Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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3,455 reviews
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Has tons of functionalities and it the price is reasonable
What do you like best about the product?
It has all the features we need and offers great APIs. The support team is great and the price is reasonable.
What do you dislike about the product?
Some features are not well integrated between the Freshwork ecosystem
What problems is the product solving and how is that benefiting you?
Is centralizing all the custsomer communications in my company. Its also used as internal tool to coordinate internal tickets.
software engineer
What do you like best about the product?
easyy to integrate and friienndly ui . great experiience
What do you dislike about the product?
frequent downtime and hard to import data from it
What problems is the product solving and how is that benefiting you?
using it to conneect with cusstomer for support
SD
What do you like best about the product?
Easy to integrate and user friendly Ui for support
What do you dislike about the product?
Rate limit of API is low , should be more to get data form it
What problems is the product solving and how is that benefiting you?
Intracting with customer support
Decrease agent workload by about 40%
What do you like best about the product?
Easy to collaborate between the team to help resolve client concerns. Task ownership is also easily monitored and reports about agent performance is readily available in 1 click.
What do you dislike about the product?
All the functionalities that I need to do my tasks are here so I have no complaints.
What problems is the product solving and how is that benefiting you?
Ease of team collaboration to assist our clients. Agent metrics are easily trackable. Issue tracking and reporting is easily done on this platform.
Freshdesk is for the future
What do you like best about the product?
The constant available help and ease of use.
Freddy and his amazing capabilities.
Freddy and his amazing capabilities.
What do you dislike about the product?
For more advanced use cases, you do need some coding knowledge BUT Freshworks is always there to help you
What problems is the product solving and how is that benefiting you?
We are a complicated business and we have built multiple portals for internal use, these required a lot of coding for specific use cases and Freshdesk has helped us get these rules and automations up and running especially when we had some problems.
Freshdesk experience
What do you like best about the product?
Easy to use and compatible to work with different features available for customer support.
What do you dislike about the product?
Nothing as much. More enhancement and features may be in future.
What problems is the product solving and how is that benefiting you?
Taking Care of more number of customers with canned responses and ease of implementation with time bound feature.
Multichannel service platform
What do you like best about the product?
With Freshdesk we can easly manage 2.000 claims per months with olny 8 people
What do you dislike about the product?
Not so easy to create reports, we spent a lot of time to have good informations from metadata
What problems is the product solving and how is that benefiting you?
After sales activities
team lead
What do you like best about the product?
Fast and efficient tool and time saving one and i would highly recommend
What do you dislike about the product?
there no much dislikes about the freshdesk
What problems is the product solving and how is that benefiting you?
it helps to colleate the data at onece were we can see all conversations and it gives multiple option in terms of data analytics
Simplies life
What do you like best about the product?
Easy access to customer enquiries and prior communication
What do you dislike about the product?
Having to prove I'm not a robot so often
What problems is the product solving and how is that benefiting you?
Easy access to all communications and ability to rectify customer complaints
CRM With many functions enable to use
What do you like best about the product?
Easy to mange and enable new capabilities
What do you dislike about the product?
Sometimes the portal not permit to use all resources available.
What problems is the product solving and how is that benefiting you?
Easy solutions to automate flow and interactions with clients.
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