Freshdesk Omni
Freshworks Inc.External reviews
3,550 reviews
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External reviews are not included in the AWS star rating for the product.
Couldn't Recommend FreshDesk More
What do you like best about the product?
How user friendly it is and how it integrates so easily with our tech stack. All support tickets (no matter which channel they're submitting from, i.e. social media, in-app support, email, etc.), route directly to my team's Slack channel and couldn't be easier to identify and manage.
What do you dislike about the product?
Nothing, but if I had to knit pick, I guess I'd say I wish some of the web design portal templates were more customizable beyond just colors and fonts. Functionally, however, we have no complaints!
What problems is the product solving and how is that benefiting you?
As a consumer app, user feedback is everything to us. Freshdesk allows our users to easily submit feedback/complaints and, in turn, allows my team to easily reply and communicate with that user. We can then track the status of each feedback ticket and make sure that each ticket has been properly handled or resolved.
It is a very complete beach platform.
What do you like best about the product?
Their broad view and functions at the time of drafting.
What do you dislike about the product?
I haven't described anything I don't like, it's shocking.
What problems is the product solving and how is that benefiting you?
It helps to solve problems and doubts to our clients, in record time, for a later follow-up applying the benefits of this tool.
Good Helpdesk Tool That Needs Better Intergation Between It's Own Freshwork Suite.
What do you like best about the product?
Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
What do you dislike about the product?
Freshdesk is a fantastic customer support platform that offers a seamless user experience personally I don't have any negativity towards this product.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a streamlined ticket management system that helps QA technicians effectively handle customer support issues.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
Knowledge Base Super Star!
What do you like best about the product?
Fresh desk is incredibly easy to use, intuitive and simple to navigate. When it came to onboarding new team members, the seamless design and easy interface made it a breeze
What do you dislike about the product?
I would like more reporting options, specifically for the knowledge base sessions
What problems is the product solving and how is that benefiting you?
Access to support content and personnel. Chat has made things easier for our customers
Good to use working tools
What do you like best about the product?
It helps me answer the email without any issues.
What do you dislike about the product?
None so far it is working correctly and appropriately.
What problems is the product solving and how is that benefiting you?
It helps us answer all the emails sent by the customers.
Freshdesk
What do you like best about the product?
It is easy to operate, and we can easily track the status of the ticket
What do you dislike about the product?
Sometimes it lags when the multiple user login on the same times and its taking time to load
What problems is the product solving and how is that benefiting you?
we are solving the query regarding the PO and customer complaints regarding their delivery.
Great helpdesk
What do you like best about the product?
Freshdesk is a user friendly platform that allows us to keep all our knowledge and tickets in order.
What do you dislike about the product?
Nothing - all works fine for our requirements
What problems is the product solving and how is that benefiting you?
Hosts training materials and guides for users that save us having to repeat messages - simply send a link
Excellent help desk software for growing businesses
What do you like best about the product?
Comes with a handy mobile app for those who are on the move. As the main product person, support needs help here and there, having mobile access is a big advantage for us
What do you dislike about the product?
Integrations with third party tools like slack could be improved (applies to Freshsales as well)
What problems is the product solving and how is that benefiting you?
Customer support and help desk
One of the best support ticketing tool
What do you like best about the product?
The insights which freshdesk provides for the tickets
What do you dislike about the product?
The analytics dashboard takes time to update the latest data
What problems is the product solving and how is that benefiting you?
Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.
Fresh desk review
What do you like best about the product?
The most helpful thing I found about freshdesk is how their ticketing system makes everything easy to manage and keeps everything on track. very useful
What do you dislike about the product?
The freddy Ai is not available in french and it needs some updates to make it more useful and accurate.
What problems is the product solving and how is that benefiting you?
freshdesk helps solving the customer is facing asap with the resolution due time. it helps to follow and set the time frame needed to resolve the issue.
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