Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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It makes customer service easier.
What do you like best about the product?
You can set it up very easy, just by a sign up it's all working and running perfectly. It has a lot of features, the way tickets are organized make it easy to find them and answer. It provides accurate information you can use. With this tool we are able to see what our clients think and what they need.
What do you dislike about the product?
Sometimes it has a little bit of delay orlag. But despite of that it works as expected.
What problems is the product solving and how is that benefiting you?
Providing customer support to our clients all over the world. Either y direct link or email, they can just get in touch with us.
Recommendations to others considering the product:
It will be perfect if your company needs a customer services solutions. For this price you won't get anything better, even if it's other product of higher price.
Great Support Platform
What do you like best about the product?
Lots of features, very good reliability. Flexible permissions
What do you dislike about the product?
The setup interface could be streamlined a bit more. But overall it is fine.
What problems is the product solving and how is that benefiting you?
Customer Support is managed through FreshDesk
Recommendations to others considering the product:
A strong alternative to Zendesk. I would look at Help Scout for an alternative type system if it would work with your business. We are very happy with FreshDesk and continue to use it.
Easy to Use
What do you like best about the product?
Freshdesk is super easy to use. Each ticket is easy to track and see who is working on it at one time.
What do you dislike about the product?
The resources and knowledge base are not super helpful.
What problems is the product solving and how is that benefiting you?
Ticketing for our Workforce Management team.
World's okayest helpdesk
What do you like best about the product?
It has a great interface that's pretty easy to understand, and a lot of functionality that can be added with apps, etc.
What do you dislike about the product?
It freezes and crashes a lot. Sorting tickets and getting good data out of tickets is a chore and basically impossible without adding an analytics app or an app that allows you to pull tickets into Excel, which is sort of ridiculous. Knowledgebase management leaves something to be desired.
What problems is the product solving and how is that benefiting you?
Help desk and knowledgebase
Fresdesk is a simple and robust software
What do you like best about the product?
It is convenient, Freshdesk covers almost all the functionalities expected to give a good service to the client. Its platform has a simple and clean design, the ticket system is organized and detailed, its easy customization is its greatest strength.
What do you dislike about the product?
It lacks more complex customization functions.
What problems is the product solving and how is that benefiting you?
It works well for the workflow that manages the equipment. It is a simple and flexible software, the best tool to provide an optimized customer service.
Recommendations to others considering the product:
Freshdesk is a good solution to provide the best customer support. I recommend using the paid packages, since they have more customization features.
Improves customer service
What do you like best about the product?
I recommend it is one of the best help desk solutions available in the market. It is easy to use, it is designed to cover the needs of the client. It is intuitive and easy to configure, its ticket system is simple and organized.
What do you dislike about the product?
Freshdesk works very well, but should improve some details of functions such as spam and contact management.
What problems is the product solving and how is that benefiting you?
Freshdesk is fast and efficient, contact with customers is easy and the response time is shorter. Its simple system improves customer service significantly.
Recommendations to others considering the product:
This software works pretty well for small businesses.
Modern easy-to-use tool that allows the work team to collaborate with each other efficiently through
What do you like best about the product?
I have been using this software since time and I only have good words, it helps to improve customer service by allowing the team to communicate with each other in tasks to provide faster solutions to customers through different tools such as email, mobile ..
It provides a very smart solution to keep orderly and orderly questions and doubts of my clients.
It provides a very smart solution to keep orderly and orderly questions and doubts of my clients.
What do you dislike about the product?
One of the best that from my point of view should improve is the implementation of the database that provides quick answers to frequently asked questions or techniques and product tutorials since they are often in my opinion a bit difficult to understand.
What problems is the product solving and how is that benefiting you?
This tool originates an increase in the reduction of time in the assignment of tasks through a panel of automated reports that compiles all the most important information about the knowledge and information necessary to report them.
It also allows efficient integration with business applications such as CRM systems, among others.
It also allows efficient integration with business applications such as CRM systems, among others.
Recommendations to others considering the product:
It is a customer assistance service that will allow the team to improve in different jobs to give effective and efficient responses to customers. Very good application to consider.
Easy to use help desk support
What do you like best about the product?
First is that I can handle a few customers at the same time and it keeps their responses together. It has apps for Android and iOS users, you can handle support when not at your desk. The Support comes from different channels, it can be by phone, email, chat, forums, Facebook and other social media. This software eliminates some of the staffs manual work, such as creating tickets.
What do you dislike about the product?
I would like to be able to insert supporting documents,images, invoices and possible videos that are apart of the ticket, For this can help eliminate confusion and can make its easier.They can get a better and more detail information about the ticket.
What problems is the product solving and how is that benefiting you?
I can be more productive, because I don't have to manually create each ticket, invoice and other things. This has also helped to get an answer to the customers in a timely manner. Collaboration with other support members and what we discussed is documented and categorized.
Recommendations to others considering the product:
First is that all you documentation and documents are protected. This software does need more integration. Its easy to use and can be customized if needed. Sometimes,the system may lag, however its still a pretty good software to use. It can be costly.
FreshDesk
What do you like best about the product?
Agility. FreshDesk allows multiple teams easily setup with customized workflows.
Easy way to merge and split cases.
Ability to template responses
Knowledge base capability
Easy way to merge and split cases.
Ability to template responses
Knowledge base capability
What do you dislike about the product?
If an email sent to 2 teams on fresh desk, it creates only 1 case and assigns it to a random team.
Service interruption are more frequent than desired.
Service interruption are more frequent than desired.
What problems is the product solving and how is that benefiting you?
Help Desk and other support groups organize their work and tasks and channel them properly.
Chatting with customer service
What do you like best about the product?
I like the ease of selecting different categories, to ensure my questions are sent to the right team.
What do you dislike about the product?
What i dislike about fresh desk is the amount of time spent on waiting for a response, this may be only per my experience as the company I'm contracted with has a lot of contractors to manage.
What problems is the product solving and how is that benefiting you?
I'm solving issues I have with clients, pay or using the companies platform.
Recommendations to others considering the product:
Try to use different sub categories to get help faster.
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