Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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It was excellent experience.
What do you like best about the product?
I will like to mention few features that help my support team to get better and swift in their responses are Scenario Automation and Dispatcher Rules.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
What do you dislike about the product?
Currently, I didn't find anything that I dislike regarding Freshdesk.
What problems is the product solving and how is that benefiting you?
Yes, of course. As mentioned above, we can track the tickets trends effectively and manage the team strength according to these trends.
Automation, drastically improves our response time and meeting our SLA.
Automation, drastically improves our response time and meeting our SLA.
Quick Response
What do you like best about the product?
The quick response and friendly service was organic and fluid and very much appeared a culture of the company
What do you dislike about the product?
Nothing had negative impact as I felt all issues were addressed and more.
What problems is the product solving and how is that benefiting you?
Managing customer issues by assigning and delegating tasks in real time
Recommendations to others considering the product:
It is progressive and dedicated to optimised service
Superb Cx
What do you like best about the product?
The personalized customer experience and timely responses
What do you dislike about the product?
Occasional miscommunication and occasional follow-ups
What problems is the product solving and how is that benefiting you?
Productivity and reporting on the productivity
Recommendations to others considering the product:
Try it for yourself and if you think it's not catering for your business needs, contact a representative and you will not be disappointed
MovinMedia <3 Freshdesk
What do you like best about the product?
We like the ease of use the best of all the support desk software we tried.
What do you dislike about the product?
Searching for a catch-phrase or specific ticket (newest on top) could be better
What problems is the product solving and how is that benefiting you?
Day to day IT support for our endusers is handled by Freshdesk, resulting in quicker solving issues, not forgetting questions and giving our clients structured support.
Great program
What do you like best about the product?
Very easy to use to create tickets and help solve customer issues.
What do you dislike about the product?
Design is a bit old and could use some updating.
What problems is the product solving and how is that benefiting you?
IT Problems, organizes issues.
Recommendations to others considering the product:
It’s easy to use.
Great Email Organizer!
What do you like best about the product?
Accountability. Before using Freshdesk we had no way of telling who was working on emails and customer fulfillment was tricky. Now we’re able to make sure we account for all emails, and service each customer.
What do you dislike about the product?
The search feature. I wish we could just type in parts of the name to search instead we are only able to search theough ticket # or reservation #. I often have to retreat to Outlook to do a quick search by name to find certain emails and this can be a hassle.
What problems is the product solving and how is that benefiting you?
This product has helped hold our staff accountable for resolving emails in accordance with different reservations. We’ve been able to divide the workload between shifts easier.
Recommendations to others considering the product:
With the correct settings this is really useful software to organize emails. On duplicates its easier to delete due to the workload time involved. Also auto replies seem trivial.
Inexpensive but Powerful Ticketing Platform
What do you like best about the product?
Inexpensive but Powerful Ticketing Platform
What do you dislike about the product?
I have to manually get some stats since some of the requirements we have can't be found in FD.
What problems is the product solving and how is that benefiting you?
Communicating with customers made easy with email, Live Chat and linked social networking sites.
Recommendations to others considering the product:
Getting all the email and ticket functionality you need does not need to be expensive.
Easy to use and have really good features
What do you like best about the product?
1) UI of the new freshdesk is really user friendly and has a light and fresh look
2) The customizable automation
3) Really responsive support team
2) The customizable automation
3) Really responsive support team
What do you dislike about the product?
Technical team took a lot of time to resolve the issues of Reply Editor on the New Freshdesk and never heard back from the Freshdesk Support team thus don't know if it is working fine or not thus using the Old UI of FD.
What problems is the product solving and how is that benefiting you?
Communication is the key to solve problems. Thus conversing on different tickets, merging and quoting tickets, adding watchers on ticket are some really helpful features which are generally lack in general emails boxes. Thus as we are growing and our customer base is growing, this is the best tool for managing all the conversations with customers.
Recommendations to others considering the product:
Quick and easy to use. Provides multiple ways to raise tickets. Allows you to customize to reflect your brand. Freshdesk is fairly easy to configure and full of useful customizable features and automation that will help manage and save time to assist your customers
Every question has its solution at Freshdesk
What do you like best about the product?
The way the support handles your query. I mostly interact with the team via chat; it's like chatting with your colleagues. The discussion is always friendly, and each time I receive the solution for what I have logged in.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
We are a SaaS-based platform, and it helps us track all the queries and the trends in the issues we are receiving.
Correctly they are the Fastest growing help desk system
What do you like best about the product?
Their product is of top quality and they have a very good support team.
They have a big office in Chennai as well.
They have a big office in Chennai as well.
What do you dislike about the product?
Nothing specific, but performance still has some scope to be improved.
What problems is the product solving and how is that benefiting you?
Its a cloud based customer care service company. Helps in setting up customer service for mid level companies.
My friend's startup is eyeing freshdesk for customer support
My friend's startup is eyeing freshdesk for customer support
Recommendations to others considering the product:
Must use for startups
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