Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk works
What do you like best about the product?
IOS app included in software. Easy to manage from remote locations. Very user-friendly. Outstanding number of integrations. Reports and gamification features offer a lot of value.
What do you dislike about the product?
Lack of integration. Ticketing functionality could be better. Lacks change management controls not everyone will appreciate the tool's gamification capability, which sets Freshdesk apart from every other helpdesk competitor in the roundup.
What problems is the product solving and how is that benefiting you?
Close SLA’s on time.
One software to communicate millions
What do you like best about the product?
The best thing about freshdesk is that it provides multi-functioning option to communicate with multiple customers and people who visit your website.Ultimately its the best software to solve customer queries.
What do you dislike about the product?
Sometimes it lags and doesn't provide the customer information when we search mail id on it.
Sometime we also witness problem with chat as while the chat is in offline mode the customer chats gets rejected that only problem i witnessed on the freshdesk else everything is fine.
Sometime we also witness problem with chat as while the chat is in offline mode the customer chats gets rejected that only problem i witnessed on the freshdesk else everything is fine.
What problems is the product solving and how is that benefiting you?
In terms of sales, customer needs their order status on a daily basis so our team while working on it is capable of providing them with the information and storing their queries.
Recommendations to others considering the product:
Everything is alright but sometimes chat rejects while being offline and that effects the overall performance of the employee.
Freshdesk for a better way to do customer service
What do you like best about the product?
Freshdesk allows you to chat, call and email customers all in one platform.
What do you dislike about the product?
I find Freshdesk very helpful and I can't find a thing that would make me dislike any feature
What problems is the product solving and how is that benefiting you?
Freshdesk helped us in creating a customer-centered approach by allowing us to provide better customer support and customer service to the clients.
Recommendations to others considering the product:
You must give it a try specially when you want to improve your customer service qualitty.
Excellent help desk system
What do you like best about the product?
Web Interface is easy to use and has a modern layout.
What do you dislike about the product?
Not on premise. Would be good to have a version to install on server.
What problems is the product solving and how is that benefiting you?
Provide online help desk service to clients.
Eligible platform to use for communicating with customers.
What do you like best about the product?
Manage tickets easily.
Collecting the feedback's of customers
Collecting the feedback's of customers
What do you dislike about the product?
There are times that it failed to load. Afterall, there's no problem at all
What problems is the product solving and how is that benefiting you?
easy to organize open and pending tickets
Recommendations to others considering the product:
Wish to organize emails easily? Use Freshdesk now.
Improving Quality and Customer Satisfaction
What do you like best about the product?
It is a very useful tool and every day that passes improves your services and work options for a support service. programmable on a large scale, different accessible prices. The screens of visualization is friendly to the client, and as administrator it is easier to configure the agents.
What do you dislike about the product?
Currently I do not dislike any software, at the beginning it was a bit difficult but as you get to know the program and you are configuring it becomes easier to work
What problems is the product solving and how is that benefiting you?
Customers send their tickets to provide technical services and technical advice, apart from a direct client-provider contact
Recommendations to others considering the product:
recommended, it is software that helps quality and customer service. and more that you can use the social networks that can be integrated into the software.
Freshdesk is superb support platform
What do you like best about the product?
The things i love about freshdesk are as follows:
-Its new updated dashboard view
-chat feature
-Easy reply and personal note writing feature
-Fast in speed
-Today's trend section and todo list on dashboard
-Its new updated dashboard view
-chat feature
-Easy reply and personal note writing feature
-Fast in speed
-Today's trend section and todo list on dashboard
What do you dislike about the product?
On the dashboard there is one tab called "Tickets" so there more option should be given to sort the tickets like last updated, most recent, new, old, closed and open etc.
What problems is the product solving and how is that benefiting you?
We are using freshdesk as a support system for one of our client, we give support for his LMS. We love using this product because this makes ease for us to hear clients query and to know resolve status of the same.
Recommendations to others considering the product:
Yes i would highly recommend this to anyone who need best support product for there use.
FRESHDESK REVIEW
What do you like best about the product?
I like that it's very user friendly and accessible to the public.
What do you dislike about the product?
I didn't like the graphic design and thought that it could be designed more aesthetically appealing.
What problems is the product solving and how is that benefiting you?
I am trying to automate all repetitive administrative work. I've had more time to work directly with customers instead of spending so much time doing day-to-day administrative work.
Good Competition for Zendesk
What do you like best about the product?
The setup / configuration is more straightforward than Zendesk. This ease of use and configuration is especially good for the end user portal. It can be setup to look very respectable and functional out of the box. Generally, for the price, it includes many more features than Zen does.
What do you dislike about the product?
The agent dashboard and day to day UI is less straightforward than it should be. Users can be distracted by the myriad metrics and buttons when they should be focused on addressing the the tickets directly. To that end, it would be nice if the agent UI was more customizable to allow it to be streamlined.
What problems is the product solving and how is that benefiting you?
We're running a SaaS based software and services helpdesk. While it's nice to be able to proactively address client questions though a knowledgebase, we are very much focused on ensuring we are getting tickets address and directed to other parts of the organization in an effective manner and integrating with the tools that those groups use.
Recommendations to others considering the product:
While Freshdesk is easier to setup out of the box, to take advantage of a lot of the customizations, you will need to utilize a web developer to fully customize the experience. That said, it will likely take less time with Fresh than with Zen.
IT ticketing system
What do you like best about the product?
Freshdesk is fully integrated with G Suite, and can easily be accessed from G Suites App launcher.
What do you dislike about the product?
Interface is primitive, like the web interface of early 2000s, not the year of 2018.
What problems is the product solving and how is that benefiting you?
Freshdesk is our IT ticketing system, our suers submit a ticket for wide raing IT related issues. The most popular ticket is password reset.
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