Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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Best ticketing service
What do you like best about the product?
Speed of assigning and responding to tickets.
What do you dislike about the product?
Cannot receive 2 departments the same ticket.
What problems is the product solving and how is that benefiting you?
It request from my users.
WORLD CLASS SAS AND CUSTOMER SERVICE!
What do you like best about the product?
Customer Support............... The FreshDesk customer support team is absolutely world-class. No matter how large you company is, they get right back with you to solve your issues.
What do you dislike about the product?
Sometimes they will do upgrades/rollouts and not communicate it with the users. Occasionally there are issues from this, but again. They fix things quickly and efficiently.
What problems is the product solving and how is that benefiting you?
We use FD for our internal and external ticketing systems. We also solve issues for our customers using their platform. They do a great job with partnering with you to make sure their solution works for your business.
Easy to use and customizable to our needs
What do you like best about the product?
It is easy to use with our team and our customer for tracking and communication
What do you dislike about the product?
I would like the ability to send out a mass email that is Blind CC and have it so if someone replies, it creates an open ticket for that customer only so we can reply individually. This would make the system 100% work for us
What problems is the product solving and how is that benefiting you?
Customer service
Customer issues
Customer feature requests
Tracking the customers tickets
Customer issues
Customer feature requests
Tracking the customers tickets
Recommendations to others considering the product:
sf
Intuitive and Powerful tool!
What do you like best about the product?
Easy and intuitive navigation. I enjoy that it can be customized to cater to your company's needs and user-base. It's a great tool to elevate your email experience!
What do you dislike about the product?
It's difficult to get in touch with support and get your issue resolved. I feel like I've had a few instances where there was a misunderstanding in my inquiry and it required a call with Freshdesk Support.
What problems is the product solving and how is that benefiting you?
We are resolving customer issues, communicating with our customer and gathering insights with the different properties that we've customized in our Freshdesk account!
Recommendations to others considering the product:
Highly recommend using Freshdesk. The ease of use and reporting makes it so you can support your users and make educated decisions for your company!
AWESOME SUPPORT PLATFORM
What do you like best about the product?
Support Hierarchy, extended features. User Friendly.
What do you dislike about the product?
Nothing. Everything is fine and awesome.
What problems is the product solving and how is that benefiting you?
Customer Support Ticketing.
FreshDesk by FreshWorks Support Ticketing Software
What do you like best about the product?
FreshDesk allows the ability to build out specific canned responses that can be assigned to customer-based automated prompts. This feature creates a baseline of automation that will help any business scale. We are delighted with the amount of functionality the software provides and plan to utilize its capabilities to grow our small business. Thanks, FreshDesk!
What do you dislike about the product?
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
What problems is the product solving and how is that benefiting you?
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Recommendations to others considering the product:
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Amazing Software
What do you like best about the product?
The ability to work collaboratively on tickets with other members of the team to allow success!
What do you dislike about the product?
I'm not too sure what there is to dislike to be honest 👀
What problems is the product solving and how is that benefiting you?
We use freshdesk for both internal tickets as well as external customers
Recommendations to others considering the product:
It's great and amazing support too! Even on the free plans!
Freshdesk is actually amazing , it grows with plans
What do you like best about the product?
Freshdesk is most useful that is very easy to setup and very user friendly interface ,easy to integrate widgets and use API integration , the comparison part it has the nicest issue management and client support.
What do you dislike about the product?
The most ridiculous thing is actually the ticket management system that does not work properly , it's actually very difficult to ascertain the actual team member responding to clients which k think is a major setback , the integration can be a limit sometimes.
What problems is the product solving and how is that benefiting you?
It is actually cost effective then Zendesk which is a competetor ,it is actually having very nice UI and simple to use , it has increased the efficiency,
It has a special feature of network monitoring not present in Zendesk so it has helped out organisation.
It has a special feature of network monitoring not present in Zendesk so it has helped out organisation.
Recommendations to others considering the product:
Yes many features are worth it like network monitoring and good user interface , integrates nicely and good optimization.
Customer Care Officer
What do you like best about the product?
I love how simplified Freshdesk is, i work as a customer care and we get assigned tickets daily on which we have to work on. On Freshdesk we can keep track of those tickets and provide a proper resolution
What do you dislike about the product?
There's nothing i dislike About Freshdesk, before Freshdesk I was working on Salesforce and i find Freshdesk much simpler one thingnill suggest is to make it a little bit interactive and color friendly
What problems is the product solving and how is that benefiting you?
Customer Related queries, i work in an edtech company so we solve queries relating to learners course , batch , modules and tech related issue. Easy to keep track on and we can link a cloud app to connect like ozontel
Excellent Software for Customer Service
What do you like best about the product?
Freshdesk has introduced very useful updates recently, including a more intuitive dashboard and faster response features
What do you dislike about the product?
The interface still has room for improvement in terms of customization, and the support response time could be faster
What problems is the product solving and how is that benefiting you?
Providing Customer Service
Managing Customer Database
Managing Customer Database
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