Freshdesk Omni
Freshworks Inc.External reviews
3,543 reviews
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Amazing tool
What do you like best about the product?
All queries are link to single tool option and employee has option to see tickets status (open, resolved, pending etc)
What do you dislike about the product?
There is no such issue or dislike about freshdesk.
What problems is the product solving and how is that benefiting you?
Auto revert option to our basic employee query for his product.
Powerful Ticket Management Software
What do you like best about the product?
The ticket management is great! The user interface is clean, simple and very easy to understand.
What do you dislike about the product?
Freshdesk lacks behind with it's integration into other messaging platforms such as chatbots, linkedin, etc.
What problems is the product solving and how is that benefiting you?
Freshdesk has saved us a lot of time answering small simple questions by giving our customers the option to talk directly to me.
Best platform to deal customer query.
What do you like best about the product?
The best thing regarding the freshdesk is user-friendly, we do set workflow accordingly and we are happy to use.
What do you dislike about the product?
I think the chat process can improve a bit because we got some offline chat.
What problems is the product solving and how is that benefiting you?
We use this platform to share order status and help the customer in finding the exact part and many more activities.
Freshdesk is always best at CRM
What do you like best about the product?
All CRM possibilities have been deployed.
Easy to handle tickets
Best CRM on Mobile its so easy
Automation is pretty decent
Feedback is responses are superb
Easy to handle tickets
Best CRM on Mobile its so easy
Automation is pretty decent
Feedback is responses are superb
What do you dislike about the product?
Pro features is costly apart from that its decent good product.
What problems is the product solving and how is that benefiting you?
Tickets handling which is raised by end users
Automation & flows is best
Automation & flows is best
Recommendations to others considering the product:
Its as easy as all basic issues of CRM can be handled by in House IT Team.
Great CS Software
What do you like best about the product?
Zendesk has one of the largest marketplace for extensions which expands its customer support service across all platforms. It also shows us statistics and sends out surveys which allows us to improve our customer service for our customers.
What do you dislike about the product?
While you can customize it, Zendesk user interface is confusing and is a lot harder to use then some other competitors.
What problems is the product solving and how is that benefiting you?
With the Zendesk extensions, all our social media, emails, and questions all come through Zendesk. This has saved us a lot of time and has increased our customer retention.
Great product, easy to use
What do you like best about the product?
We like FreshDesk because it is easy to customize and use. The help is free and great as well!
What do you dislike about the product?
Wish there was a yearly plan instead of per month
What problems is the product solving and how is that benefiting you?
Solving all of our customers needs.
Freshdesk Review
What do you like best about the product?
I like best the report system. From Helpdesk Analysis, Productivity Reports, and Customer Happiness or the Satisfaction Survey. They have great customer support, both chat and email. It is flexible. Has multiple products portal. Very easy to configure and set up. All-in-one Support Platform.
What do you dislike about the product?
Nothing much, but I would as well mention the ticket summary. As we don't have many overdue tickets or must I say, nothing at all. So I'm thinking it looks unnecessary that there is an Overdue Summary. Unresolved and On Hold are the same, can leave one for them as well.
What problems is the product solving and how is that benefiting you?
Customer issues, inquiries, call back services, live chat and ticketing. Having a support platform is a very great way to manage inquiries when you have more than a hundred clients.
Recommendations to others considering the product:
This platform is a great way of managing customers, whatever your business may be. From Social Platforms, CRM, website and dashboards, you can link and manage them all here.
Ultimate support system
What do you like best about the product?
Freshdesk is the ultimate support system for the organization or a person. it very easy to use. In the Freshdesk anybody can make his/her account easily. It is very easily accessible for anyone and easy to use. This is a kind of support system software for an employer of any company who wants to create an online problem-solving support system
What do you dislike about the product?
There is nothing which is problematic in this software. We can easily generate tickets and easily support customers. Sometimes it is a little bit difficult to answer all tickets in a one day so these tickets will not automatically remove. whenever you will get you can solve them
What problems is the product solving and how is that benefiting you?
I am in the education department in the government of Rajasthan. Here, In this, I made an account for providing onsite support to the government teacher regarding their teaching process. They are generating tickets with their classroom practices and from the office, I am regularly supporting the teacher by providing a solution to them.
Recommendations to others considering the product:
Yes, I would recommend to everyone to use this software.
Decent helpdesk software for a good price
What do you like best about the product?
The software setup is easy, and support is responsive.
What do you dislike about the product?
setup can be difficult for a standard user
What problems is the product solving and how is that benefiting you?
customer facing support using a widget within software
Recommendations to others considering the product:
Look at other products that integrate more closely with used systems. There are systems that do integrate more tightly.
Quite a few kinks that need to be fixed
What do you like best about the product?
Having all customer service emails come in to one place.
What do you dislike about the product?
It only allowed one email to transfer emails from. Some links they sent me would not work so would require more work from me to try and get the right link.
What problems is the product solving and how is that benefiting you?
Having all emails in one place was great because then we could go one by one in order that email came in.
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