Freshdesk Omni
Freshworks Inc.External reviews
3,542 reviews
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Great product!
What do you like best about the product?
Ease of use and how easy it is to customize!
What do you dislike about the product?
Nothing really. We use it in a small team and it keeps our company going.
What problems is the product solving and how is that benefiting you?
We moved from free spiceworks accounts to this. We have managed converting multiple sub team account to one helpdesk for different teams. What is nice is the logic based routing and using keywords. It is a game changer.
Recommendations to others considering the product:
We did do many trials of helpdesk portals. It is a good excercise to go through. You have to find the product that is right for you. You may have different criteria than we did.
Hassle free customer support tool
What do you like best about the product?
1. Onboarding was the best one with freshdesk customer support tool and moreover it was breeze to connect our existing mailbox support to the freshdesk without any complex integrations.
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
What do you dislike about the product?
1. complex admin panel to search for the features
2. Need to pay for trello - freshdesk integration
2. Need to pay for trello - freshdesk integration
What problems is the product solving and how is that benefiting you?
customer support and tracking product feature request
Awesome software
What do you like best about the product?
Flexible software allowing response and troubleshooting. Would definitely recommend
What do you dislike about the product?
Nothing I can think of. This software has been a lifesaver.
What problems is the product solving and how is that benefiting you?
Quicker response time and faster que
Recommendations to others considering the product:
Give it a try. Works for my company
Front desk associate
What do you like best about the product?
How it allows you to contact other and still be engaged in the phone with someone.
What do you dislike about the product?
It’s easy to us and not hard to learn when training
What problems is the product solving and how is that benefiting you?
Being able to allow the front end to be looked after without having a person there
Recommendations to others considering the product:
Yes especially if you are a very small company
Great HelpDesk Ticketing System!
What do you like best about the product?
We never had a ticketing system before this one. After reviewing, this one suited us best by combining tickets with asset management. It also lets us have canned responses and solutions to make ticketing faster. Also great for reporting purposes. Great design/look and feel. Portal is easy to use for faculty, staff and students. They also work to try to help you get the best price available!
What do you dislike about the product?
To be honest I do not have anything I dislike about the system. It works like intended.
What problems is the product solving and how is that benefiting you?
I am able to prioritize tickets have everything in one central location. It makes tracking what has hapened with certain users easily!
Recommendations to others considering the product:
Great product, if your looking for a ticketing and asset management system this is the product for you. Easy to use and a nice design.
FreshDesk is getting better
What do you like best about the product?
The product is very easy to setup and easy to use and the support is always available. There are many improvements being deployed and many coming.
What do you dislike about the product?
The industry does not have many people connecting to FreshDesk found myself writing new APIs and codes to connect other applications and to enhance the applications.
What problems is the product solving and how is that benefiting you?
Everyday operations and support.
Recommendations to others considering the product:
Great Product very inexpensive .
Freshdesk, a new perspective of helpdesk.
What do you like best about the product?
-It is centralized in everything related to service channels such as; voice call, email, voice call, chat.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
What do you dislike about the product?
Notices to staff are redundant are sent again and again is usually a little uncomfortable.
What problems is the product solving and how is that benefiting you?
Unquestionably improves the productivity and performance of the helpdesk personnel, which positively affects an optimal level of customer service.
Recommendations to others considering the product:
For your company or organization, it is really positive. It is recommended that they have Freshdesk, they will not regret it.
Amazing automation of ticket handling process!
What do you like best about the product?
It has made tjhe ticket handling a breeze. Before this, our organization didn't have any standard ticket and request handling platform in place and that was really a painful process. But ever since we started using freshdesk support for automation of ticket creation and handling process, we have never looked back!
What do you dislike about the product?
I really don't dislike anything here. Just that not all services are available unless u pay and that is pretty much justified for how extensive this tool is, so in all I really like this.
What problems is the product solving and how is that benefiting you?
We have been using this to automate the ticket handling process in our organization via a slack channel and also via calling integration.
Recommendations to others considering the product:
It is an amazing way to get work done on the support side. Your team would love the automation and slack integration.
Omni Channel Tool for the E-Comers Companies
What do you like best about the product?
First thing i would like to highlight is this is the best tool for the e-comers site for the helping of the customer queries in a really soft and professional manner.
What do you dislike about the product?
the thing i wouldn't like this could could be even better in terms of the operations part and make sure that the operating tools may have some options along with the enhancement tool.
What problems is the product solving and how is that benefiting you?
It is impacted a very wast in terms of the professional queries for the most of the E-comers companies around the global.
Recommendations to others considering the product:
I will strongly recommend use the freshdesk software rather than communication in terms of any other hops and all, It will make sure that your professional information is in a proper way & secured
The best platform for customer support.
What do you like best about the product?
Freshdesk is a tool that helps to create and strengthen the company-client relationship with support software, because to achieve success the company must provide and make sure that the customer is satisfied with the services. Therefore, the application of the same gives the entrepreneur and his team greater productivity and efficiency, multi-channel management and increase customer satisfaction. Consequently, you get more profit and more customers. The same can be used for ticketing, chat support, telephone, email and mobile applications, as well as scenario automations. In freshdesk you have everything to delight your customers is easy to use, quick to set up, makes your team happy and involved.
What do you dislike about the product?
Freshdesk is a complete customer support tool, innovative and always up to date, adapting to the needs of the user. For these reasons, there were no negative points to be discussed
What problems is the product solving and how is that benefiting you?
Freshdesk is used for customer support, face-to-face and online service, increasing customer satisfaction and self-service. Bringing as a profit increased productivity, customer satisfaction, engagement in the company and obtaining more customers.
Recommendations to others considering the product:
Freshdesk is complete and meets the requirements giving total customer support, being easy to handle, with the possibility of face-to-face and online service, promote increased customer satisfaction and self-service. Providing greater productivity, customer satisfaction, engagement, increased profitability and obtaining more customers.
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