Freshdesk Omni
Freshworks Inc.External reviews
3,543 reviews
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Easy to use Cloud based Helpdesk
What do you like best about the product?
mobile app
free option
scaled payable options
free option
scaled payable options
What do you dislike about the product?
the mobile app doesn't always update right away
What problems is the product solving and how is that benefiting you?
Using Freskdesk to support end-users and make it easy to manage
Freshdesk review
What do you like best about the product?
Such a clean looking, easy to use product. Especially for helpdesk purposes!
What do you dislike about the product?
Sometimes not as fully integrative with other systems as it can be
What problems is the product solving and how is that benefiting you?
Employee knowledge base site and some helpdesk
Brilliant service and nice systeem
What do you like best about the product?
I like that that you are listening to each client's individual needs and make the solution fit each customer as good as you have the possibility to.
What do you dislike about the product?
That it is not possible to make a special case where you can customize your package. We would really have liked the customized portal in our package, but do not need the other features that comes with.
What problems is the product solving and how is that benefiting you?
We would be solving our cross-country support flow, enabling users in china to benefit from our extended support channel.
IT ticketing
What do you like best about the product?
The easy to use functions and drop downs help escalate problems quickly.
What do you dislike about the product?
Nothing at this time is troublesome to me.
What problems is the product solving and how is that benefiting you?
IT issues on a university campus.
Great customer interactions management tool
What do you like best about the product?
It puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers. Freshdesk has Game Mechanics and this is great.
What do you dislike about the product?
The product is more expensive than the competition. It is also lacking some key integrations that I would like to see implemented.
What problems is the product solving and how is that benefiting you?
Just managing customer requests
It works well for tech support reps.
What do you like best about the product?
You can easily create tickets and close them without having to select a lot of different options.
What do you dislike about the product?
There wasn't anything that I disliked about this system.
What problems is the product solving and how is that benefiting you?
Technical support issues. Its user friendly.
Recommendations to others considering the product:
Best option if you want a user friendly system.
Awesome Product
What do you like best about the product?
User Interface and ease to use. Even a business handler can understand and use it properly
What do you dislike about the product?
Everything is fine, just integration could be improved . I would wait for more freshwork products
What problems is the product solving and how is that benefiting you?
Ticket management and Booking
A very useful tool
What do you like best about the product?
It makes our work more efficient. I like Freshdesk system because it is intuitive and easy to configure. It provides many customization features for tickets, which makes it easier to segment tickets by categories or priority levels. The built-in integrations are really useful since you can link to email platforms (such as Gmail and Office 365) easily.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
What do you dislike about the product?
Freshdesk has not produced significant flaws, but sometimes works slowly.
What problems is the product solving and how is that benefiting you?
Streamlines customer service. We respond quickly to customer issues and gain more confidence on their part. It provides a friendly and interactive environment for communication between operators.
Notifications are great for report us the latest news of what happens in the helpdesk.
Notifications are great for report us the latest news of what happens in the helpdesk.
Recommendations to others considering the product:
I could recommend Freshdesk to small businesses. Its price is affordable, it meets the needs of its customers and has a strong knowledge base.
Fit with us
What do you like best about the product?
The ticket system provided by Freshdesk is perfect for managing customer problems. It automates ticket allocation and prevents two agents from working on the same ticket. I like the customization options and labeling makes it easier to filter data.
This software helps us to solve complex problems. Through the helpdesk we can connect with experts from our company to find the solution to meet the demands of our customers. All this in a single platform and automated manner.
This software helps us to solve complex problems. Through the helpdesk we can connect with experts from our company to find the solution to meet the demands of our customers. All this in a single platform and automated manner.
What do you dislike about the product?
Freshdesk is great software. I don't dislike anything in particular.
What problems is the product solving and how is that benefiting you?
It is the best solution for us. It has the features to handle more complicated cases and automate low-priority tasks.
Recommendations to others considering the product:
It has the potential to grow an organization.
Transforms customer service
What do you like best about the product?
Its functionality transforms our customer service. Increases productivity of our team thanks to its ability to automate ticket management, and saves time by reducing repetitive tasks.
What do you dislike about the product?
I like almost everything from Freshdesk, but I would like more customization features.
What problems is the product solving and how is that benefiting you?
Freshdesk makes our way of managing our customer service easier and more efficient. It is particularly useful for measuring the performance of operators and omnichannel support is effective to communicate proactively with our customers.
Recommendations to others considering the product:
Optimizes customer service
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