Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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Perfect solution for small business
What do you like best about the product?
Friendly interface
Integration with e-mail
Answer Templates
Integration with e-mail
Answer Templates
What do you dislike about the product?
Spam folder
Template search
Less statistics customisations
Template search
Less statistics customisations
What problems is the product solving and how is that benefiting you?
Fresdesk helps me to support my clients and for daily communication with users.
Recommendations to others considering the product:
You should consider Freshdesk for sure because it helps to setup support desk quickly and respond accurately for customers requests.
Great help desk platform
What do you like best about the product?
Love the ticketing system of freshdesk. One can easily manage the customer queries using this ticketing system. This software helps to manage all our customers data records. Which we are using later for our loyalty programs.
What do you dislike about the product?
Nothing much to dislike about this product. Being working in a small organization, freshdesk was solving most of our problems from customer management to queries. Although the product lacks automation but will be seeking them in future updates
What problems is the product solving and how is that benefiting you?
We were using freshdesk for customers ticketing and social media integration to push our promotions and loyalty programs. We were managing our customer records easily through this product.
Best customer support software for small businesses
What do you like best about the product?
The onboarding experience of freshdesk is really amazing for a layman like me who have no prior experience in setting up customer support softwares, plus they have lot of tutorials for learning.
What do you dislike about the product?
Although their pricing can be more pocket friendly but they can also improve their user experience more which will help layman users like us to navigate through the software better.
What problems is the product solving and how is that benefiting you?
I'm solving customer communication and support services challenges with freshdesk software. I'm also using freshdesk to understand and plan my support resource efficiency.
Its very easy to use!
What do you like best about the product?
I like that when you copy and paste screenshots and images from another document, it just paste the contents as is.
What do you dislike about the product?
There is none that I can think of so far.
What problems is the product solving and how is that benefiting you?
I am in charge of the electronic health records system issues. Its easier to organize priority instead of writing down everything on a notepad.
Intuitive and Flexible Solution to Grow Customer Retention
What do you like best about the product?
There are some of the most advances and useful features like Screensharing, CRM Integration, Chatbot, CSAT, Ticketing Management, SLA, a Day pass for agents, etc. The capability to integrate with Chatbot, Magento, and other marketplace apps is phenomenal. It is a must go!
What do you dislike about the product?
I did not like the mapping management of fields with 3rd party platforms. There are API limitations that create a challenge for data modifications.
What problems is the product solving and how is that benefiting you?
Real-time customer resolution, Access to the knowledge base, Q&A
I love all the reports and analytics
What do you like best about the product?
Adding notes to have trazability
Customizer fields and widgets to gather info that we need to resolved tickets effectively
Communicate with the client thought the platform
All The reports and analytics
Customizer fields and widgets to gather info that we need to resolved tickets effectively
Communicate with the client thought the platform
All The reports and analytics
What do you dislike about the product?
Maybe generate alarm to send to the agents regarded with the tickets unresolved or to the manager when we get a bad or just ok answers from the survey
What problems is the product solving and how is that benefiting you?
Workload
Performance
Client focus
Business decisions
Performance
Client focus
Business decisions
Freshdesk review
What do you like best about the product?
Prompt and speed connectivity never gets lagged or never down perform every feature and all the options are best
What do you dislike about the product?
nothing to be disliked in Freshdesk everything is just great
What problems is the product solving and how is that benefiting you?
forward the request to the concern team to resolved our customers issues
Recommendations to others considering the product:
Easy to use. No hard and fast process easy to contact concern team and tag them in all very user friendly
It is user friendly
What do you like best about the product?
It is user friendly and views can be created easily
What do you dislike about the product?
Unbale to see counting in any view which is required feature
What problems is the product solving and how is that benefiting you?
Customer support and queries. It's easy and user friendly
freshdesk is versatile and easy to use
What do you like best about the product?
The fresh desk allows me to raise tickets quickly, monitor them up to the closure, and refer back using the ticket ID.
What do you dislike about the product?
I like everything about fresh desk because the challenges that generally arise are quickly sorted
What problems is the product solving and how is that benefiting you?
I currently use Freshdesk to raise aftersales tickets source the HR management tool, among other solutions.
Recommendations to others considering the product:
Freshdesk provides a wide range of solutions, including the HR management tools
Easy To Manage Helpdesk + App
What do you like best about the product?
It's fast and has all the features of a help desk ticket that I need. I can customize by adding fields of different types, and the API is easy to use also. It's really fast, upon clicking create ticket my app is dinging that there is a new customer need or response.
What do you dislike about the product?
I wish the app could handle user switching. Many helpdesks use Freshdesk, but I can only use one on my phone as it takes too long to log out and log in again.
What problems is the product solving and how is that benefiting you?
My clients can make requests and report problems easily. I can track the hours that it takes me to work on each ticket and quickly cross-reference other tickets being able to search for keywords or tags.
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