Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk
What do you like best about the product?
I like that I can choose which columns I wants to see in the ticket table view.
I love the Dispatch'r i admin
I love the Dispatch'r i admin
What do you dislike about the product?
I think its very annoying that I am not able to search specific fields or even filter the results of searching customers
In different places everything you wrote disappear if you mark the text or use Ctrl+A. I.e. If you create a new ticket via the + in the customer view
In different places everything you wrote disappear if you mark the text or use Ctrl+A. I.e. If you create a new ticket via the + in the customer view
What problems is the product solving and how is that benefiting you?
We used to use Zendesk and I haven't found any benefits by using Freshdesk
Simply Awesome
What do you like best about the product?
Ease of options available in freshdesk for agent to facilitate requester.
What do you dislike about the product?
Unavailability of whatsapp integration. Facebook integration is also limited.
What problems is the product solving and how is that benefiting you?
We are achieving One call resolution by implementation of Freshdesk.
Freshdesk support team
What do you like best about the product?
I like the assistance of the team. Whenever I had a problem, they did the best to help my team and me.
What do you dislike about the product?
I wouldn't say I like visual effects, I think you guys should work on the platform's design.
What problems is the product solving and how is that benefiting you?
My team contacts customer's from around the world. Freshdesk helps us to be online via ticket/ chat/ phone. Our customer service is based on the Freshdesk support.
nice and friendly interface, easy to use
What do you like best about the product?
fast to get used to, solutions section,
What do you dislike about the product?
can't add an agent on a break, affects the SLA
What problems is the product solving and how is that benefiting you?
IT support handing requests.
Benefits - decreased cost
Benefits - decreased cost
Excellent service
What do you like best about the product?
The prompt response to my query. I received help almost immediately after I submit my query.
What do you dislike about the product?
None that I know of. Everything seems so smooth sailing I cannot find any fault with it.
What problems is the product solving and how is that benefiting you?
It's so easy, with just a click, my issue is solved with the right advice from the support staff almost immediately.
Recommendations to others considering the product:
Brilliant and easy to use
Really needed help and the support team swooped in with smiles, positivity and solutions
What do you like best about the product?
I could honestly hear the smile on their faces as they walked me step through step of the problems I was having setting up. It’s so rare to talk to a support team who loves to help people so much! They were so positive and awesome :) Thank you again!
What do you dislike about the product?
There is nothing that I disliked! I actually enjoyed my experience with Freshdesk customer support!
What problems is the product solving and how is that benefiting you?
We needed a larger customer relationship presence as well as an organizational system for our customer accounts.
Easy to Use
What do you like best about the product?
The solution is powerful and almost never has issues. I like the new Mint interface
What do you dislike about the product?
We really would like an on-premise version so we could keep our customer information in house and not in a cloud solution. Is this possible?
What problems is the product solving and how is that benefiting you?
We use this to monitor our help desk and provide internal customer service.
Fresh Desk Review from a daily user
What do you like best about the product?
I like that we can configure it to meet our ever changing needs.
What do you dislike about the product?
That the management can make changes and we don't have to be informed.
What problems is the product solving and how is that benefiting you?
We use it to monitor all of our clients questions and issues. It keeps all of the issues sort-able by client /contact or level of impact. I give our client the chance to rate us as well with little surveys.
Recommendations to others considering the product:
Take the time to test all the features. There is a lot to use and learn.
Freshdesk saves us so much time
What do you like best about the product?
Freshdesk has changed the way we provide customer service
What do you dislike about the product?
Still trying to figure everything out but there is nothing I dislike so far!
What problems is the product solving and how is that benefiting you?
We have a team of account managers. This keeps us all organized so we aren’t doing duplicative work
I am an experienced Customer Service Agent. Some Good some not so Good
What do you like best about the product?
The interface is good. I like the ease and flow of the software
What do you dislike about the product?
I dislike the fact that it doesn't integrate with Fresh Chat. This causes a number of issues. I also wish I could structure the Groups a bit better. Having trouble with the social chat as well
What problems is the product solving and how is that benefiting you?
We offer software support to multiple properties.
Recommendations to others considering the product:
Make sure to understand the issues around Freshdesk Chat and Fresh Chat.
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