Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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Amazingly powerful and flexible
What do you like best about the product?
I love the automation you can setup with scenarios.
What do you dislike about the product?
I dislike the inability to remove the flair from the posts
What problems is the product solving and how is that benefiting you?
Going from a solo IT team to a team of 2 I needed a way to manage incoming requests and trailed a few helpdesk systems before I settled with freshdesk, it's just so simple to use and very powerful
Recommendations to others considering the product:
It's the best out there, I tried all the major ones before settling on Freshdesk. Don't hesitate, just get it done!
Great multichannel costumer care solution
What do you like best about the product?
Freshdesk is a great platform that allows to manage different costumer contact channels through just one solution.
Is really intuitive with a nice UI/UX, easy to use for users that maybe are not tech-oriented. Great integrations with the most common platforms on market.
Is really intuitive with a nice UI/UX, easy to use for users that maybe are not tech-oriented. Great integrations with the most common platforms on market.
What do you dislike about the product?
We are still starting to use Freshdesk and is working perfectly so far.
What problems is the product solving and how is that benefiting you?
- Multichannel costumer care (social media and emails).
- Ticket management
- Ticket management
Recommendations to others considering the product:
Innovative multichannel solution
great for managing multiple support requests
What do you like best about the product?
this software helps us maintain multiple client accounts on support packages seamlessly
What do you dislike about the product?
hard to find anything wrong - we have a package that works for us and works for clients
What problems is the product solving and how is that benefiting you?
managing multiple client accounts who need support, really helps us provide a professional service.
Recommendations to others considering the product:
make sure your clients can use email to access support queries.
Great product!
What do you like best about the product?
Ease of use and how easy it is to customize!
What do you dislike about the product?
Nothing really. We use it in a small team and it keeps our company going.
What problems is the product solving and how is that benefiting you?
We moved from free spiceworks accounts to this. We have managed converting multiple sub team account to one helpdesk for different teams. What is nice is the logic based routing and using keywords. It is a game changer.
Recommendations to others considering the product:
We did do many trials of helpdesk portals. It is a good excercise to go through. You have to find the product that is right for you. You may have different criteria than we did.
Hassle free customer support tool
What do you like best about the product?
1. Onboarding was the best one with freshdesk customer support tool and moreover it was breeze to connect our existing mailbox support to the freshdesk without any complex integrations.
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
What do you dislike about the product?
1. complex admin panel to search for the features
2. Need to pay for trello - freshdesk integration
2. Need to pay for trello - freshdesk integration
What problems is the product solving and how is that benefiting you?
customer support and tracking product feature request
Awesome software
What do you like best about the product?
Flexible software allowing response and troubleshooting. Would definitely recommend
What do you dislike about the product?
Nothing I can think of. This software has been a lifesaver.
What problems is the product solving and how is that benefiting you?
Quicker response time and faster que
Recommendations to others considering the product:
Give it a try. Works for my company
Front desk associate
What do you like best about the product?
How it allows you to contact other and still be engaged in the phone with someone.
What do you dislike about the product?
It’s easy to us and not hard to learn when training
What problems is the product solving and how is that benefiting you?
Being able to allow the front end to be looked after without having a person there
Recommendations to others considering the product:
Yes especially if you are a very small company
Great HelpDesk Ticketing System!
What do you like best about the product?
We never had a ticketing system before this one. After reviewing, this one suited us best by combining tickets with asset management. It also lets us have canned responses and solutions to make ticketing faster. Also great for reporting purposes. Great design/look and feel. Portal is easy to use for faculty, staff and students. They also work to try to help you get the best price available!
What do you dislike about the product?
To be honest I do not have anything I dislike about the system. It works like intended.
What problems is the product solving and how is that benefiting you?
I am able to prioritize tickets have everything in one central location. It makes tracking what has hapened with certain users easily!
Recommendations to others considering the product:
Great product, if your looking for a ticketing and asset management system this is the product for you. Easy to use and a nice design.
FreshDesk is getting better
What do you like best about the product?
The product is very easy to setup and easy to use and the support is always available. There are many improvements being deployed and many coming.
What do you dislike about the product?
The industry does not have many people connecting to FreshDesk found myself writing new APIs and codes to connect other applications and to enhance the applications.
What problems is the product solving and how is that benefiting you?
Everyday operations and support.
Recommendations to others considering the product:
Great Product very inexpensive .
Freshdesk, a new perspective of helpdesk.
What do you like best about the product?
-It is centralized in everything related to service channels such as; voice call, email, voice call, chat.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
What do you dislike about the product?
Notices to staff are redundant are sent again and again is usually a little uncomfortable.
What problems is the product solving and how is that benefiting you?
Unquestionably improves the productivity and performance of the helpdesk personnel, which positively affects an optimal level of customer service.
Recommendations to others considering the product:
For your company or organization, it is really positive. It is recommended that they have Freshdesk, they will not regret it.
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