Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
The only ticketing system you'll ever need!
What do you like best about the product?
1. Extremely easy to set up, integrate and use.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
What do you dislike about the product?
APIs for integration are missing.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
What problems is the product solving and how is that benefiting you?
Freshdesk allows our Customer Support & Success team to operate efficiently.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Overall Very Positive Experience
What do you like best about the product?
Ease of use.
Customer able to add tickets
Customer able to add tickets
What do you dislike about the product?
I would prefer an app that doesn't charge as much for each user.
What problems is the product solving and how is that benefiting you?
Service call
great relationship with our Customer Success Manager and product persons
What do you like best about the product?
the staff and support agents are helpful and experts at finding the answers to our questions and fixing our issues
What do you dislike about the product?
The ability to add tags and key words to our FAQs to help users search them faster
What problems is the product solving and how is that benefiting you?
The ability to have canned responses and bulk update feature is helpful when we come across a systemwide issue.
Life Saving Email Tool
What do you like best about the product?
I have been working on Freshdesk for the past few years and it's a fantastic tool to handle emails and resolve customer queries. Downloading reports is quick as flash. Kudos to the team
What do you dislike about the product?
I didn't find anything lacking in Freshdesk, It's a user-friendly tool to complete all your office work tasks and learn more. One suggestion where you can add spell check in Freshdesk makes life easier.
What problems is the product solving and how is that benefiting you?
Easy tool to work on emails, see our individual performance and monitor teams' performance. It's been a fantastic tool so for that I have worked on and I love it and also recommend it to my fellow business partners.
Easy to use Interface
What do you like best about the product?
I admit that I have a best user experience on Freshdesk. It is very easy to use, has best interface among ticketing apps I have encountered so far. Developers have done a fantastic job.
What do you dislike about the product?
I do not see any negative points to be honest. But I would like to highlight a situation which can be addressed. Create and Cancel are next to each other which has made me cancel the ticket after filling up the whole information. If they can be moved to right and left bottom far from each other would be awesome.
What problems is the product solving and how is that benefiting you?
It serves as a great ticketing tool and as an email platform as well to serve our customers in a fastest possible and efficient way
Freshdesk is very simple ticketing system but so many fiture that made your company growth
What do you like best about the product?
Seamless and detail in data reporting. So much fun using freshdesk
What do you dislike about the product?
Nothing, freshdesk is already great ticketing system
What problems is the product solving and how is that benefiting you?
Related to manage complaint become very organize and detail in reporting
The best email in my career.
What do you like best about the product?
Hello,
Ease of use is the best. There are enough ready-made responses and the work is efficient. You get criticism for the fact that emails come from unprocessed tickets.
Regards, Sakari
Ease of use is the best. There are enough ready-made responses and the work is efficient. You get criticism for the fact that emails come from unprocessed tickets.
Regards, Sakari
What do you dislike about the product?
The extra reminders about unresolved tickets make me furious. I don't believe you are the only one to blame, but my spam folder is full of those trivial messages.
What problems is the product solving and how is that benefiting you?
Managing emails is damn easy and fun when you have an application like this. Working is enjoyable and efficient when the tools and equipment work. There have been only rare issues.
I honestly recommend Freshdesk for the company
What do you like best about the product?
- speed of operation
- multitude of options
- good support
- additional integrations
- ease of use even for non-technical people
- multitude of options
- good support
- additional integrations
- ease of use even for non-technical people
What do you dislike about the product?
- none, at the moment I haven't had any problems
What problems is the product solving and how is that benefiting you?
Automation of processes. Delegating tasks within the team.
Freshdesk is better option to improve customer support and it is user friendly
What do you like best about the product?
I really like the new integration with Shopify, especially the ability to cancel orders directly from Freshdesk — this saves time and keeps everything in one place
What do you dislike about the product?
It would be great if Freshdesk could pull real‑time email interaction data, like when an email is opened, read, or responded to by the customer, directly inside the ticket view
What problems is the product solving and how is that benefiting you?
Helps in providing resolutions on time with a proper reminders on the tickets
Freshdesk User Review
What do you like best about the product?
* Very organized and has friendly interface
* Easy maintaining
* Easy access from anywhere
* Useful reporting
* Easy maintaining
* Easy access from anywhere
* Useful reporting
What do you dislike about the product?
There is nothing about freshdesk to dislike at the moment
What problems is the product solving and how is that benefiting you?
It helps to review our customers help requests and to provide the period to examine and take action
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