Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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Senior Client Services Technical Support
What do you like best about the product?
Easy to use
Very helpful and can use internal notes as sending emails to clients
Very helpful and can use internal notes as sending emails to clients
What do you dislike about the product?
Reporting was changed Legacy reports were showing results in real time but now there is a delay of half an hour
What problems is the product solving and how is that benefiting you?
Taking care of our clients issues instead of relaying on phone calls
Good
What do you like best about the product?
Its easy to use and wonderful experience while using
What do you dislike about the product?
Notification problem while we get any tickets we dont get notification sometimes
What problems is the product solving and how is that benefiting you?
While we get any ticket as a customer query we use to get the resolution by using fresheesk
The best seamless and effective tool for quick productivity
What do you like best about the product?
It's ability to be linked with other sites like InSight and Fresh Voice with just a press of a button
What do you dislike about the product?
There's absolutely nothing I deslike about i
What problems is the product solving and how is that benefiting you?
Fast and effective, meets our requirements and helps with tracking the teams productivity
I love Freshdesk, just works
What do you like best about the product?
It's a super easy tool to implement and deploy. It connects well with our internal tools like Atlassian.
What do you dislike about the product?
I really dislike the chat function, this could be so much better. I would love to have really strong integration with Intercom which is really innovating.
What problems is the product solving and how is that benefiting you?
It helps us organize the inflow of customer and prospect requests. It saves us time in building targeted response plans and allows us to organize defects.
The best platform for managing company support
What do you like best about the product?
Freshdesk is so easy to use. Canned responses make life so much easier on a daily basis. Managing your daily tasks are a breeze as Freshdesk reminds you what you need to follow up on for the day.
What do you dislike about the product?
I am very happy with Freshdesk and currently do not have any negative remarks.
What problems is the product solving and how is that benefiting you?
It provides a centralised system to manage our incoming emails. It provides a holistic view of what is happening in the company at a given time.
Easy to use and user friendly
What do you like best about the product?
Automations
Groups
FreshChat
Links to emails
Groups
FreshChat
Links to emails
What do you dislike about the product?
FreshChat unable to initiate chats with users first
What problems is the product solving and how is that benefiting you?
Customer and Client query management
FreshDesk is user friendly and helps make time management much smoother
What do you like best about the product?
The ticket tracking and note section make looking up information a snap!
What do you dislike about the product?
There isn't anything I would change with this sytem.
What problems is the product solving and how is that benefiting you?
This system helps keep all communication in one place, and the notes section allows you to put notes concerning phone conversations or messages about an issue. This helps keep everyone on the team on the same page
Freshdesk review
What do you like best about the product?
Freshdesk is an excellent tool and platform to use especially when handling customer-related concerns and enquiries. It is user-friendly and easy to navigate. It is a vital tool for my current task.
What do you dislike about the product?
In my experience using Freshdesk, I can say that none so far.
What problems is the product solving and how is that benefiting you?
Freshdesk solves different problems as it engages to customers directly and promotes collaboration within the organization. It also helps ease the analytics and reports.
Freshdesk Review
What do you like best about the product?
What I like most is the visibility of the customer journey and ticket history. Track how often the customer has been engaged and the service history of service incurred.
What do you dislike about the product?
So far, need to improve the dashboard facing. Recommended to have it visible to all internal users regardless of access status especially on the floating tickets and number of open.
What problems is the product solving and how is that benefiting you?
visibility on the issues and concerns that helps improve the customer service of aftermarket. Also, this Freshdesk help address the concerns of BP on the part material code needed as it is already included on the system features.
Freshdesk Review
What do you like best about the product?
Freshdesk has so many features that are user-friendly and it everything is essential to monitor and answer customer-related concerns like my current task using this platform.
What do you dislike about the product?
None so far with my experience using Freshdesk. Everything is beneficial.
What problems is the product solving and how is that benefiting you?
Freshdesk helps to monitor and resolve customer-related concerns. Its functions and features are vital in a customer service environment. It also helps gauge customer feedback.
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