Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Helpful
What do you like best about the product?
This site has been extremely helpful for the volume of business we use and keeping staff organized.
What do you dislike about the product?
I don't like how it freezes and logs you out randomly
What problems is the product solving and how is that benefiting you?
This site has been extremely helpful for the volume of business we use and keeping staff organized.
Simple and powerful
What do you like best about the product?
Freshdesk is what I like about every service: it’s straightforward, easy to customize and yet simple to learn and use. It’s doesn’t need a complex training or a full team to manage a huge amount of tickets and templates.
What do you dislike about the product?
The introduction of AI is gadget so far and not very useful, let’s see in the future.
What problems is the product solving and how is that benefiting you?
Being able to get informations data from ticket submission and have automated responses by category
Eases of use and user friendly
What do you like best about the product?
I like how Freshdesk provides an easy-to-use interface with powerful automation, making it simple to manage customer inquiries efficiently in one place
What do you dislike about the product?
Sometimes the system can be a bit slow, and a few advanced customization options are limited.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us organize and track customer inquiries in one place, ensuring faster responses and better follow-up. This has improved our team’s efficiency and enhanced customer satisfaction.
Super immature
What do you like best about the product?
I cant say that I like anything about it really
What do you dislike about the product?
API is bad
Reporting is very bad
Dashboarding doesn't work
Ease of use doesn't exist
Customization is very bad
Integrations are the worst I've seen
Reporting is very bad
Dashboarding doesn't work
Ease of use doesn't exist
Customization is very bad
Integrations are the worst I've seen
What problems is the product solving and how is that benefiting you?
They are creating more problems
easy to handle to ticketing tool
What do you like best about the product?
easy to use for a beginner and quick navigation and can be easily used by a laymen
What do you dislike about the product?
fewer features as compare to Jira, like some ai features
What problems is the product solving and how is that benefiting you?
It's helped my organization to manage and document call conversation that we had as a tech support engineer at Queuebuster.
Freshdesk Makes Customer Support Easy and Efficient!!!
What do you like best about the product?
What I like best about Freshdesk is its intuitive and user-friendly interface, which makes managing customer tickets easy and efficient. The platform is quick to implement, so we were up and running with minimal downtime. We use it frequently every day, and its automation features significantly reduce manual work. Plus, the multi-channel support ensures smooth communication across email, chat, phone, and social media. The robust reporting and integration options also provide valuable insights and flexibility to tailor workflows.
What do you dislike about the product?
Strong Support Features, but UI Can Improve
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of scattered customer communications by consolidating all tickets from different channels into one platform. It helps us manage support requests efficiently, avoid missed queries, and respond faster. This improves customer satisfaction and reduces the workload on our support team. Automations and easy ticket prioritization save time, allowing us to focus on resolving issues rather than organizing them.
Easy to handle all the customers queries at a one time fast canned response
What do you like best about the product?
Easy and simple navigation and best option for the UI/UX
What do you dislike about the product?
Intel Assigned sometime it doesn't works
What problems is the product solving and how is that benefiting you?
Customer Support and the. Sharing the file to check on the issue to troubleshoot
One of the simple IT ticket management solution
What do you like best about the product?
Freshdesk allows us to simply create the agents which will respond to the tickets.
The end users has to send out an email to the freshdesk specific email, via which a ticket will be created automatically on freshdesk side.
There are lots of options, filters that you can use, such as ticket category, assigned to, status, priority,etc. so that we can manage the ticket easily.
This ticketing tool can be used on Daily basis for all the ticket / issues management.
The end users has to send out an email to the freshdesk specific email, via which a ticket will be created automatically on freshdesk side.
There are lots of options, filters that you can use, such as ticket category, assigned to, status, priority,etc. so that we can manage the ticket easily.
This ticketing tool can be used on Daily basis for all the ticket / issues management.
What do you dislike about the product?
Nothing that I dislike about freshdesk service.
What problems is the product solving and how is that benefiting you?
Managing tickets got much simpler for us due to this tool, while keeping track of tickets, history etc. details
A great helpdesk which makes support processes flow seamlessly
What do you like best about the product?
I like the power packed features, simple and easy to use interface and length and breadth of the functionalities.
What do you dislike about the product?
I could not find any major points to dislike about Freshdesk barring one or two minor issues which were promptly addressed by their Support team.
What problems is the product solving and how is that benefiting you?
Freshdesk is instrumental in ensuring that no customer queries go unnoticed through the ticket management system and the users have all the information available at one place through the self serve articles.
Very easy to use
What do you like best about the product?
Team management and very easy to use, report mechanism
What do you dislike about the product?
Costly, and doesn’t work on the cost and there customer service is not that quick
What problems is the product solving and how is that benefiting you?
Reports
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