Freshdesk Omni
Freshworks Inc.External reviews
3,543 reviews
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unique and complete
What do you like best about the product?
Particularly with this program I could have an essential taste to the moment that I could denote the identification of each mail as far as my clients have some need. This is something I used to get frustrated with because of the number of people I work with.
It is that through the program we were able to move completely out of all that hindrance we had had, so we made sure to have it secured by its traditional system that works 100% and is what I find most convincing to work with support. This has made me have a better communication with the user and have a complete satisfaction.
It is that through the program we were able to move completely out of all that hindrance we had had, so we made sure to have it secured by its traditional system that works 100% and is what I find most convincing to work with support. This has made me have a better communication with the user and have a complete satisfaction.
What do you dislike about the product?
After the multiple updates of the program I have been affected in some tools and among them WYSIWYG is that, when I want to enter a command with the diagonal bar, I get something completely crazy, more than anything because I can not even write one of the space bars, which makes me difficult to decipher so many codes that appear to me.
This I think happens by the amount of resources that the program has and have not yet had the joy of being able to configure a system that can cover the same and makes deficient others. More for the fact of being in constant update and seeing in some problems.
This I think happens by the amount of resources that the program has and have not yet had the joy of being able to configure a system that can cover the same and makes deficient others. More for the fact of being in constant update and seeing in some problems.
What problems is the product solving and how is that benefiting you?
First of all, it is worth noting that it is a good product, which has been able to facilitate the system of work with which I worked previously and more to know that I must pay only certain fees for a plan quite convincing to my liking.
In addition, it allowed me to extend myself to the different automations possible before the faults in my personal register box. So I was determined to develop the tool in my community and be able to have a good reception in terms of the working system. I am particularly pleased with the way the program is working, and that's why I recommend them.
In addition, it allowed me to extend myself to the different automations possible before the faults in my personal register box. So I was determined to develop the tool in my community and be able to have a good reception in terms of the working system. I am particularly pleased with the way the program is working, and that's why I recommend them.
Recommendations to others considering the product:
highly elaborated
an application to consider
What do you like best about the product?
Particularly the program complies with all the features offered in its main portal, which aims to be the main tool to support those users who are collapsed from so many individuals without being able to organize them with tickets.
With this one I have seen a quite complete program, that gives me the facility of supplanting the manual registers to one systematized with a simplicity of handling that leaves me very good flavor of mouth and for that reason I attach myself very much to the program. The same could improve certain things that are still stuck in previous versions, but everything else well.
With this one I have seen a quite complete program, that gives me the facility of supplanting the manual registers to one systematized with a simplicity of handling that leaves me very good flavor of mouth and for that reason I attach myself very much to the program. The same could improve certain things that are still stuck in previous versions, but everything else well.
What do you dislike about the product?
As far as I'm referring to the bad side I saw of the program, I focus on talking about its excessive lack of resources to be able to handle so many online users inside. Well there are certain hours that I get into the program and I am presented with certain lagasos that make me have to move away from the program for a limited time.
In addition, that the part of configuring does not complement all the service that is offered, because I can not fulfill my planned work schemes, so I have to go to other tools to host this, but everything else well, everything can have an alternative.
In addition, that the part of configuring does not complement all the service that is offered, because I can not fulfill my planned work schemes, so I have to go to other tools to host this, but everything else well, everything can have an alternative.
What problems is the product solving and how is that benefiting you?
The help that the program was able to offer me was based on the simplicity with which I was able to unwrap myself in terms of the systematized support that I could have with my clients. Most of all, because I was able to give a complete analysis to each action I want to use and with whom I have to communicate.
In addition, I could be developed to have tools to label their algorithm and does not prevail to what other programs are accustomed, this by the constant updating that presents, although sometimes there are resources behind, but with another impression of work. Any resource can be consulted at the customer service line, but with an entrepreneurial purpose and not just to know.
In addition, I could be developed to have tools to label their algorithm and does not prevail to what other programs are accustomed, this by the constant updating that presents, although sometimes there are resources behind, but with another impression of work. Any resource can be consulted at the customer service line, but with an entrepreneurial purpose and not just to know.
Recommendations to others considering the product:
try it
an excellent application for maintaining contact.
What do you like best about the product?
The particular pleasure that I had when using this program, is the ample capacity to be able to work with different users, without having the limitation some and more if you work with a group that not only you are the one that touched you to take care of these communications.
