Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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freshdesk is useful app or system
What do you like best about the product?
the way fresh desk can cope up with millions customer details and other details needed thats why fresdesk is the best and useful and recommendable to other people
What do you dislike about the product?
there's so much to click and there's so much to clicking the need to do and before we finish the task or email that can be done
What problems is the product solving and how is that benefiting you?
it is useful to me and my other co workers
Freshdesk Navigation
What do you like best about the product?
very convenient system for all users/agents for all customer concern/inquiries. furthermore, very helpful with all transactions record in freshdesk once you search through Customer names/Ticket number.
What do you dislike about the product?
No negative comments/feedback about freshdesk as a user
What problems is the product solving and how is that benefiting you?
I can track all records/information about the customer once I give resolutions to the customer. Also, it can provide details I need in all of my tasks/report. Since it has analytic data.
Freshdesk keeping me and our customers Fresh!
What do you like best about the product?
FD is very easy to use, intuitive, smart. Makes it easy for my team to delight our customers!
What do you dislike about the product?
apps that can be integrated in FD is growing but there were some that we want to have soon!
What problems is the product solving and how is that benefiting you?
single platform for all customer inflow, made our team more efficient. increase in productivity, higher CSAT scores
Convenient
What do you like best about the product?
Knowledge Base is the most helpful as a source of information
What do you dislike about the product?
SMS Feature is a good feature but it needs premium?
What problems is the product solving and how is that benefiting you?
Source of Reference Materials
Freshdesk is a convenient system for all users. Furthermore, very friendly system as well.
What do you like best about the product?
You can see the information of customers for reference of the user/Agents. Also, easy to find old transactions once you search the name of customers or Ticket number.
What do you dislike about the product?
For me, I dont have any bad comments about freshdesk. It's perfect to use it for all users.
What problems is the product solving and how is that benefiting you?
All complaints of customer you can see the narrations for all agents for reference of everyone. Furthermore, even you close the ticket once the customer have response the ticket will open again.
Easy and effective helpdesk system
What do you like best about the product?
- Ability to use several channels
- Easy to configure
- Efficient tools for agents
- Friendly UI
- High customization options
- Cost-effective solution
- Mpdern technologies
- Easy to configure
- Efficient tools for agents
- Friendly UI
- High customization options
- Cost-effective solution
- Mpdern technologies
What do you dislike about the product?
Some times one can experience time lag, still the Freshworks team address issues as soon as possible
What problems is the product solving and how is that benefiting you?
- We use it as our internal helpdesk system
- With advanced agent performance tool we reduced time to reply
- One can easily create dashboard and reports - great analytics options
- With advanced agent performance tool we reduced time to reply
- One can easily create dashboard and reports - great analytics options
Best Support Desk for SMB
What do you like best about the product?
Freshdesk is an excellent platform for support ticket management. It is relatively easy to use and robust in its overall feature offerings. It allows for customization of your specific forms and will enable you to tailor the design to your specific product.
There are many integrations and apps that can be used to integrate with your current systems and ability to customize your own widgets for your companies specific needs.
There are many integrations and apps that can be used to integrate with your current systems and ability to customize your own widgets for your companies specific needs.
What do you dislike about the product?
We have been with Freshdesk almost since their beginning years and as my company has grown, we have had more need for advanced features that require upgrading my subscription plan. We sit in some Classic plan that doesn't align with the current day plans and it is tough to see what features we have access to and which ones we do not have available to us.
It is almost impossible to change our Forms to fit our needs not without losing all of our past service history and starting over. If we modify one field the wrong way it will wipe out the history for that field.
Support is 100% overseas and connectivity issues, and language barrier can be problematic if you need live support. Stick to a chat window if possible.
It is almost impossible to change our Forms to fit our needs not without losing all of our past service history and starting over. If we modify one field the wrong way it will wipe out the history for that field.
Support is 100% overseas and connectivity issues, and language barrier can be problematic if you need live support. Stick to a chat window if possible.
What problems is the product solving and how is that benefiting you?
Being able to direct all of our customer questions and repair needs to one central system is critical to effectively managing our help desk operations. We will look to further integrate freshdesk with our systems or adopt other Freshservice products.
Easy to use and configure
What do you like best about the product?
I like that the software is easily configurable.
What do you dislike about the product?
I would like more features without having to have the more expensive package.
What problems is the product solving and how is that benefiting you?
The historical data we can maintain to assist in resolving new cases helps tremendously. The search function allows me to easily and quickly find comparable issues. They have recently added a new feature that will allow us to share internally with our developers that is a HUGE help!
Awesome Customer Support Tool.
What do you like best about the product?
I work with support team. Tickets generation becomes very crucial when tracking client history and agent performance. The toll is very easy to use and explore. Even for new learners. Integrations are also very good.
What do you dislike about the product?
I didn't find any major flaw in the tool. However, sometimes, finding some minimal and hidden settings become very difficult. Navigation takes time. Also, i found the cost to be on the higher side when compared to other support tools.
What problems is the product solving and how is that benefiting you?
Ticket generation, tracking agent performance, ticket distribution amongst teams followed by an escalationb matrix. These are things which have been solved by FD.
Moreover, integration with exotel has ensured that no client complaint is missed by the team.
Moreover, integration with exotel has ensured that no client complaint is missed by the team.
freshwork review
What do you like best about the product?
it is very helpful to connect with customer
What do you dislike about the product?
nothing to dislike it is very good and easy to use
What problems is the product solving and how is that benefiting you?
to connect with all customer
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