Freshdesk Omni
Freshworks Inc.External reviews
3,501 reviews
from
External reviews are not included in the AWS star rating for the product.
user friendly and best to use
What do you like best about the product?
the freshdesk is a a ticketing tool , it helps to create tickets which have came through calls , user friendly and easy to use , we get proper data from the freshdesk such as , agent perfomance , CSAT and many more
What do you dislike about the product?
we are unable to download the report from the system
What problems is the product solving and how is that benefiting you?
We get proper data analysis from the freshdesk
Good Customer Service software
What do you like best about the product?
Its CRM capabilities & ITSM capabilities are great. Its SaaS nature, ease of implementation, Support availability & ease of Integration are great.
What do you dislike about the product?
Look & Feel of product is ordinary irrespective of its functionalities. Partners are less.
What problems is the product solving and how is that benefiting you?
Customer relationship management right from presales to Postsales support. IT helpdesk is popular among employees for its ease of usage.
Provides Efficient Solutions and Services to Customer’s Queries.
What do you like best about the product?
It helps in providing customer support services and provides better solutions to queries of businesses. Many organizations worldwide prefer freshdesk for managing and increasing customer engagement. It has the support of multiple automated channels for better productivity and efficiency. It builds up pro efficient collaboration between teams by streamlining contacts and conversation between customers. You can set notifications for reminding you about your important tasks or meeting so that you can easily meet up your deadlines.
What do you dislike about the product?
Portal themes need to be updated as it needs more customization functions. Image uploading may be difficult sometimes. It must be integrated with social networking platforms for making communication better. Tools that are provided for making customers list should be more intuitive. It must support various languages as translating these languages wastes a lot of time.
What problems is the product solving and how is that benefiting you?
It manages and track incoming tickets from customers and provides solutions to help them. You can set certain deadlines and set priorities to give the response of customer’s tickets based on their businesses hours and categories of their businesses. Automated replies are embedded in it to give an immediate response to customers when tickets received. You can share or discuss them with your other team members to get more ideas for providing solutions. It also allows you to communicate through whatsapp for immediate responses.
Ticketing tool
What do you like best about the product?
DIY Integration so we can use the tool without any help
What do you dislike about the product?
Support system requires great attention.
What problems is the product solving and how is that benefiting you?
User queries & feedback
Freshdesk review
What do you like best about the product?
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
What do you dislike about the product?
Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name
What problems is the product solving and how is that benefiting you?
It is a good tool for tracking and organizing emails and support issues with a simple user interface and tools to automate many support tasks.
Easy to use and handle tickets
Easy to use and handle tickets
FreshDesk Tool
What do you like best about the product?
Creating tickets also, when we refresh the page the content do not get erased
What do you dislike about the product?
There is nothing much to give a feedback to improve
What problems is the product solving and how is that benefiting you?
Take care of the pending tickets by notifying the users with an email
Freshdesk has a slew of great features useful for anyone seeking a robust helpdesk solution
What do you like best about the product?
Freshdesk makes organising tickets, and keeping track of customer interactions simple and consistent. Since implementing Freshdesk, we have had far less complaints about slow response times and forgotten tickets.
What do you dislike about the product?
Occasionally a feature that comes with a higher payment tier would be super helpful, but for our use case not worth the money just for one or two of those features.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to efficiently manage issues our customers raise, leading to shorter ticket response times on our end, and ultimately solutions for the customers.
Freshdesk is a great customer support tool
What do you like best about the product?
The abilioty to track tickets, change the status depending on updates, share and collaborate with team members.
What do you dislike about the product?
Freshdesk is great, no dislikes about Freshdesk
What problems is the product solving and how is that benefiting you?
The problem we used to have was multiple team members working on the same issues. Freshdesk has streamlined our support system
Worthwhile Ticket Management Software
What do you like best about the product?
Freshdesk has a ton of filters that makes it easy for support and dev teams to resolvce customer issues faster.
The experience with freshdesk has been smooth. The ability to connect multiple tickets to 1 major outage is another advantage.
The experience with freshdesk has been smooth. The ability to connect multiple tickets to 1 major outage is another advantage.
What do you dislike about the product?
The hard thing about freshdesk is it's sometimes painfully slow to load. Had multiple outages from Freshdesk's end that hindered the TAT. Also it's advisable to maintain automations to notify about failures.
What problems is the product solving and how is that benefiting you?
Freshesk provides an all in one tool for customer ticket management and resolution.
WOnderful Platform to use and work on
What do you like best about the product?
The interface and the vivid way of pulling the reports and receiving the repors. Limitation that can be used at various levels and the amount of data the platform could hold
What do you dislike about the product?
Need to have more graphical reports and interactive dashboard
What problems is the product solving and how is that benefiting you?
Can assist my cleints on the same tickets at any point of time and alos pull a previous record
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