Like the resources you have at hand when making a support, because it contributes greatly to the initial system and makes the user who asked for support is satisfied and does not have to call back for possible doubts. Remember that there are very few who have these resources that they should take advantage of.
Like the resources you have at hand when making a support, because it contributes greatly to the initial system and makes the user who asked for support is satisfied and does not have to call back for possible doubts. Remember that there are very few who have these resources that they should take advantage of.
What do you dislike about the product?
Possibly I do not know if this has happened to other users and is that when you are going to use a tool or application of the program, they usually slow down the same for an instant and then continue in the medium you have already chosen. This has happened to me on several occasions and more at the time of wanting to serve a customer, but as I said only for a few moments, at first that happened to me, I thought that something else had happened, but what is time I have become accustomed and overcome this obstacle.
What problems is the product solving and how is that benefiting you?
Indispensably to have acquired this service has relieved me a lot; only by having contributed to my local a means where they can communicate without so much agitation or lack of control in the lines that are usually presented.
In addition to being able to contact me in an organized way, through the listings that can be created. Spontaneously it will happen when it is time to receive it, since it will contribute in the part of agility and with a quite high level of response unlike another service.
This caused me so much impact that I managed to install the program to other services of my authorship, which have been quite successful.
In addition to being able to contact me in an organized way, through the listings that can be created. Spontaneously it will happen when it is time to receive it, since it will contribute in the part of agility and with a quite high level of response unlike another service.
This caused me so much impact that I managed to install the program to other services of my authorship, which have been quite successful.
Recommendations to others considering the product:
easy to use
a fair and accurate application
What do you like best about the product?
As for the personal taste I had regarding the acquisition of the Freshdesk program, it is part of the simplicity and speed with which it adapted to my requests that tormented me so much with other services.
At the same time the Api section for what is the single login, which allowed me that my users added at the time of interest some of my products, had to be authenticating in order to adapt separately to my offers. The last thing as far as my tastes are concerned, is the part of the edition that I can apply in each publication that I want to publish and without server limit.
At the same time the Api section for what is the single login, which allowed me that my users added at the time of interest some of my products, had to be authenticating in order to adapt separately to my offers. The last thing as far as my tastes are concerned, is the part of the edition that I can apply in each publication that I want to publish and without server limit.
What do you dislike about the product?
As far as this section is concerned, I can say that it is the chat that it has; reason why it does not have any option where I can observe that the agents are available or that they are outside, in it only a stipulated response time is observed, which commonly varies.
In addition to not being able to count on the system of advanced personalization of the line of support, what to make be agglomerated to the different sources of simple and principal colors. This even have launched several times updates of the program.
In addition to not being able to count on the system of advanced personalization of the line of support, what to make be agglomerated to the different sources of simple and principal colors. This even have launched several times updates of the program.
What problems is the product solving and how is that benefiting you?
By means of this service I have been able to secure myself to the easy system that it has to be used and more to have the purpose to be updating every time to a better way to offer its services. One of the tools that has been most helpful to me, is the text creation section, for the fact of advising you on the right metrics to give a good text.
The price for what I pay for this service is quite optimal to everything I have received; more than anything to the multiple tools that they constantly introduce, which make their functionality better. So you will not lose investment if you manage to invest here, rather we recommend the product.
The price for what I pay for this service is quite optimal to everything I have received; more than anything to the multiple tools that they constantly introduce, which make their functionality better. So you will not lose investment if you manage to invest here, rather we recommend the product.
Recommendations to others considering the product:
good luck
a good option to talk to your clients and partners.
What do you like best about the product?
With this program you can create a list, where you can host multiple artifacts with the similarity of being immersed in a portal, which allowed me to raise awareness towards it and get constant knowledge on the basis. Fact that I have become quite interesting and personal taste.
Also that I can be adding more extensive lists and the same ones I already have, will remain static and I have not encountered any problems in this regard. In addition, the different functionalities presented by the program make its stability more important.
Also that I can be adding more extensive lists and the same ones I already have, will remain static and I have not encountered any problems in this regard. In addition, the different functionalities presented by the program make its stability more important.
What do you dislike about the product?
The only disadvantage I saw with respect to the program is with respect to the billing system; since it has similarities identical to any other paid or free program. Most of all, I am overwhelmed by this paragraph because it does not necessarily cover what should be in it.
