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Like it!
What do you like best about the product?
The possibility to use it for free for an extended period to get used to the interface, in my free time. I like the interface (it seems clear to me), the facebook integration and the possibility to create groups of people and merge tickets. I like to have the app for ipad and iphone.
Their customer support seemed very responsive, and it’s quite a necessary feature for a “customer support application “.
Their customer support seemed very responsive, and it’s quite a necessary feature for a “customer support application “.
What do you dislike about the product?
I did not find anything I might say I dislike.
What problems is the product solving and how is that benefiting you?
Customer help desk
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Quick and efficient responses
What do you like best about the product?
Very fast response and the agents are very kind.
What do you dislike about the product?
We had a bigger problem related to our phone and the solution was win 2-3 weeks and we still don;t know what was the issue... so we don;t trust this service.
What problems is the product solving and how is that benefiting you?
We are still in testing phase
Really practical mailing system
What do you like best about the product?
We can create our own rules parameters, it is really easy to understand. We can also export automatically some reports on special datas
What do you dislike about the product?
Some rules can't be changed because the main system cant be changed, sometimes it can be an issue
We can t re open an archive mail
We can t re open an archive mail
What problems is the product solving and how is that benefiting you?
We can export some datas we need and we could not before
Used for opening tickets
What do you like best about the product?
Easy and simple interface. Invited by my company and I use it about 1-2 per month. It's branded with the company logo and contains a lot of useful information in the knowledge base.
What do you dislike about the product?
I am not aware of all of the features, but I only dislike having to login to a new service for opening tickets. The layout of the knowledge base is difficult to navigate. I would prefer a wikipedia-type layout and easy search function.
What problems is the product solving and how is that benefiting you?
Easy to contact my company and get answers fast. There's a message board and case log for frequently asked questions.
Recommendations to others considering the product:
My company uses this service, and it works very well. I am not sure of the price or difficulty of use.
Fresh and usefull for most business
What do you like best about the product?
Integration with email and automation provide us a way to integrate with our RMM
What do you dislike about the product?
Hours report shuld be more powerfull. Exporting it in csv is broken if hours note contain CR
What problems is the product solving and how is that benefiting you?
Vette Schedule for work. Better Relation with customer.
Robust & Easy to use
What do you like best about the product?
Out of the box it had most of what we needed. That made setup trivial, just a few tweaks. We spent the bulk of our time doing final testing to find any bugs.
What do you dislike about the product?
Tech support does not speak English as a primary language. We've had some confusion due to that.
What problems is the product solving and how is that benefiting you?
We moved to Freshdesk looking for a better IT ticketing system that offered solid analytics to drive decision makeing.
Recommendations to others considering the product:
Push them on pricing a bit, they do negotiate.
Tested fresh desk and was not the best solution for me
What do you like best about the product?
It seemed to be a pretty simple program to use for ticketing usage.
What do you dislike about the product?
I was not able to customize certain things that I knew would help my end users
What problems is the product solving and how is that benefiting you?
Attempting to have a simple ticket management system
ESL teacher
What do you like best about the product?
I like that this helps with direct communication with the parent company. It is an easy way to track conversations about issues or requests.
What do you dislike about the product?
There are many categories and sub categories when writing a ticket. Sometimes it is difficult to find the correct sub category.
What problems is the product solving and how is that benefiting you?
Communication
Useful product and helpfull support
What do you like best about the product?
Ease of use and able to customize to my needs
What do you dislike about the product?
Tickets can not be linked unless you have a special link ticket. Be nice to just link related tickets
What problems is the product solving and how is that benefiting you?
Better time management
Excelent support
What do you like best about the product?
The speed to solve any technical requirement
What do you dislike about the product?
Don't have support in spanish. When I have to require support, only in english is available. It will be perfect if expand the availables languajes for support.
What problems is the product solving and how is that benefiting you?
Sales requirements, internal communication
Recommendations to others considering the product:
Excellent tool for controlling requirements
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