Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Best customer support software
What do you like best about the product?
freshdesk most loving future omnichannel support and agent workspace and UI design
What do you dislike about the product?
need more improvements on custom application development and developer docs
What problems is the product solving and how is that benefiting you?
freshdesk admin and chatbot integrations
FreshDesk - Super Happy with the tool
What do you like best about the product?
Freshdesk is the best product for the SAAS organisations where customers come back with issues..this tool helps manages them very well by raising the tickets and getting user feedback. It helps you to monitor your SLAs, and keep track of your open, resolved and pending tickets.
What do you dislike about the product?
Freshdesk is quite an effective tool though it takes a little time to customize it to your requirement.
What problems is the product solving and how is that benefiting you?
Freshdesk Automates the process of Managing Customer interactions .
Awesome
What do you like best about the product?
The integrations and the apis they provide are very awesome, the v2 version of Apis is very useful and has wide range of Apis for all types of data we need to fetch.
What do you dislike about the product?
Nothing as such, it was all awesome. From documentation to tech support everything was great.
What problems is the product solving and how is that benefiting you?
The ticket management, analysis of ticket data and generating reports for various account managers.
Excellence In Workflow Optimization
What do you like best about the product?
The User Interface that is currently available allows my team to accurately & effectively address concerns.
What do you dislike about the product?
It is not always possible to integrate FreshDesk with native systems.
What problems is the product solving and how is that benefiting you?
As mentioned earlier, The User Interface that is currently available allows my team to accurately & effectively address concerns.
Freshdesk works great
What do you like best about the product?
Features of it is super easily accessible
What do you dislike about the product?
Something it does not work properly lagging issue
What problems is the product solving and how is that benefiting you?
Freshdesk solves all problems to support customer in a quick way
Since we have Freshdesk we work better
What do you like best about the product?
It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.
What do you dislike about the product?
When many requests come in simultaneously through the different channels, the ticketing system can slow down and make the whole program feel more cumbersome. I would also like the virtual assistant to be easier to configure, I notice that there are certain topics that are not necessary and that you have to fill them in to get the assistant up and running.
What problems is the product solving and how is that benefiting you?
The most complete tool for customer service is undoubtedly this software, because its multichannel capacity allows us to serve our customers from all platforms such as social networks, calls, email, website, sms, from the same control panel, making sure that no request is overlooked. It has a tool that allows us to prioritize requests according to their importance.
Freshdesk Review
What do you like best about the product?
-Easy to use ticketing system
-Record day to day incident and user query
-Can publish knowledge base
-Record day to day incident and user query
-Can publish knowledge base
What do you dislike about the product?
We can add time feature on the application
What problems is the product solving and how is that benefiting you?
Record day to day query, request or incident of clients
Track and record incident/reports
Track and record incident/reports
Freshers can easily understand this software
What do you like best about the product?
Better in sending response to customers it's useful to organization
What do you dislike about the product?
We need to refresh always add note is not working properly
What problems is the product solving and how is that benefiting you?
We can close all tickets in bulk and merge it
The overall experience was very much excellent.
What do you like best about the product?
Easy interface properly designed convenient to resolve tickets and work on same.
What do you dislike about the product?
Some times facing issue while finding tickets as well as facing some issue with dialer some times.
What problems is the product solving and how is that benefiting you?
It is helping to solve the business query and to easily get the work done
Best support desk platform you will use
What do you like best about the product?
When you start with your business, you try to save the most money , freshdesk has helped me with that, you get it for free in start and it does come with all the essentials you will need.
What do you dislike about the product?
Features can be put as add on rather than making ya upgrade to a whole pricing plan.
What problems is the product solving and how is that benefiting you?
For us , it’s solving the main thing of customer support which is what we need.
Recommendations to others considering the product:
Freshdesk is simple to use and very good if used properly.
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