Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,414 reviews
from
External reviews are not included in the AWS star rating for the product.
Issue tracker
What do you like best about the product?
This software is very easy to use and it's reliable. This tool has been used to raise and track issues.
What do you dislike about the product?
I have used this tool very frequently and I have found that there is no issues.
What problems is the product solving and how is that benefiting you?
This tool has been used for project work and it is very simple to use from user perspective. Issue can be raised and tracked with the help of this tool.
Recommendations to others considering the product:
I would recommend to use this tool to track and raise issues so that issues can be closed easily.
Tool for tracking issues
What do you like best about the product?
This tool is very easy and simple to raise and track issues. It is the easiest way to solve problems in minimum time.
What do you dislike about the product?
I have used this tool and found that there is nothing to be dislike.
What problems is the product solving and how is that benefiting you?
I have used this tool in my project work and it is the best tool to track and raise issues very faster.
Recommendations to others considering the product:
I would recommend to use this tool as it provides the easiest way to track and raise issues. The issues resolved in very minimal time.
Freshdesk - Helps out with Customer Support a lot!
What do you like best about the product?
Freshdesk is an incredibly flexible and engaging platform for building relationships with customers, extremely suited for sharing and gathering information with customers via a wide variety of channels from social media to live chat. With Freshdesk it has been made possible to receive tickets from customers and direct them to right agent. Can also track tickets as well!
What do you dislike about the product?
Not enough social interaction such as Instagram and linkedin.
screenflow of the UI can use some iprovement
screenflow of the UI can use some iprovement
What problems is the product solving and how is that benefiting you?
making our customers happy and reducing csr time spent on tickets
Freshdesk provides a rich feature set and allows for customization
What do you like best about the product?
I love that the Freshdesk system allows for customization, including writing your own code in order to increase functionality of the support desk. In addition, there are many integrations available, including with the Zoho suite and JIRA software system.
What do you dislike about the product?
There isn't really much I don't like about how Freshdesk works and performs. The only reason we're moving in another direction is to reduce cost by moving everything under one vendor.
What problems is the product solving and how is that benefiting you?
Freshdesk solves are Customer Support business problem. It provides a wonderful Help Desk for submitting tickets, reviewing Knowledge-base articles, and Forum Posts by other users of our software.
Recommendations to others considering the product:
Freshdesk is a great software solution for the Help Desk at it's price range. Definitely consider this software and see if it fits your needs and budget.
Help desk tool to track issues
What do you like best about the product?
I have used this tool in my organization and it is a very nice tool to raise and track issues and issues are resolved very faster.
What do you dislike about the product?
I have used this tool and I think there is nothing to be dislike.
What problems is the product solving and how is that benefiting you?
I have used this tool in my project work and it is very simple and easy to raise and track issues. It also save our time by automating the repetitive work.
Recommendations to others considering the product:
I would recommend to use this tool as it provides us a very easiest way to track, raise and resolve issues.
A couple more features would make it perfect!
What do you like best about the product?
Here at my workplace, we use Freshdesk and really enjoy it. Being able to auto assign tickets and keep track of everything has been a huge help for us.
What do you dislike about the product?
I really wish it would allow you to create templates to use in different common tickets. For example. We have a lot of people who email support about forgotten logins and how they can create accounts. These kinds of questions don't need detailed replies as they are the same each time. The ability to add a template for login info or account creation would speed up those repetitive emails a lot!
What problems is the product solving and how is that benefiting you?
We are trying to provide fast responses without missing any questions. A lot of our reps develop solid relationships with customers, but the tradeoff is that they switch to personal emails quite often. Freshdesk's auto-assignment lets them keep that personal touch for assigned clients while keeping the ability to track things and prevent missed emails in their personal inboxes.
Recommendations to others considering the product:
They are definitely trying to improve their software. They recently upgraded their entire interface and we love it!
Excellent platform for tracking and incident resolution
What do you like best about the product?
Receive customer requests through a platform where I can constantly monitor their importance as problems, incidents, questions, etc. in order to channel solutions and timely response, every time a ticket is created, it sends me an email copy to my email what I find excellent in this way I generate backup copies on my computer, offers response times which is great for customer satisfaction and accelerates the solution of each ticket.
What do you dislike about the product?
I would like to offer the option of inserting documents in the ticket in this way to insert images that support the arguments sent by the client in order to take a better detail of the information.
What problems is the product solving and how is that benefiting you?
Me allowed to provide timely solutions to customers through a customized platform, allowing for the distribution of the ticket between the team and also to display all the information in one panel, which in fact we can resolve each of the situations in real time, having a personalized domain has brought us the benefit of giving confidence to customers, it is an excellent tool for general monitoring allowing to achieve customer satisfaction. Your panel shows all the detailed information which allows you to contact it quickly.
Recommendations to others considering the product:
I recommend this application not only for the trust generated by the personalization of a business domain for the reception of insidences or questions by customers but also because it is a perfect control platform which allows through an easy interface to respond to each application submitted and go receiving notifications of their status as well as time for your response, I consider it a good tool that groups all the generated sources allowing monitoring and timely response to achieve customer satisfaction.
Help desk
What do you like best about the product?
I have used this tool for my project work and it is very simple and easy tool to raise tickets regarding problems and track the same to resolve the issues faster.
What do you dislike about the product?
I have seen that this tool is used very frequently by the users and there is nothing to be dislike.
What problems is the product solving and how is that benefiting you?
I have raised so many issues with the help of this tool and get them tracked and resolved very easily. It also save time by automating the repetitive work.
Recommendations to others considering the product:
I would recommend to use this tool as it is very fast and simple to raise and track issues.
Good product
What do you like best about the product?
Ease of use and good communication, it helped us resolved client issues and our support team response time improved as well.
What do you dislike about the product?
Could improve on searching of tickets old ones, sometimes it is hard to keep track of issues and similar issues specifically, reporting can improve a little.
What problems is the product solving and how is that benefiting you?
Improved Response and better tracking of issues.
Recommendations to others considering the product:
Good product
Great Tool for collaborating with a full support team
What do you like best about the product?
The option to be able to automate responses for certain common support issues.
Being able to collaborate and bring in other team members to resolve tickets.
Great integrations with other apps.
Being able to collaborate and bring in other team members to resolve tickets.
Great integrations with other apps.
What do you dislike about the product?
None
There have recently been some technical issues, but this is the firs titme in about a year of use I have seen any issues like this.
There have recently been some technical issues, but this is the firs titme in about a year of use I have seen any issues like this.
What problems is the product solving and how is that benefiting you?
Organizing current client load and all related employees.
Keeping track support trends and bug with our own software.
Keeping track support trends and bug with our own software.
showing 1,711 - 1,720