Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,414 reviews
from
External reviews are not included in the AWS star rating for the product.
Perfect solution for Support
What do you like best about the product?
All in one solution for complete support module for small / Mid scale companies. It has all features like Email forwarding, Email customisation, Email Auto responder and many more you can also take use of Live chat on your website and link support system and live chat so that never loose any of the customer. Fresh caller is also the option where you can integrate IVR system for your business
What do you dislike about the product?
Currently in Freshcaller Indian Numbers are not available. Must add the same and Should provide the pricing range structure for pay as you use for per minute charges.
What problems is the product solving and how is that benefiting you?
Saves huge time and efforts, Also helps us to provide prompt response to all Queries raise.
Recommendations to others considering the product:
All other options which are been used earlier, Freshdesk is the better option. SImple and Easy Navigation thinking for Customers.
Best way to communicate online
What do you like best about the product?
Easy to search the tickets, friendly and great assurance and well designed features. Overall experience has been positive
What do you dislike about the product?
If we set 24 hr to remind, sometimes it reminds us in 3 hr or 4 hr after set. Other than this there is no complaint.
What problems is the product solving and how is that benefiting you?
We are solving the customer issues, queries. It helps to track and assign the work to concerned person.
Recommendations to others considering the product:
It helps keeps us focused on delivering great customer service and great assurance any input that comes in will get the attention we promise. We found this necessary to avoid getting lost in emails or having emails reduce our productivity.
Effective tool
What do you like best about the product?
It is very easy to integrate, the dashboard provides important utilities such as average response time, resolved tickets, and more. The price is quite affordable for everything it offers. We can assign tickets automatically to groups or individuals. The configuration is easy and works perfectly to create different work groups.
What do you dislike about the product?
The chat functionality is not entirely good. It needs to support more social platforms like LinkedIn and others. The interface could be better organized and more visually familiar. Otherwise, perfect.
What problems is the product solving and how is that benefiting you?
Ticket management, increase in organization in different areas.
Recommendations to others considering the product:
Good market option, I recommend giving it a chance.
A Tool which resolves issue by handling as tickets
What do you like best about the product?
Emails to Tickets is which we were expecting purpose was reached.
Handling of tickets made much easy.
Handling of tickets made much easy.
What do you dislike about the product?
nothing as much as more the price more the features.
What problems is the product solving and how is that benefiting you?
Resolving issues of clients as tickets
Recommendations to others considering the product:
Issues raised by Clients made easy to solve as it comes in form of tickets.
Good Ticket Handling Tool
What do you like best about the product?
Has good features to use with my existing Email Service to handle tickets.
Has option to merge tickets & raise tickets by call & my Portal as well
Has option to merge tickets & raise tickets by call & my Portal as well
What do you dislike about the product?
we havent tried much features, nothing to dislike.
What problems is the product solving and how is that benefiting you?
Solving issue raised by clients on call or by email to us, in the form of Tickets good to resolve issues.
Recommendations to others considering the product:
Resolving the Issues raised my Clients.
Good working environment
What do you like best about the product?
Simple to create effective marketing campaigns based on our actual customer data. I'm looking to create straight forward trigger campaign (cart/browse abandon) to more targeted ones (people who viewed specific products or participated in past promotions) I can create that segment in a matter of minutes.
What do you dislike about the product?
I can't think of any complaints, wish I had access to the platform years ago.
What problems is the product solving and how is that benefiting you?
We approached them to take over our abandon cart campaigns and we definitely saw an increase in sends and revenue.
Recommendations to others considering the product:
Ask your account rep for new ideas on how to use SHQ, ours is giving us new ideas every month.
easy to handle customers query
What do you like best about the product?
I can embed in my organization website,
even I can get queries from the social platform.
I can track each ticket and solve on time
FAQ appears when a user try to submit any query with shoing its subjects.
even I can get queries from the social platform.
I can track each ticket and solve on time
FAQ appears when a user try to submit any query with shoing its subjects.
What do you dislike about the product?
I not able to create more fields in ticket form.
wont get much edtitiong option in customizing support portal
wont get much edtitiong option in customizing support portal
What problems is the product solving and how is that benefiting you?
all the qeuaries were coming through call and we have not enough resources to handle it. even managment of calling data is not possible. delay in response.
Recommendations to others considering the product:
atlest try at the evlaution version so able to understand the help desk application. after that you will be able to take decision about it.
Helpdesk software
What do you like best about the product?
Ease of use and the mobile.app is good.
What do you dislike about the product?
Asset piece is a little clunky hard to figure out and reporting isnt as nice.
What problems is the product solving and how is that benefiting you?
Helpdesk management. Showing us volume of tickets.
Amazing tool
What do you like best about the product?
All queries are link to single tool option and employee has option to see tickets status (open, resolved, pending etc)
What do you dislike about the product?
There is no such issue or dislike about freshdesk.
What problems is the product solving and how is that benefiting you?
Auto revert option to our basic employee query for his product.
Powerful Ticket Management Software
What do you like best about the product?
The ticket management is great! The user interface is clean, simple and very easy to understand.
What do you dislike about the product?
Freshdesk lacks behind with it's integration into other messaging platforms such as chatbots, linkedin, etc.
What problems is the product solving and how is that benefiting you?
Freshdesk has saved us a lot of time answering small simple questions by giving our customers the option to talk directly to me.
showing 1,761 - 1,770