Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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Best help desk
What do you like best about the product?
I can easily keep a record of customer review and their feature suggestions.
What do you dislike about the product?
There is nothing that I didn't like about this help desk
What problems is the product solving and how is that benefiting you?
User can easily submit their query and admin can easily answer their query.
zoho to freshdesk a fresh journey
What do you like best about the product?
the tools and wide reach of offerings, helpful other party integrations. Freshdesk is once of the best CRM in market
What do you dislike about the product?
pricing is a little on the higher side. but the tools and services are unmatchable.
What problems is the product solving and how is that benefiting you?
The tool's multi-functional chat window makes the agent's life easy.
An easy and fast solution for customer management
What do you like best about the product?
This program can gather all the communication channels on the same page like Twitter, facebook and e-mail.
You can see a customer's communication channel and reply accordingly
You can even add macros to reply the client in the fastest way
You can see a customer's communication channel and reply accordingly
You can even add macros to reply the client in the fastest way
What do you dislike about the product?
Sometimes it may ruin the format of your message in Twitter.
Anyway, I could not catch anything buggy during my experience with Freshdesk.
Customer support is very helpful and they always reply your complaints on time
Anyway, I could not catch anything buggy during my experience with Freshdesk.
Customer support is very helpful and they always reply your complaints on time
What problems is the product solving and how is that benefiting you?
You can follow a whole conversation with the client so that you may read the whole conversation from the beginning even if someone else had dealt with that customer previously.
Best CRM Platform.
What do you like best about the product?
The fact we have everything easily distributed by departments and how we have followups set automaticly.
What do you dislike about the product?
That needs to sync better with fresh connect.
What problems is the product solving and how is that benefiting you?
Basically all the Operation of our company.
Functional and User Friendly
What do you like best about the product?
Customizability, when designing the ticking platform, it uses similar functions with other platforms but with more added features.
What do you dislike about the product?
None so far since our team is satisfied with the adaptability of the platform designer
What problems is the product solving and how is that benefiting you?
At first, you need to understand how to create the process map on how the ticket is created and forwarded to the proper resolving team
Recommendations to others considering the product:
none so far
Freshdesk is everything in Customer Support
What do you like best about the product?
It's very easy to use, has almost every option to make life easy and keeps evolving everyday
What do you dislike about the product?
the analysis section is a bit complex for novice
What problems is the product solving and how is that benefiting you?
Customer support and escalation
I have a live experience using this product. Easy to use.
What do you like best about the product?
GUI. Retrieve of report or data. Filtering is nice
What do you dislike about the product?
403 error hit visit pop ups now days while using freshdesk
What problems is the product solving and how is that benefiting you?
I used to solve my tickets and communicate with my clients.
Recommendations to others considering the product:
I strongly recommend this software for those who use tickets
Perfect solution for small business
What do you like best about the product?
Friendly interface
Integration with e-mail
Answer Templates
Integration with e-mail
Answer Templates
What do you dislike about the product?
Spam folder
Template search
Less statistics customisations
Template search
Less statistics customisations
What problems is the product solving and how is that benefiting you?
Fresdesk helps me to support my clients and for daily communication with users.
Recommendations to others considering the product:
You should consider Freshdesk for sure because it helps to setup support desk quickly and respond accurately for customers requests.
Great help desk platform
What do you like best about the product?
Love the ticketing system of freshdesk. One can easily manage the customer queries using this ticketing system. This software helps to manage all our customers data records. Which we are using later for our loyalty programs.
What do you dislike about the product?
Nothing much to dislike about this product. Being working in a small organization, freshdesk was solving most of our problems from customer management to queries. Although the product lacks automation but will be seeking them in future updates
What problems is the product solving and how is that benefiting you?
We were using freshdesk for customers ticketing and social media integration to push our promotions and loyalty programs. We were managing our customer records easily through this product.
Best customer support software for small businesses
What do you like best about the product?
The onboarding experience of freshdesk is really amazing for a layman like me who have no prior experience in setting up customer support softwares, plus they have lot of tutorials for learning.
What do you dislike about the product?
Although their pricing can be more pocket friendly but they can also improve their user experience more which will help layman users like us to navigate through the software better.
What problems is the product solving and how is that benefiting you?
I'm solving customer communication and support services challenges with freshdesk software. I'm also using freshdesk to understand and plan my support resource efficiency.
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