Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk - Coopercompany
What do you like best about the product?
Ease of use and value of licensing.
What do you dislike about the product?
International Support (technical support with a team in Brazil would help a lot).
What problems is the product solving and how is that benefiting you?
Customer Service.
Content specialist in fintech and had experience in customer service
What do you like best about the product?
Simple, easy, helpful, have many options
What do you dislike about the product?
Sometimes the reports takes too long to download
What problems is the product solving and how is that benefiting you?
Solving extracting data and analys it and contact with user easy
Easy to use
What do you like best about the product?
Freshdesk is beginner and user-friendly, and it has great customization available depending on the plan you are in. Pretty much easy to navigate. The built-in Analytics is quite helpful for reporting and understanding trends. There are also free apps that can be installed within Freshdesk.
What do you dislike about the product?
Integrated Twilio SMS window and font size is too small, making it challenging and prone to error when typing.
What problems is the product solving and how is that benefiting you?
Customer service / communication management -- Freshdesk makes it easy to communicate to customers via multiple channels - email, call, SMS, chat. The flexibility it offers in terms of customization has been helpful specially in Analytics.
SD
What do you like best about the product?
Easy Integration on the website , saves time
What do you dislike about the product?
Api rate limit is less , should provide unlimited to premium customer
What problems is the product solving and how is that benefiting you?
Prviding plateform for support
Tool is really nice
What do you like best about the product?
The interface is really nice and easy to operate.
What do you dislike about the product?
Reports are less and we need to fetch different reports.
What problems is the product solving and how is that benefiting you?
Customer Interaction.
Good
What do you like best about the product?
More reliable, more features, loved the product
What do you dislike about the product?
NA, I don't have any disadvantage to list right now.
What problems is the product solving and how is that benefiting you?
Time management,data reporting and analysis
Freshdesk is an amazing CRM
What do you like best about the product?
Easy to use and modify.
useful for bulk data
useful for bulk data
What do you dislike about the product?
Lags a lot and it refreshes sometime glitches
What problems is the product solving and how is that benefiting you?
Connecting with the learners to resolve queries
Great ticketing service through freshservice
What do you like best about the product?
Very easy for agents and end users. Simple workflow building.
What do you dislike about the product?
Hard to control in a GMP environment. Hard to lock-down with respect to permissions control.
What problems is the product solving and how is that benefiting you?
Easy to use for end users and easy to build workflows.
Easy Access, Cost Effective
What do you like best about the product?
It can be easily integrated with other applications like Custify, The UI is friendly
What do you dislike about the product?
Few product enhancements are required and bugs in analytics have to be fixed on a priority
What problems is the product solving and how is that benefiting you?
We are able to track the productivty and other key metrics
Great product for customer service
What do you like best about the product?
The interface, for users is neat and user friendly—simple enough for newcomers and seasoned team members to grasp promptly without hassle. Despite its straightforwardness; it doesn't skimp, on functionalities that streamline the process of handling customer support inquiries. The Customer support team is genuinely eager to assist us with our concerns.
One thing that really impresses me is the analytics and reporting options offered by Freshdesk. They provide reports that help us monitor performance across different areas such, as response times, ticket resolution rates customer satisfaction and more.
The setup process was just as easy to handle! Freshdesk provides a user interface that made it a breeze for us to start using it away without requiring much training or assistance.Thanks, to this user feature we experienced downtime and our team could stay productive throughout the transition, to the new system.
We find Freshdesk incredibly beneficial as we seamlessly incorporate it into our operations without any hitches or obstacles at all times It plays a role, in our work process and is indispensable, for overseeing customer inquiries efficiently tracking tickets and maintaining seamless communication through different platforms Be it addressing support requests via email live chat or social media Freshdesk consolidates everything in a single platform simplifying the task of organization and prompt responsiveness
Freshdesks seamless integration process and user friendly interface have made it an essential tool for us to provide top notch customer support on a basis, with ease and efficiency.
One thing that really impresses me is the analytics and reporting options offered by Freshdesk. They provide reports that help us monitor performance across different areas such, as response times, ticket resolution rates customer satisfaction and more.
The setup process was just as easy to handle! Freshdesk provides a user interface that made it a breeze for us to start using it away without requiring much training or assistance.Thanks, to this user feature we experienced downtime and our team could stay productive throughout the transition, to the new system.
We find Freshdesk incredibly beneficial as we seamlessly incorporate it into our operations without any hitches or obstacles at all times It plays a role, in our work process and is indispensable, for overseeing customer inquiries efficiently tracking tickets and maintaining seamless communication through different platforms Be it addressing support requests via email live chat or social media Freshdesk consolidates everything in a single platform simplifying the task of organization and prompt responsiveness
Freshdesks seamless integration process and user friendly interface have made it an essential tool for us to provide top notch customer support on a basis, with ease and efficiency.
What do you dislike about the product?
Platform can regularly be on the slower side, particularly when dealing with high ticket or multiple number of workflows. This can caused a reduction in the general efficiency of the support process at some times.
There is also a place where it could be improved, for example, the settings depth of some aspects, for example, ticket fields.
However, the Freshdesk integration is rich, and some of its larger components might need additional setup or tech skills, which may be inconvenient for the teams without specific IT assistance or you have to pay additional fees for integration.
There is also a place where it could be improved, for example, the settings depth of some aspects, for example, ticket fields.
However, the Freshdesk integration is rich, and some of its larger components might need additional setup or tech skills, which may be inconvenient for the teams without specific IT assistance or you have to pay additional fees for integration.
What problems is the product solving and how is that benefiting you?
We have also been using Freshdesk to monitor and sort a high number of emails well. Email support has been simplified with the help of the platform, so there are no more cases when some emails can be missed, as well as our customers will be able to receive answers immediately.
Also, Freshdesk helped to create surveys quickly: we could regularly receive feedback from our customers. It has been instrumental in addressing their needs and as well as make right adjustments and changes to our service delivery systems.
It has also been the case that Freshdesk offers strong analytics that have also I found to have made a vast difference. This allowed us to monitor performance and look at patterns through metrics which we were granted the ability to track and visualize. It also means that we can really see what is going within our support operations and make a more proactive and real-time adjustments to our customer support strategies. In general, Freshdesk has increased our productivity in the way we handle customer relations significantly.
Also, Freshdesk helped to create surveys quickly: we could regularly receive feedback from our customers. It has been instrumental in addressing their needs and as well as make right adjustments and changes to our service delivery systems.
It has also been the case that Freshdesk offers strong analytics that have also I found to have made a vast difference. This allowed us to monitor performance and look at patterns through metrics which we were granted the ability to track and visualize. It also means that we can really see what is going within our support operations and make a more proactive and real-time adjustments to our customer support strategies. In general, Freshdesk has increased our productivity in the way we handle customer relations significantly.
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