Freshdesk Omni
Freshworks Inc.External reviews
3,543 reviews
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Best Helpdesk yet?
What do you like best about the product?
The fact that the tool adapts for whatever you need to use. Freshdesk is a really customizable, so that means you can create your own type of work setting up custom rules or even building some app using It's on, really complete API.
What do you dislike about the product?
Freshdesk is constantly evolving as any software out in the market. So sometimes you can currently feel some kind of "lag" when using It. But that really depends on the current browser and how frequently you clean your browser Caches & Cookies.
What problems is the product solving and how is that benefiting you?
Currently I'm using Freshdesk as a Support tool keeping all the e-mails and "Tickets" set up on a way It'd never be feasible before. There are so many using Freshdesk but the main I suppose is the multi-channel support and the fact to control and reply to all your Tickets on your smartphone.
Recommendations to others considering the product:
If you are whiling to have a really complete Support tool, and pay a low budget price for that, you should definitively use Freshdesk. And you don't even need to be a PRO, as the tool is intuitive and easy to use.
But if you still are stuck on some process you can for sure contact their Support (They are going to solve).
But if you still are stuck on some process you can for sure contact their Support (They are going to solve).
Great Help Desk Service
What do you like best about the product?
I like how user friendly it is and how easy it is to track and manage tickets
What do you dislike about the product?
There are a lot of other services similar to it and it really does not differentiate itself from others
What problems is the product solving and how is that benefiting you?
Tracking, managing and resolving tickets
Freshdesk - Great for beginners
What do you like best about the product?
This is our first experience with an helpdesk software. Nonetheless, the configuration process was easy and straightforward. The UI is clean and well-organized so this is a very good product for those who need an uncomplicated product.
What do you dislike about the product?
It takes a couple of minutes for the customers' database to pick up newly-inserted customers. This could be faster.
What problems is the product solving and how is that benefiting you?
We manage technical support with the help of Freshdesk, which helps us keep track of the ongoing issues for each customer.
Recommendations to others considering the product:
No specific recommendations
Elegant Support
What do you like best about the product?
The simplicity to setup and engage with your clients quickly. It works great for small teams and as the teams grow.
What do you dislike about the product?
Nothing really, we have been pretty happy. The integration with freshsales is getting better.
What problems is the product solving and how is that benefiting you?
Communicating with customers in teal time from within our applications to help them “self serve” or work with our agents directly.
Easy to Use Help Desk Support
What do you like best about the product?
I love the ability to automate requests that we receive a lot.
What do you dislike about the product?
A little bit of a learning curve from other systems at first, but after it was easy to use
What problems is the product solving and how is that benefiting you?
internal Help Desk services and customer support
Tool to track issues
What do you like best about the product?
This tool has been used in my organization and it is a very great tool to track issues or problems faced during several tasks.
Issues can be raised, tracked and resolved with the help of this tool.
Issues can be raised, tracked and resolved with the help of this tool.
What do you dislike about the product?
I have used this tool and found that there is no issues observed in this tool.
What problems is the product solving and how is that benefiting you?
I have used this tool in my project work and it is a very simple and easy tool to raise and resolve issues. Issue can be tracked easily and unique id is created for each issue which makes it faster.
Recommendations to others considering the product:
I would recommend to use this tool very frequently to track, raise and resolve issues.
Great platform for helpdesk
What do you like best about the product?
I love that all time zones are easily converted
What do you dislike about the product?
The cost can get a little high onve you add featires
What problems is the product solving and how is that benefiting you?
Tickets and helo desk organization
Recommendations to others considering the product:
Easy to intragrate
Freshdesk is one of the most attractive options on the market
What do you like best about the product?
This software is incredibly user-friendly and jam-packed with features and plug-ins. Also, Freshdesk helps us evaluate the productivity of each agent so we can set goals for each person on the team.
What do you dislike about the product?
Freshdesk does not have a robust selection of themes to customize the appearance of the support portal.
What problems is the product solving and how is that benefiting you?
The interaction with our team members has improved, because it is very easy to assign emails to the right department and the right person within that department.
Recommendations to others considering the product:
Freshdesk is a robust helpdesk platform, which offers all the key helpdesk features.
Good helpdesk/live chat software that has great potential
What do you like best about the product?
Ticket management is pretty simple. Without that kind of training, the interface is also understandable. Easy to respond to email customers in. Everything is clear and the fields required make reporting easy. It also has a very convenient multi-language feature and very rarely did we have any errors or downtime.
What do you dislike about the product?
Some things aren't always easy or intuitive. Like if a client chats in and enters their email wrong then you try to correct it in the contact and business details later to make sure it's associated, the entire ticket gets lost!
Also very inconvenient is that there is no possibility to create our own report only use pre-made ones.
Also very inconvenient is that there is no possibility to create our own report only use pre-made ones.
What problems is the product solving and how is that benefiting you?
We needed a ticketing and email/ chat system. Its good for small- medium level enterprises and fulfills all the basic requirement of ticketing system but we had difficulty with this software.
Recommendations to others considering the product:
Consider a trial first and feel free to ask their customer service team questions.
Freshdesk has made customer service calls so much easier!
What do you like best about the product?
I love the ease of customers and our company being able to access and utilize the program.
What do you dislike about the product?
We have yet to find something that we dislike about the program.
What problems is the product solving and how is that benefiting you?
We use to have a problem with updating tasks efficiently and in a timely manner. Freshdesk keeps us up to date and on track with their task management system.
Recommendations to others considering the product:
Definitely give it a try. It is a great program and will ease so many frustrations.
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