Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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Freshdesk experience
What do you like best about the product?
Freshdesk is very fast and helpful system to solve customer problem tickets, You can easily filter your tickets by the filter section and you can provide great customer service to your customers
What do you dislike about the product?
I don't have any downside of fresh desk. It has all the things that I need so maybe you can add a live chat option as improvement. I know it has mailing, but as I mentioned live chat could be great for this system.
What problems is the product solving and how is that benefiting you?
It helps me to manage all customer complaints in one screen and this service is really easy to use because it is really basic system to manage and soul your customer problems
Provides optimal service to our customers!
What do you like best about the product?
Using the same administration panel, we are able to serve our clients across all channels, social networks, phone calls, emails, websites, and SMS messages, ensuring that no request is
neglected. You can monitor SLAs, provide self-help, automate workflows, measure metrics, and control everything related to customer support. Find out the average rate of the number of conversations happening in the company and perform the analysis.
neglected. You can monitor SLAs, provide self-help, automate workflows, measure metrics, and control everything related to customer support. Find out the average rate of the number of conversations happening in the company and perform the analysis.
What do you dislike about the product?
Reporting - We have to spend time manually hacking other reports because the reporting sometimes lacks certain essential capabilities or output and I believe that more updated video tutorials should be added covering each aspect of Freshdesk.
What problems is the product solving and how is that benefiting you?
FreshDesk provides transparency and strong control possibility for our team leaders. Multiple reporting and export options and features such as “Add yourself as a watcher to a ticket” makes sure that you never miss any important information regarding what is going on in your supporting or project team.
Customer Support made simple
What do you like best about the product?
FreshDesk is easy to use and has many great tips and tricks. The online resource library is good, but the Helpchat function and support team are great. it integrates easily with FreshChat and FreshSales so we have a holistic view of client interactions
What do you dislike about the product?
There are so many things you can do with FreshDesk that sometimes we have to think about where to find the specific functionality, but the search bar helps solve that problem
What problems is the product solving and how is that benefiting you?
Our product has lots of functionality, and we want to make it easy for our customers to find information on how to use it. The solutions are easy to put together and publish, and we can update any time we have a new client question to respond to. We can even add screen shots, documents and video links to make it easy for our clients.
best for customer support teams
What do you like best about the product?
-interface
- flexibility the tool offers
- feature set
- flexibility the tool offers
- feature set
What do you dislike about the product?
Pricing can be a bit of a challenge for small companies.
What problems is the product solving and how is that benefiting you?
able to provide top-notch customer support
Great for employees to open tickets
What do you like best about the product?
App makes it easy to track maintenance tickets for our employees
What do you dislike about the product?
Features for 2FA seem a bit overdone, apparently these cannot be turned off
What problems is the product solving and how is that benefiting you?
Making it easy for employees to enter maintenance tickets for repairs on machinery
THE HIGHEST RATED CUSTOMER SUPPORT SOFTWARE
What do you like best about the product?
Freshdesk is an effective way of job management with powerful tools. I like it because it is a cloud-based customer service software that allows businesses of all sizes to provide high-quality customer support and service.
What do you dislike about the product?
Seeing it, I find it difficult, it is simple and easy to use. It helps save time in managing customer service and support in a company or business.
What problems is the product solving and how is that benefiting you?
It allows for the automation of workflows, provides self-service, manages SLAs, and measures metrics to help stay informed about customer support matters.
freshchat is best which am using it
What do you like best about the product?
Freshchat which I'm using it the best one it will resolve all the tickets for partners really happy I'm using this
What do you dislike about the product?
Some time it will make lots of issues which we can't user at that time
What problems is the product solving and how is that benefiting you?
We work for dunzo partner support it will help us for resolve the problem and calls
Best customer support software
What do you like best about the product?
freshdesk most loving future omnichannel support and agent workspace and UI design
What do you dislike about the product?
need more improvements on custom application development and developer docs
What problems is the product solving and how is that benefiting you?
freshdesk admin and chatbot integrations
FreshDesk - Super Happy with the tool
What do you like best about the product?
Freshdesk is the best product for the SAAS organisations where customers come back with issues..this tool helps manages them very well by raising the tickets and getting user feedback. It helps you to monitor your SLAs, and keep track of your open, resolved and pending tickets.
What do you dislike about the product?
Freshdesk is quite an effective tool though it takes a little time to customize it to your requirement.
What problems is the product solving and how is that benefiting you?
Freshdesk Automates the process of Managing Customer interactions .
Awesome
What do you like best about the product?
The integrations and the apis they provide are very awesome, the v2 version of Apis is very useful and has wide range of Apis for all types of data we need to fetch.
What do you dislike about the product?
Nothing as such, it was all awesome. From documentation to tech support everything was great.
What problems is the product solving and how is that benefiting you?
The ticket management, analysis of ticket data and generating reports for various account managers.
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