Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Its been an amazing ,friendly, less training to understand the software, great option
What do you like best about the product?
more straightforward concept of the process setup
What do you dislike about the product?
no proper notification on invoices or payments
What problems is the product solving and how is that benefiting you?
easier communication method with customers, benefits of data available
It's been a fantabulous journey so far & going on!
What do you like best about the product?
Building what the users would really need! Adding the features that the users would need is definitely a stand out. The hard work done to understand the user needs are also appreciated. Also, the capabilities provided in terms of various integrations, flexibility etc is great.
What do you dislike about the product?
Nothing significant. May be the price :D
What problems is the product solving and how is that benefiting you?
We have streamlined our e-mail communication channel while ensuring high CSAT & productivity.
User friendly Freshdesk
What do you like best about the product?
Easy to use & customize, great customer support, omni channel with all features
What do you dislike about the product?
No Macros when creating tickets, can improve on reporting
What problems is the product solving and how is that benefiting you?
Good ticketing system, works for multiple brands/products
Recommendations to others considering the product:
Easy to use & customize, great customer support
Best ticketing service
What do you like best about the product?
Speed of assigning and responding to tickets.
What do you dislike about the product?
Cannot receive 2 departments the same ticket.
What problems is the product solving and how is that benefiting you?
It request from my users.
WORLD CLASS SAS AND CUSTOMER SERVICE!
What do you like best about the product?
Customer Support............... The FreshDesk customer support team is absolutely world-class. No matter how large you company is, they get right back with you to solve your issues.
What do you dislike about the product?
Sometimes they will do upgrades/rollouts and not communicate it with the users. Occasionally there are issues from this, but again. They fix things quickly and efficiently.
What problems is the product solving and how is that benefiting you?
We use FD for our internal and external ticketing systems. We also solve issues for our customers using their platform. They do a great job with partnering with you to make sure their solution works for your business.
Easy to use and customizable to our needs
What do you like best about the product?
It is easy to use with our team and our customer for tracking and communication
What do you dislike about the product?
I would like the ability to send out a mass email that is Blind CC and have it so if someone replies, it creates an open ticket for that customer only so we can reply individually. This would make the system 100% work for us
What problems is the product solving and how is that benefiting you?
Customer service
Customer issues
Customer feature requests
Tracking the customers tickets
Customer issues
Customer feature requests
Tracking the customers tickets
Recommendations to others considering the product:
sf
Intuitive and Powerful tool!
What do you like best about the product?
Easy and intuitive navigation. I enjoy that it can be customized to cater to your company's needs and user-base. It's a great tool to elevate your email experience!
What do you dislike about the product?
It's difficult to get in touch with support and get your issue resolved. I feel like I've had a few instances where there was a misunderstanding in my inquiry and it required a call with Freshdesk Support.
What problems is the product solving and how is that benefiting you?
We are resolving customer issues, communicating with our customer and gathering insights with the different properties that we've customized in our Freshdesk account!
Recommendations to others considering the product:
Highly recommend using Freshdesk. The ease of use and reporting makes it so you can support your users and make educated decisions for your company!
AWESOME SUPPORT PLATFORM
What do you like best about the product?
Support Hierarchy, extended features. User Friendly.
What do you dislike about the product?
Nothing. Everything is fine and awesome.
What problems is the product solving and how is that benefiting you?
Customer Support Ticketing.
FreshDesk by FreshWorks Support Ticketing Software
What do you like best about the product?
FreshDesk allows the ability to build out specific canned responses that can be assigned to customer-based automated prompts. This feature creates a baseline of automation that will help any business scale. We are delighted with the amount of functionality the software provides and plan to utilize its capabilities to grow our small business. Thanks, FreshDesk!
What do you dislike about the product?
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
What problems is the product solving and how is that benefiting you?
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Recommendations to others considering the product:
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Amazing Software
What do you like best about the product?
The ability to work collaboratively on tickets with other members of the team to allow success!
What do you dislike about the product?
I'm not too sure what there is to dislike to be honest 👀
What problems is the product solving and how is that benefiting you?
We use freshdesk for both internal tickets as well as external customers
Recommendations to others considering the product:
It's great and amazing support too! Even on the free plans!
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