Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
The agent helping me with my issues was very helpful.
What do you like best about the product?
I liked that the agent tried everything in her power to help resolve the issue I was having.
What do you dislike about the product?
The issue I was having was not resolved due to admin privileges. I do not currently have.
What problems is the product solving and how is that benefiting you?
I solve mostly tech issues with Freshdesk. I like how I can organize the tickets I receive and the software is easy to use.
Recommendations to others considering the product:
I would recommend using the Mint version of Freshdesk. It is a more clean version and it is just as easy to organize your tickets.
Fresh Desk Ticketing System
What do you like best about the product?
It's very easy to setup and use. Their support is really good and effective. In this competitive market they are providing good service at lesser rate without affecting the quality. Rare!
What do you dislike about the product?
As such I don't have anything in my list which I dislike about freshdesk. I'm quite happy with it.
What problems is the product solving and how is that benefiting you?
We are a software firm dealing with US healthcare so we have put in a request form on our website. Clients have to filling the details about their issues and ticket gets created in freshdesk. It has solve few problems for e,g Tracking of the issue, customer happiness, timely response, everything is documented for others to follow.
Recommendations to others considering the product:
I would definitely recommend freshdesk to my colleagues in other firm for ticketing system.
Great quality and fast support
What do you like best about the product?
Support is great, I used the chat and they respond very fast and give high quality answers to your questions.
What do you dislike about the product?
I've had some technical problems with the platform, like the editor of the portal is very limited, or some apps designed by Freshdesk don't seem to work very well like linked tickets using the tracker.
What problems is the product solving and how is that benefiting you?
IT support and ticket management.
Freshdesk was very accommodating and helpful with our support set-up
What do you like best about the product?
The integration and transition to Freshdesk was simple and straightforward. The product team was very helpful in answering all our questions as we migrated to their platform.
What do you dislike about the product?
I had some trouble with submitting the FAQ articles initially
What problems is the product solving and how is that benefiting you?
Integrating the support platform into the Flyp app. The ticketing systems works much better and is easy to use.
Recommendations to others considering the product:
Great value and support from the FD team
Good support
What do you like best about the product?
The technical support is fast and helpful
What do you dislike about the product?
When i searched in your support webpage i had to create an account appart from the one i had as an agent
What problems is the product solving and how is that benefiting you?
It provides support when someone has a problem, you can do it all in one tool
Top Quality and Speedy Support
What do you like best about the product?
Speed, quality and personal touch spring to mind when I think of Freshdesk
What do you dislike about the product?
we have not been able to implement a specific need for our customers due to product limitations
What problems is the product solving and how is that benefiting you?
Customer Service department
Recommendations to others considering the product:
always improving their product and they care about your individual needs when customising the apps
nice customer support
What do you like best about the product?
i liked customer service of this portal, smooth and fast forward support.
What do you dislike about the product?
every thing is good...but still some feature should be upgrade.
What problems is the product solving and how is that benefiting you?
Customer's complaint
Recommendations to others considering the product:
Yes..Sure!!
Excellent Service
What do you like best about the product?
I liked how quickly the Freshdesk team responded to me.
What do you dislike about the product?
Nothing, it has been great to use freshdesk
What problems is the product solving and how is that benefiting you?
I am a Field Tech for a school district and we use it for administrators, teachers and staff to put in tickets and then we as a technology department resolve those tickets. Helping technology to be easy to use and work for teachers in our priority.
Bugs bugs bugs
What do you like best about the product?
You can create an entire knowledge base that you can create for your clients (articles, how-to guides, support center solutions, etc)
What do you dislike about the product?
There are bugs constantly, and the bugs are not fixed in a timely manner. Their support team is also lacking- not getting back to you or providing updates within any reasonable amount of time. You typically have to email their team several times before landing a response
What problems is the product solving and how is that benefiting you?
The knowledge base is nice for our clients.
Freshdesk makes our workplace more efficient
What do you like best about the product?
Freshdesk has a unique ability to manage all of our support requests on one platform. It makes our team more efficient in being able to assist customers by providing real-time data analysis on our performance.
What do you dislike about the product?
The one downfall is when working with multiple support portals. You have to put in some extra time on the back end to ensure they are set up correctly and that Dispatch'r is accurately assigning product requests to the right teams.
What problems is the product solving and how is that benefiting you?
Support efficiency has improved by being able to see how our team is responding to requests. It also helps with our organization by keeping everything in one place for easy access.
Recommendations to others considering the product:
Don't be afraid to reach out to their support team with any questions - they are extremely helpful!
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