Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,428 reviews
from
External reviews are not included in the AWS star rating for the product.
Acilimsoft.com's Freshdesk Experience
What do you like best about the product?
It works like a charm. We use its free version and this version includes all the features we need.
Customer support is quite responsive.
Customer support is quite responsive.
What do you dislike about the product?
There is really nothing I dislike about FreshDesk.
What problems is the product solving and how is that benefiting you?
We use as our ticketing system. Our customers send thair emails to support@acilimsoft.com and tickets are created on the fly.
Recommendations to others considering the product:
It is a wonderful HelpDesk solution. Works great for us. Never created problems.
A great CRM tool with flexibility to customize the portal
What do you like best about the product?
Flexibility to customize the portal,Look and feel,In-built automation,Ability to track the ticket status as supervisor and Auto ticket assignment
What do you dislike about the product?
Reports are way below the standard. Customizing the report is next to impossible
What problems is the product solving and how is that benefiting you?
Customer experience.
Great helpdesk solution
What do you like best about the product?
Ease of use and automation options. The old interface is pretty slick and easy on the eye.
What do you dislike about the product?
Nothing to hate. The solution meets our needs.
What problems is the product solving and how is that benefiting you?
Our entire organization uses Freshdesk to manage all our customer conversations.
Great tool and support provided
What do you like best about the product?
Support answers my questions in less than 10 minutes. The are really great and always trying to help.
What do you dislike about the product?
The new look is missing some of the features of the old one. If I cannot find something, I have to switch to the old one.
What problems is the product solving and how is that benefiting you?
We are providing support and FreshDesk is a great tool to use for that. It has lots of functionalities, different kinds of reports and many more features we are discovering.
Great support
What do you like best about the product?
always helpful and knowledgeable when assiting with queries
What do you dislike about the product?
i dont dislike anything but i would like to see more in depth reporting
What problems is the product solving and how is that benefiting you?
ticket reporting
Recommendations to others considering the product:
make sure your apps has the ability to integrate with freshdesk
Simple Helpdesk for a Small Business
What do you like best about the product?
So far the follow up support has been excellent. Responses via email were quick and when they were unable to resolve my problem, they initiated a screen share session.
What do you dislike about the product?
There is limited customization compared to other help-desk tools that I have previously used. Depending on the size of your company and complexity of your incidents, will determine whether this product is suitable for you.
What problems is the product solving and how is that benefiting you?
Automating our help desk solution and reducing the number of emails in and out of the company.
Quick Resolution of the complain
What do you like best about the product?
I would like to thank freshdesk support and special thanks to Swami who helped in resolving the complaining with a very short span.
What do you dislike about the product?
Not much to dislike. Infact there are sometimes there used to be small issue in freshdesk, but used to get resolved soon after raising a request.
What problems is the product solving and how is that benefiting you?
Answering to customer's query we are solving problems of customer's. The benefit is the categorization part for which we are able to generate the report.
Recommendations to others considering the product:
Yes i would recommend others to kindly use freshdesk which is very much helpful.
So far, so good
What do you like best about the product?
We've recently started trying Freshdesk to handle requests from our customers and so far the initial setup is very easy and is working fine.
Support has also been very efficient in a couple of questions we had.
Support has also been very efficient in a couple of questions we had.
What do you dislike about the product?
Nothing, so far. It seems to cover all the features we expected.
What problems is the product solving and how is that benefiting you?
Handling requests from our customers.
Freshdesk is a great system
What do you like best about the product?
It very intuitive and easy to use for all of our staff members.
What do you dislike about the product?
There is not much that I dislike about Freshdesk.
What problems is the product solving and how is that benefiting you?
It is helping us to be more efficient and productive in tracking support tickets. It helps staff stay organized and reply to clients effectively.
Features are useful
What do you like best about the product?
Hi,
Have been managing FD as an admin from last few months and have been able to implement few great solutions with the help of features and help of support team.
Have been managing FD as an admin from last few months and have been able to implement few great solutions with the help of features and help of support team.
What do you dislike about the product?
Few technical suggestions: like adding of tags and having it as a mandatory field.
Loading time is high sometimes
Loading time is high sometimes
What problems is the product solving and how is that benefiting you?
It helps in internal coordination in a cross functional environment
showing 3,141 - 3,150