Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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3,413 reviews
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Very good service
What do you like best about the product?
It is great when tickets are automatically created and its ease to use and we can clearly get ticket in just one search
What do you dislike about the product?
Sometimes because of lots of tickets we are unable to find the actual tickets
wont be able to find tickets after 90 days
wont be able to find tickets after 90 days
What problems is the product solving and how is that benefiting you?
before we didnt have any track regarding any issue faced by our customers now we have everything maintined in forms of tickets
User friendly and has the required features for a contact center CRM
What do you like best about the product?
Good experience when compared to other tools.
What do you dislike about the product?
Limited dispositions for after call work
What problems is the product solving and how is that benefiting you?
Drafting emails
MIS and analytics
MIS and analytics
Easy to use and to manage customer queries at one place.
What do you like best about the product?
Freshdesk is very easy to use and all the options are easy to navigate and it doesnt requires more detailed view to learn using it,
What do you dislike about the product?
Nothing as such. All the options are readily available and are useful
What problems is the product solving and how is that benefiting you?
Its helps to accumulate and show cases at a single place which helps in resolving it efficiently and led to better user experience
Amazing
What do you like best about the product?
I can find all the updates and communication in one place.
What do you dislike about the product?
Everything is good and very much useful.
What problems is the product solving and how is that benefiting you?
Getting all the information and communication done for the queries & complaints.
Tracking requests made easy
What do you like best about the product?
We were looking for a solution to track reasons for inquiries to our customer service groups around the world. Freshdesk has made that easy and cost effective. Since adopting Fresdesk we have integrated with other systems to make Freshdesk the primary place our team spends their time, every day.
What do you dislike about the product?
We have had a few issues with getting new features up and running, at times, but support has been good to help us work through the difficulties we have experienced.
What problems is the product solving and how is that benefiting you?
Using to track reasons for inquiries from customers.
It was great experience
What do you like best about the product?
It is beneficial and Good also helpful .
What do you dislike about the product?
Nothing about helpdesk we like to work on this
What problems is the product solving and how is that benefiting you?
Artificial intelligence (AI) and chatbot capabilities.
fast and effiecient
What do you like best about the product?
Freddy AI now tracks reduced response/resolution times and improved CSAT scores,- Agents receive ticket updates across web and mobile platforms, ensuring no ticket goes unnoticed
What do you dislike about the product?
The system’s capabilities for managing inbound calls are considered basic and could be more robust.
Users want more flexibility in generating and scheduling reports based on agents, ticket types, or response times
Limited visibility into subscriptions, invoices, and support history, Some users find the interface too plain and would appreciate more visual customization options to improve user experience.
Users want more flexibility in generating and scheduling reports based on agents, ticket types, or response times
Limited visibility into subscriptions, invoices, and support history, Some users find the interface too plain and would appreciate more visual customization options to improve user experience.
What problems is the product solving and how is that benefiting you?
fast email service, easy communication with customer
Five star experience
What do you like best about the product?
Having easy access to daily, weekly, and monthly reports and databases allows me to track agent performance effectively. This helps me identify and address any agents who are underperforming.
What do you dislike about the product?
The ticketing system needs automation because agents are currently manually reviewing tickets that resemble each other. Automating this process to merge similar tickets would save time.
What problems is the product solving and how is that benefiting you?
Freshdesk captures the inputs added by agents in the ticketing system, which helps us track their daily performance and easily identify any errors made by the agents.
Good
What do you like best about the product?
Excellent and easy to find all the required details
What do you dislike about the product?
There is nothing such that can be disliked.
What problems is the product solving and how is that benefiting you?
Easy to fetch customer details and conversation
Fresh Desk Feedback
What do you like best about the product?
How Smooth it is , Multiple tickets can be created here
What do you dislike about the product?
Can not get bulk deleted tickets data , In case needed for investigation
What problems is the product solving and how is that benefiting you?
It is helping us communication customer easily , creating tickets and let us follow up on tickets with cordinating internally
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