Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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Good Helpdesk Tool That Needs Better Intergation Between It's Own Freshwork Suite.
What do you like best about the product?
Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.
What do you dislike about the product?
Freshdesk is a fantastic customer support platform that offers a seamless user experience personally I don't have any negativity towards this product.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a streamlined ticket management system that helps QA technicians effectively handle customer support issues.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.
Knowledge Base Super Star!
What do you like best about the product?
Fresh desk is incredibly easy to use, intuitive and simple to navigate. When it came to onboarding new team members, the seamless design and easy interface made it a breeze
What do you dislike about the product?
I would like more reporting options, specifically for the knowledge base sessions
What problems is the product solving and how is that benefiting you?
Access to support content and personnel. Chat has made things easier for our customers
Good to use working tools
What do you like best about the product?
It helps me answer the email without any issues.
What do you dislike about the product?
None so far it is working correctly and appropriately.
What problems is the product solving and how is that benefiting you?
It helps us answer all the emails sent by the customers.
Freshdesk
What do you like best about the product?
It is easy to operate, and we can easily track the status of the ticket
What do you dislike about the product?
Sometimes it lags when the multiple user login on the same times and its taking time to load
What problems is the product solving and how is that benefiting you?
we are solving the query regarding the PO and customer complaints regarding their delivery.
Great helpdesk
What do you like best about the product?
Freshdesk is a user friendly platform that allows us to keep all our knowledge and tickets in order.
What do you dislike about the product?
Nothing - all works fine for our requirements
What problems is the product solving and how is that benefiting you?
Hosts training materials and guides for users that save us having to repeat messages - simply send a link
Excellent help desk software for growing businesses
What do you like best about the product?
Comes with a handy mobile app for those who are on the move. As the main product person, support needs help here and there, having mobile access is a big advantage for us
What do you dislike about the product?
Integrations with third party tools like slack could be improved (applies to Freshsales as well)
What problems is the product solving and how is that benefiting you?
Customer support and help desk
One of the best support ticketing tool
What do you like best about the product?
The insights which freshdesk provides for the tickets
What do you dislike about the product?
The analytics dashboard takes time to update the latest data
What problems is the product solving and how is that benefiting you?
Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.
Fresh desk review
What do you like best about the product?
The most helpful thing I found about freshdesk is how their ticketing system makes everything easy to manage and keeps everything on track. very useful
What do you dislike about the product?
The freddy Ai is not available in french and it needs some updates to make it more useful and accurate.
What problems is the product solving and how is that benefiting you?
freshdesk helps solving the customer is facing asap with the resolution due time. it helps to follow and set the time frame needed to resolve the issue.
Comprehensive Ticketing and Client Communication System
What do you like best about the product?
I utilize the canned templating features often to provide quick responses to clients. I really appreciate the ability to share links to solutions easily while responding. The platform is intuitive and organized.
What do you dislike about the product?
As a non-admin user, you are limited to very basic platform usage. It would be nice to have the ability to customize your own dashboards as a basic level user.
What problems is the product solving and how is that benefiting you?
FreshDesk allows me to remain in communication with clients, leave internal notes, easily and quickly share resources and solutions, and stay organized while supporting client needs.
Simple to get set up and easy to use
What do you like best about the product?
I first started using the free version at a previous job. Then when I moved to my current company they were using Spiceworks which was clearly not working for us. We moved to the paid plan of Freshdesk and it's increased our productivity massively and has helped us give a more professional look to the end users.
What do you dislike about the product?
It's back-end configuration is somewhat lacking compared to other options and sometimes can feel restricting. However, this allows for an extremely streamlined setup that just works so isn't a huge issue.
What problems is the product solving and how is that benefiting you?
Before moving to Freshdesk we used Spiceworks which was extremely clunky and hard to use. Since moving to Freshdesk the entire team is a lot more productive. We also love the arcade feature.
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