Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use and to manage customer queries at one place.
What do you like best about the product?
Freshdesk is very easy to use and all the options are easy to navigate and it doesnt requires more detailed view to learn using it,
What do you dislike about the product?
Nothing as such. All the options are readily available and are useful
What problems is the product solving and how is that benefiting you?
Its helps to accumulate and show cases at a single place which helps in resolving it efficiently and led to better user experience
Amazing
What do you like best about the product?
I can find all the updates and communication in one place.
What do you dislike about the product?
Everything is good and very much useful.
What problems is the product solving and how is that benefiting you?
Getting all the information and communication done for the queries & complaints.
fast and effiecient
What do you like best about the product?
Freddy AI now tracks reduced response/resolution times and improved CSAT scores,- Agents receive ticket updates across web and mobile platforms, ensuring no ticket goes unnoticed
What do you dislike about the product?
The system’s capabilities for managing inbound calls are considered basic and could be more robust.
Users want more flexibility in generating and scheduling reports based on agents, ticket types, or response times
Limited visibility into subscriptions, invoices, and support history, Some users find the interface too plain and would appreciate more visual customization options to improve user experience.
Users want more flexibility in generating and scheduling reports based on agents, ticket types, or response times
Limited visibility into subscriptions, invoices, and support history, Some users find the interface too plain and would appreciate more visual customization options to improve user experience.
What problems is the product solving and how is that benefiting you?
fast email service, easy communication with customer
Five star experience
What do you like best about the product?
Having easy access to daily, weekly, and monthly reports and databases allows me to track agent performance effectively. This helps me identify and address any agents who are underperforming.
What do you dislike about the product?
The ticketing system needs automation because agents are currently manually reviewing tickets that resemble each other. Automating this process to merge similar tickets would save time.
What problems is the product solving and how is that benefiting you?
Freshdesk captures the inputs added by agents in the ticketing system, which helps us track their daily performance and easily identify any errors made by the agents.
Good
What do you like best about the product?
Excellent and easy to find all the required details
What do you dislike about the product?
There is nothing such that can be disliked.
What problems is the product solving and how is that benefiting you?
Easy to fetch customer details and conversation
Great CRM to use
What do you like best about the product?
One of the best CRM to view and maintain leads and folloup with customers on timely basis. Merge features adds up to the joy of single door customer details access under one single ticket. To do feature helps with timely response to all action needed.
What do you dislike about the product?
Sometimes multiple tickets gets generated which is a bit inconvenience.
What problems is the product solving and how is that benefiting you?
Freshdesk helps in managing the customer details, handle all the mails and communicae with customer on a timely basis. Well organised CRM platform.
Fab Experience of using Freshworks!!
What do you like best about the product?
easy to export data whenever required, customer support is quick!
What do you dislike about the product?
If we paull long term data it takes time
What problems is the product solving and how is that benefiting you?
Freshdesk is a customer support platform designed to address several key challenges businesses face in managing customer service. Here’s a breakdown of the problems it solves and how it can benefit you:
Excellent
What do you like best about the product?
Export Data from freshdesk
Show Activities System
Show Activities System
What do you dislike about the product?
Nothing.
It is very beneficial to me and my team
It is very beneficial to me and my team
What problems is the product solving and how is that benefiting you?
It can give us the data with filtering what we need which is beneficial that we dont rely on any other portal for any kind of data
Freshdesk is One Service
What do you like best about the product?
The feel of the tool is like I know hwere to find what and how to costimise the thing as it greate and make life better...
What do you dislike about the product?
little not happy with Dev support as We have to Depend on the SI partners but great support and service froom Freshworks
What problems is the product solving and how is that benefiting you?
It helps to have a conversatation in tickets let it be any platform like Whatsapp, Facebook, twitter, Portal, email and much more
CRM tool - One tool All soultion
What do you like best about the product?
user friendly and its makes all the our life easy. where it it has many source portals also
What do you dislike about the product?
Nothing much its has the possitive points only
What problems is the product solving and how is that benefiting you?
Working under the Customer service it help use to communicate with the branch and customer and give quality service to the customer
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