Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Very easy inteface
What do you like best about the product?
The UI is very nice and looks professional.
What do you dislike about the product?
It can get laggy at times and can load really slowly
What problems is the product solving and how is that benefiting you?
Freshdesk is free and allows you to keep track of all your clients at once. I solve my customer service issues with Fresh desk
A great support ticketing system
What do you like best about the product?
I like how easy it is to use and how it doesnt blast a million emails to my customers.
What do you dislike about the product?
One thing i dont like is that tickets are automatically reopened when a customer responds with thank you. It kind of interupts the flow of work and can create confusion.
What problems is the product solving and how is that benefiting you?
We are solving and addressiving desktop support with freshdesk. We have had many benefits and out workflow is a lot cleaner
Recommendations to others considering the product:
Make sure to explore all the options when setting everything up. It can be overwhelming at first.
Good Product Once You Leave The Free Tier
What do you like best about the product?
Best in class free ticket solution for a very small business that doesn't create a ton of tickets but needs basic levels of issue tracking etc.
What do you dislike about the product?
Once we started growing as a company the lack of customization that was offered in the program started to become an issues.
What problems is the product solving and how is that benefiting you?
Before getting Freshdesk our company used MSWord and note paper to keep track of issues which was not a good process at all. We realized more organization and productivity time when starting to use the Freshdesk platform.
Issues reporting tool
What do you like best about the product?
This tool is very easy and simple to raise and track issues or problems faced while doing multiple tasks.
We can close the issues very faster by using this tool.
We can close the issues very faster by using this tool.
What do you dislike about the product?
I didn't found any discrepancies while using this tool.
What problems is the product solving and how is that benefiting you?
This tool has been used in my project work to resolve issues.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Recommendations to others considering the product:
I would recommend to use this tool very frequently as this provides us a easiest way to resolve, raise and track issues.
Great for multi-product teams!
What do you like best about the product?
I've evaluated almost all of the primary help desk tools and Freshdesk is the only one that really has an affordable rate for multi-product teams (especially when you're handling tickets via email, which ensures that tickets are filtered accordingly to product, versus "team name" - ticket name - ticket number; instead, you see product name - ticket name - ticket number or however else you'd configure it). Freshdesk is deeply invested in having their staff ensure you succeed, so everything from price to configuration functionality to feature set is all within range. They will also go the extra mile to ensure that you get help even if some of the product scope is outside what they support (e.g. development for the layout of the product, using CSS). It's by far my favorite solution.
What do you dislike about the product?
Its team is almost exclusively abroad which can sometimes mean miscommunications or difficulty in reaching support. They do try to eliminate a lot of friction in this realm, and mostly have succeeded, but it can be at times a bottleneck to getting things to work.
What problems is the product solving and how is that benefiting you?
I have used Freshdesk in a number of capacities, but I have found Freshdesk best when I manage multiple products under a single brand name (e.g. BrandA manages ProductB, ProductC, and ProductD). Unlike Zendesk which requires a high level subscription for this type of product support and some of the smaller brands which do not even support this kind of product offering, Freshdesk does -- and does it very well. Customization is highly encouraged and you really can create a superior product offering.
Customer service rep
What do you like best about the product?
I like that it's easy to use and its helpful when assisting customers.
What do you dislike about the product?
I dont like that sometimes it goes slow or sometimes it doesnt do what you want it to do.
What problems is the product solving and how is that benefiting you?
Whenever you try to use chatbot it has issues by not creating the ticket. It's pretty helpful when you are trying to locate a contact.
very user friendly
What do you like best about the product?
It's easy to use and set up. Even as a none-tech person I was not confused by the interface and environnment. It has the functionality we need.
What do you dislike about the product?
We had to stop using it because it's expensive. Now we're using another service, but I liked Freshervice better!
What problems is the product solving and how is that benefiting you?
Ticketing system and followup mostly
Recommendations to others considering the product:
A great tool if you can afford it.
Best Helpdesk yet?
What do you like best about the product?
The fact that the tool adapts for whatever you need to use. Freshdesk is a really customizable, so that means you can create your own type of work setting up custom rules or even building some app using It's on, really complete API.
What do you dislike about the product?
Freshdesk is constantly evolving as any software out in the market. So sometimes you can currently feel some kind of "lag" when using It. But that really depends on the current browser and how frequently you clean your browser Caches & Cookies.
What problems is the product solving and how is that benefiting you?
Currently I'm using Freshdesk as a Support tool keeping all the e-mails and "Tickets" set up on a way It'd never be feasible before. There are so many using Freshdesk but the main I suppose is the multi-channel support and the fact to control and reply to all your Tickets on your smartphone.
Recommendations to others considering the product:
If you are whiling to have a really complete Support tool, and pay a low budget price for that, you should definitively use Freshdesk. And you don't even need to be a PRO, as the tool is intuitive and easy to use.
But if you still are stuck on some process you can for sure contact their Support (They are going to solve).
But if you still are stuck on some process you can for sure contact their Support (They are going to solve).
Great Help Desk Service
What do you like best about the product?
I like how user friendly it is and how easy it is to track and manage tickets
What do you dislike about the product?
There are a lot of other services similar to it and it really does not differentiate itself from others
What problems is the product solving and how is that benefiting you?
Tracking, managing and resolving tickets
Freshdesk - Great for beginners
What do you like best about the product?
This is our first experience with an helpdesk software. Nonetheless, the configuration process was easy and straightforward. The UI is clean and well-organized so this is a very good product for those who need an uncomplicated product.
What do you dislike about the product?
It takes a couple of minutes for the customers' database to pick up newly-inserted customers. This could be faster.
What problems is the product solving and how is that benefiting you?
We manage technical support with the help of Freshdesk, which helps us keep track of the ongoing issues for each customer.
Recommendations to others considering the product:
No specific recommendations
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