Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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World Class Customer Support Tool
What do you like best about the product?
Am able to easily and quickly manage all customer support avenues in one place.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
What do you dislike about the product?
I have nothing to dislike about the application as it always served me well.
What problems is the product solving and how is that benefiting you?
We needed a uniform support platform where all our customer service agents would serve all clients collaboratively.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
Recommendations to others considering the product:
Freshdesk is a great customer support application that I would highly recommend.
Freshdesk delivers the best of help desk experiences
What do you like best about the product?
Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers and call you directly from chats.
What do you dislike about the product?
The Freshdesk infrastructure seems to be complex enough that controlling the level of collaboration when there are several people working on a single case is a difficult task. It is advisable to delegate attendance calls by employee or department.
What problems is the product solving and how is that benefiting you?
Technical assistance is one of the most important factors to work on to keep customers satisfied once they have purchased our product or service, and Freshdesk serves to deliver the most complete experience possible in terms of quality of communication.
Recommendations to others considering the product:
Freshdesk is recommended before any other online support management software, primarily for the ability to communicate quickly and in an organized manner with customers through any of the attached channels.
Really useful helpdesk system
What do you like best about the product?
Freshdesk is really easy to set up and use. It allows to keep track of all customer's requests and easily manage them. It has a lot of powerful instruments to help streamline the work of the helpdesk team. It also comes with a mobile app.
What do you dislike about the product?
Probably at the beginning some features are not immediately clear but once you get used to it, it becomes easier to utilize. Anyway, this happens with most new softwares.
What problems is the product solving and how is that benefiting you?
We use Freshdesk mainly for customer care, but we noticed that it can be a powerful instrument to keep track of important conversations inside the various departments of our company and also with our suppliers.
Freshdesk is a great choice for creating your support portal
What do you like best about the product?
I really like the fact that I get support ticket notifications on my mobile devices and my watch. It makes me look like a rock star when I respond to a support ticket within a few minutes of receiving the alert.
What do you dislike about the product?
I would like to have the ability to quickly duplicate a support article (clone and article, complete with tags).
What problems is the product solving and how is that benefiting you?
My customers need a knowledge base of articles to draw from to solve problems on their own, and I have built out my article collection to cover most of the issues that our customers will encounter.
Freshdesk
What do you like best about the product?
I like that I am able to send emails to anyone and assign them to the appropriate owner and location
What do you dislike about the product?
I dislike that there is no filter/tag for spam messages.
What problems is the product solving and how is that benefiting you?
We have solved problems that patrons have in a timely fashion.
excellent customer service and problem solving software in a short time.
What do you like best about the product?
serving customers is as fresh as its name.
What do you dislike about the product?
most of the customers are uneducated, people who never studied but surprisingly have money, anyway freshdesk is too deep for that kind of person, it would be better if it was even easier, at least the customer part.
What problems is the product solving and how is that benefiting you?
I have been able to talk to clients who have culture and education in their veins and all thanks to the filters I can set up, this way I don't have to talk to other types of clients, only to the best and most intelligent ones.
Recommendations to others considering the product:
For better performance and problem solving this tool is among the best to do so.
Freshdesk review
What do you like best about the product?
Reporting and ticket management (I like the features). I like the courses about it on Freshworks.
What do you dislike about the product?
I would like to have a course on Freshworks for Reports on Freshdesk
What problems is the product solving and how is that benefiting you?
Distribution of work
Emails management
Records management
Customer emails distribution center
Emails management
Records management
Customer emails distribution center
Recommendations to others considering the product:
This is a great tool for call centers
FreshDesk is one of the best platform that I have ever used.
What do you like best about the product?
The best thing about the freshdesk was it's consistency, whether you are getting bulk of loads on the same platform for the queries. It was the easiest way to response on the multiple tickets instantly.
What do you dislike about the product?
The one thing I dislike about freshdesk was it's UI was not user friendly. Sometimes it's bit difficult to work on it by finding previous solutions. Otherwise it is one of the best platform to start working on it without any trouble.
What problems is the product solving and how is that benefiting you?
We are basically providing resolutions to the customers for the queries that they have raised.For each and every responses customer do have the option to give the feedback for the conversation.
Recommendations to others considering the product:
It is one of the best platforms in order to work on multiple resolutions.
My experience with Freshdesk
What do you like best about the product?
Ease of use, organised, trackable emails, better productivity
What do you dislike about the product?
Not enough customisation options available
What problems is the product solving and how is that benefiting you?
Email support has become easy and Freshdesk ensures not even a single email is missed out. SLAs are easy to meet
One of the best call logging systems I've used
What do you like best about the product?
The mobility and simplicity. I can use it from anywhere and without installing anything.
What do you dislike about the product?
The only thing I don't like is the duplication of notifications on the phone app, when using the web interface
What problems is the product solving and how is that benefiting you?
It does exactly what its meant to do. That is keeping records of customer interactions
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