Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
Great Helpdesk and Ticketing System for your Business
What do you like best about the product?
Freshdesk processed 741 helpdesk tickets for us last year, as well as an untold amount of individuals looking at at solutions on the helpdesk to answer their questions 24/7/365. It has dropped the support phone calls we get tremendously.
What do you dislike about the product?
We have not found a reason not to implement Freshdesk.
What problems is the product solving and how is that benefiting you?
Providing after hours technical support via the articles on the helpdesk.
A Great Ticketing Solution
What do you like best about the product?
Easy to use. Very intuitive controls and features. Almost zero learning curve. It just works!
What do you dislike about the product?
Nothing really. It's very responsive and reliable and if something is experiencing a problem or you have a question, support is always there and responds quickly.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy for us to communicate with our customers right within the ticket so all communication and information is centralized for each issue in each ticket
Great ease to make work efficient
What do you like best about the product?
Simplicity of ticketing system.
Automations
Automations
What do you dislike about the product?
Sometime we have to rely on 3rd paty apps t make some automations work. Example selected mandate option on ticket to close them.
What problems is the product solving and how is that benefiting you?
Helps in having a single mode of communication for the entire team and allows to make automations taht help increase efficieny of the organization. With simple changes or template creations, I was able to acheive a reduction f 37% handle time for my teams.
Excellent product for managing and prioritizing high ticket volume intake
What do you like best about the product?
Freshdesk is easy to use yet highly customizable based on the end-user experience you desire. With scenarios and automation rules we are able to tailor a streamlined customer service experience.
What do you dislike about the product?
Nothing important enough to nit pick about it! Notifications could maybe be more visible, but its easy enough as it is!
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our Help Desk ticketing system and knowledge base. It helps us prioritize tasks and projects effectively by routing them to the appropriate teams.
Best task management tool
What do you like best about the product?
Its very user friendly and has good features. We can automate tasks and add canned responses
What do you dislike about the product?
Sometimes there are bugs that cause issues in the application
What problems is the product solving and how is that benefiting you?
There are no issues as of now
Freshdesk Customer support
What do you like best about the product?
Freshdesk is user friendly, cost affective and an excellent tool
What do you dislike about the product?
Can have more omnichannel abilitiles and integretrtions
What problems is the product solving and how is that benefiting you?
It uses all channels and brings support into one unified platform which makes visibilty, replying to tickets easy and provides better customer service
FreshDesk
What do you like best about the product?
We got our daily assignments and is very well organized to send emails and/or create tickets
What do you dislike about the product?
Nothing I think it is great and do not have anything I dislike
What problems is the product solving and how is that benefiting you?
complaints and we get to do our daily assignments and is very well organized
Very User Friendly Product
What do you like best about the product?
Its use full in all the aspects, Could not find a better product than this ever.
What do you dislike about the product?
API Integrations are much more needed for any of the software products.
What problems is the product solving and how is that benefiting you?
making process very simple to communicate with the client.
Great tool for ticket management and asset management
What do you like best about the product?
It's an easy to use ticketing tool with many features and different categories and easily integratable
What do you dislike about the product?
It can progress in the field of project management process
What problems is the product solving and how is that benefiting you?
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
My Freshdesk Review
What do you like best about the product?
Freshdesk offers a unique experience in customer support. While being a user-friendly product, the simplicity and elegance of the screens make you feel excellent while working.
What do you dislike about the product?
Freshdesk is free from complex structures but offers a long way in terms of customization. Those with some knowledge of such products can do everything, but for beginners, there is a path, albeit a short one.
What problems is the product solving and how is that benefiting you?
It helps us a lot in solving our customers' problems. Both our customers share their requests with us very comfortably, and we feel at ease understanding customer requests.
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