What I automatically resort to another service, to cover the decline of the same, a case that has generated a more money consumption, but I am more profitable than using the billing system Freshdesk. The other would be on the part of not being able to customize certain tools, which has made it quite difficult for me to work to its mechanism.
What I automatically resort to another service, to cover the decline of the same, a case that has generated a more money consumption, but I am more profitable than using the billing system Freshdesk. The other would be on the part of not being able to customize certain tools, which has made it quite difficult for me to work to its mechanism.
What problems is the product solving and how is that benefiting you?
In spite of the bad things, I can say that with this program I could have a more complex organization, referring to my clients; by the fact of finding everything in a section and referencing myself towards the products that have so much overwhelmed me in my previous experiences with other programs.
The limit was one of the cases that I saw most in other services, but with this I can have a wide acceptance of incorporating contacts that I can work with time and all through customer tickets. In addition to even having advice from the customer service staff, who were always there to support me in what I needed.
The limit was one of the cases that I saw most in other services, but with this I can have a wide acceptance of incorporating contacts that I can work with time and all through customer tickets. In addition to even having advice from the customer service staff, who were always there to support me in what I needed.
Recommendations to others considering the product:
a excellent option
hello, i like this app
What do you like best about the product?
Through the search for programs that would help me towards the section of my clients, I found Freshdesk; which fulfilled all the characteristics that were mentioned to me so much about it. Among the most striking that I liked, is in the functionality of it.
Because I have different accounts in several computers and I could have a state of more than 1 year in use, with a little probability of falling, so I have been quite when dealing with issues that were difficult for me to resolve before. As far as the characteristics are concerned, it has always been innovating for better functionality.
Because I have different accounts in several computers and I could have a state of more than 1 year in use, with a little probability of falling, so I have been quite when dealing with issues that were difficult for me to resolve before. As far as the characteristics are concerned, it has always been innovating for better functionality.
What do you dislike about the product?
To the so much benefit that is presented, also this the cons; more than everything for not having a section in which it is possible to leave a documentation of the integrations to the establishment in which it is worked.
They also do not have tools that enable the creation of a personal report, so it generates extra work and does not reduce the transactions section, which means that you have to create reports manually and even hire another service to take care of it.
As far as the system is concerned, it is something complex, due to the fact that it does not have flexible resources for the user and even more so if it is recently integrated.
They also do not have tools that enable the creation of a personal report, so it generates extra work and does not reduce the transactions section, which means that you have to create reports manually and even hire another service to take care of it.
As far as the system is concerned, it is something complex, due to the fact that it does not have flexible resources for the user and even more so if it is recently integrated.
What problems is the product solving and how is that benefiting you?
In general, the program helped me solve much of the problem I had before. More than anything because as the updates were improving my stay in terms of customers I had.
In a bigger case I can say that the cons will not affect you at all; because of the fact of having other complements that could cover them and more because it will not be so expensive to hire a freelancer to carry out an activity that has not worked for you with the program. That's why I can openly say that this is a good program and I would recommend you buy it.
In a bigger case I can say that the cons will not affect you at all; because of the fact of having other complements that could cover them and more because it will not be so expensive to hire a freelancer to carry out an activity that has not worked for you with the program. That's why I can openly say that this is a good program and I would recommend you buy it.
Recommendations to others considering the product:
enjoy it
Freshdesk has all the bells and whistle needed for quality customer support
What do you like best about the product?
Several integrations, allows me to provide customer service for different products, and companies. Easy setup and integrations lets me create different signatures, canned responses, etc.
I've used Zendesk as wll and can confidently say that Freshdesk is more robust and far easier to use!
I've used Zendesk as wll and can confidently say that Freshdesk is more robust and far easier to use!
What do you dislike about the product?
Wish it was easier to create new contacts
Wish I could change the email address on tickets, ie. you can forward a ticket then change the sender
Wish I could change the email address on tickets, ie. you can forward a ticket then change the sender
What problems is the product solving and how is that benefiting you?
We manage several different products and Freshdesk helps us properly separate customer questions into the correct product 'bucket'.
Recommendations to others considering the product:
There customer support via chat is very helpful, so if you can't decide when shopping for customer service tools, I think Freshdesk offers quality support!
Do you want a good application? This is the application for you!
What do you like best about the product?
