Freshdesk Omni
Freshworks Inc.External reviews
3,549 reviews
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Game changer!
What do you like best about the product?
The functionality to collaborate on tickets and being able to get metrics.
What do you dislike about the product?
Sometimes the UI/UX is a bit confusing to get to the setting you want to update.
What problems is the product solving and how is that benefiting you?
Being able to provide quick support to customers in ticket form, having a chat for instant communication.
This tool help us a lot to have a better organization in our workflow
What do you like best about the product?
The ticketing tool is the best thing that we try
What do you dislike about the product?
this tool could improve if they should add better or more reporting options
What problems is the product solving and how is that benefiting you?
organization of the different emails box
Freshdesk freshening up my workplace
What do you like best about the product?
The ticketing system is by far the best part!
Keeps us all very organized!
Keeps us all very organized!
What do you dislike about the product?
No dislikes that I can think of off the top of my head
What problems is the product solving and how is that benefiting you?
We used to be all over the place when tickets would come in but with freshdesks ticketing system we have resolved most all of those issues!
Very precise and user friendly
What do you like best about the product?
The filter option to differentiate the ticket types.
What do you dislike about the product?
The interface, I think it can be improved to make it even more user friendly.
What problems is the product solving and how is that benefiting you?
Operational Challenges issues
Senior Manager
What do you like best about the product?
Easy integration and usage and very logical flows
What do you dislike about the product?
Too many steps to action on tickets and also disadvantage of being able to create Pop ups for SLA tickets
What problems is the product solving and how is that benefiting you?
Easy comms, freddy's ability to reduce effort
Great and easy to use
What do you like best about the product?
Ease of use, common questions answered quickly
What do you dislike about the product?
Analytics difficult to understand and decipher
What problems is the product solving and how is that benefiting you?
Solving customer queries for speedy resolution
Customer Success Rep
What do you like best about the product?
Easy to use, easily integrated into system.
What do you dislike about the product?
Nothing, team has greatly improved since its implementation.
What problems is the product solving and how is that benefiting you?
Quicker repsonse times by agents.
Best CRM and Sales software - Freshdesk
What do you like best about the product?
Well, I like a lot about Freshdesk. The most important thing I like about Freshdesk is that you can use the product for free and when you want more features you will have to pay but the features provided is enough to support customer related features.
What do you dislike about the product?
I don't like the mobile version. Notification is very slow on Mobile application
What problems is the product solving and how is that benefiting you?
I love their Customer Service Suite, Freshworks. For me the problem it is solving is the ability to manage my customer support and see how our business is performing when it comes to providing excellent customer support.
The best user friendly B to C solution
What do you like best about the product?
Freshdesk is so user-friendly. It is very simple to use.
What do you dislike about the product?
Subscribers from different countries should be able to pay using their local currencies. Nigeria should be able to pay in Naira instead of paying in dollars.
What problems is the product solving and how is that benefiting you?
It make the reporting of customer interaction easy
User friendly interface and excellent client support system
What do you like best about the product?
I love the kind of response I have got everytime from the freshworks team, especially their Customer Success Managers. On top of that, the interface for all the roles, be it an agent, supervisor or Admin is very user friendly and easy to understand.
What do you dislike about the product?
Latency if connected of a it slow internet connection which can be optimized.
What problems is the product solving and how is that benefiting you?
Freshdesk have solved my challenges with integrations by providing a long list of inbuilt app such as Jira Integration, Freshchat, slack etc. This has helped me to save a lot of cost for technology
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