constant updating that presents, although sometimes there are resources behind, but with another impression of work. Any resource can be consulted at the customer service line, but with an entrepreneurial purpose and not just to know.
Recommendations to others considering the product:
try it
an excellent application for maintaining contact.
What do you like best about the product?
The particular pleasure that I had when using this program, is the ample capacity to be able to work with different users, without having the limitation some and more if you work with a group that not only you are the one that touched you to take care of these communications.
Like the resources you have at hand when making a support, because it contributes greatly to the initial system and makes the user who asked for support is satisfied and does not have to call back for possible doubts. Remember that there are very few who have these resources that they should take advantage of.
Like the resources you have at hand when making a support, because it contributes greatly to the initial system and makes the user who asked for support is satisfied and does not have to call back for possible doubts. Remember that there are very few who have these resources that they should take advantage of.
What do you dislike about the product?
Possibly I do not know if this has happened to other users and is that when you are going to use a tool or application of the program, they usually slow down the same for an instant and then continue in the medium you have already chosen. This has happened to me on several occasions and more at the time of wanting to serve a customer, but as I said only for a few moments, at first that happened to me, I thought that something else had happened, but what is time I have become accustomed and overcome this obstacle.
What problems is the product solving and how is that benefiting you?
Indispensably to have acquired this service has relieved me a lot; only by having contributed to my local a means where they can communicate without so much agitation or lack of control in the lines that are usually presented.
In addition to being able to contact me in an organized way, through the listings that can be created. Spontaneously it will happen when it is time to receive it, since it will contribute in the part of agility and with a quite high level of response unlike another service.
This caused me so much impact that I managed to install the program to other services of my authorship, which have been quite successful.
In addition to being able to contact me in an organized way, through the listings that can be created. Spontaneously it will happen when it is time to receive it, since it will contribute in the part of agility and with a quite high level of response unlike another service.
This caused me so much impact that I managed to install the program to other services of my authorship, which have been quite successful.
Recommendations to others considering the product:
easy to use
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