Some time ago I was looking for a program that would make it easier for me to create help tickets, add the cited ones and track the same tickets. Which I could get through Freshdesk, which has caught my attention and that's why I decided to buy it.
I was also able to get a reference to the ticket timer you have involved; so it made it easier for me to understand my billing system by capturing information and the coolest thing that everything was going in good time. Bearing this in mind, I was also able to build a community of clients, without any limit, where I almost played with this tool.
I was also able to get a reference to the ticket timer you have involved; so it made it easier for me to understand my billing system by capturing information and the coolest thing that everything was going in good time. Bearing this in mind, I was also able to build a community of clients, without any limit, where I almost played with this tool.
What do you dislike about the product?
The problem with the program, is in the sound section towards the entrance tickets or any notification that arrived. More than anything because I wanted to configure different sounds to the requirements of my clients. With this I took the task of communicating immediately with the Freshdesk customer service line and I respond grotesquely and that it is not possible to configure the alert in any browser for your application and also be nature to this option in new updates.
Bearing this in mind, I saw it in bad taste, by the fact of having other useful resources, have such a treaty with their customers.
Bearing this in mind, I saw it in bad taste, by the fact of having other useful resources, have such a treaty with their customers.
What problems is the product solving and how is that benefiting you?
Through this program I had the similarity of being able to overcome all those problems in which I was overwhelmed against my clients, who commonly complained to me of not having the consideration regarding the cited that they left me, for the fact of not characterizing themselves.
With this I was also able to extend my clients section and make a bigger list regarding the support they needed, bearing in mind that they covered my work schedule. This experience has been quite crucial for what is my work team, so we recommend to all forecast the same to all those who want to undertake tools of good use.
With this I was also able to extend my clients section and make a bigger list regarding the support they needed, bearing in mind that they covered my work schedule. This experience has been quite crucial for what is my work team, so we recommend to all forecast the same to all those who want to undertake tools of good use.
Recommendations to others considering the product:
learn
This is an application!
What do you like best about the product?
This program has the similarity of being able to categorize each complement that you want to use and also to be able to make a pursuit to the labored work; for which it calls to me enough the attention and it is for that reason that I have acquired it.
Not only have I already lived this experience, but I had also seen multiple tips on the same program. This has the unique benefit that, in each version update, you wouldn't have to pay for it, but it automatically registers and updates you.
The other thing I like most about the program is that after the last version I can see more accurately the recent tickets of an added contact.
Not only have I already lived this experience, but I had also seen multiple tips on the same program. This has the unique benefit that, in each version update, you wouldn't have to pay for it, but it automatically registers and updates you.
The other thing I like most about the program is that after the last version I can see more accurately the recent tickets of an added contact.
What do you dislike about the product?
Unfortunately as it has benefits, it has against and is that among it encompasses the part that the features of the previous update was not completely unified to the new one, a case that seemed bad to me for not providing the new tools.
As for the labels of the program has the similarity of adjusting a straight side, but in a moment manages to mix in a section only the lines. So it's pretty bad for me, to be dealing with the part of creating each time comments to solve the requests of my contacts.
As for the labels of the program has the similarity of adjusting a straight side, but in a moment manages to mix in a section only the lines. So it's pretty bad for me, to be dealing with the part of creating each time comments to solve the requests of my contacts.
What problems is the product solving and how is that benefiting you?
Thanks to this program I was able to open myself more to the scope of the support towards my contacts and clients that I had registered in my blog of notes. I was also able to get full advice from the team, after having a customer service section 24 hours a day.
Its functionality is handled in every sense towards the positive side, by the fact of having tools that make personal work not a problem, but something else that we can do every day. All its operation is understandable within a short time of use. We definitely recommend this product.
Its functionality is handled in every sense towards the positive side, by the fact of having tools that make personal work not a problem, but something else that we can do every day. All its operation is understandable within a short time of use. We definitely recommend this product.
Recommendations to others considering the product:
a very good application, seriously recommended!
Freshdesk
What do you like best about the product?
I like the ease of use and being able to solve any customer support issues that arise.
What do you dislike about the product?
It can be challenging at times to find and organize previous tickets.
What problems is the product solving and how is that benefiting you?
We solve customer support issues and questions that come up.
Recommendations to others considering the product:
This is a great tool and platform to connect with and solve issues that customers may have.
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