Freshdesk Omni
Freshworks Inc.External reviews
3,542 reviews
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"Amazing Product."
What do you like best about the product?
It is a brilliant instrument that streamlines the procedure in the control of occurrences, permitting to assemble in a sorted out stage every one of the solicitations produced by the customers as complaints, issues and questions, conveying them among the work group building up lapse dates which quickens the limit of reaction to the customer achieving the proposed objectives, permits the perception of the considerable number of solicitations just as of every status dealing with a similar data, one of the highlights that I like the most is that it gives a business space through its enlistment which permits to customize and give a decent picture in perspective on the customer, it doesn't require downloading, its board is easy to utilize, it is without a doubt an astounding practical stage in the association and effective administration of episode control.
What do you dislike about the product?
Freshdesk works flawless is an incredible apparatus to keep a decent track in the control of occurrences without sitting around idly accomplishing more noteworthy reach and viability, no bad things to say is an extraordinary instrument that streamlines the procedure of client administration.
What problems is the product solving and how is that benefiting you?
It enables convenient reaction to the customer abstaining from sitting idle concentrating on each detail, persistent checking what has permitted the fulfillment of the customer and giving great receptivity at the market level, undoubtedly the control of episodes require incredible consideration. Consumer loyalty is something that legitimately impacts the efficiency of the organization since the disappointed client is the multiplier of the data, Freshdesk permits to accomplish profitability objectives, reacting in less time to every customer, it is an astounding instrument and an incredible partner.
Recommendations to others considering the product:
I recommend this product for all organizations that desire to keep a great record and follow up on occurrences permitting to react to every circumstance rapidly and in flawless request.
Freshdesk Review
What do you like best about the product?
It has a very simple design and it's very easy to use.
What do you dislike about the product?
With Freshdesk Mint, there have been issues when copying/pasting screenshots.
What problems is the product solving and how is that benefiting you?
My company is using Freshdesk to create tickets that address questions, issues, troubleshooting, feature requests, etc.
Recommendations to others considering the product:
Freshdesk is a simple, easy, and organized ticketing system to use.
I Loved It!
What do you like best about the product?
This was the coolest product to use as a beginner. Its organized, creates tickets so that you always have a reference number to fall back on whether it's a phone call, chat, or email. It was a great tool as a customer service rep for an online company I was working dor.
What do you dislike about the product?
Personally, I didn't find any issues with it, but I do know there were some feature it was lacking that my manager wished it had. They were minor, meaning that it didn't come in between us using it or switching to another product.
What problems is the product solving and how is that benefiting you?
Contacting customers, keeping archives of conversations and information, also using information as training tools.
Recommendations to others considering the product:
All the way for Customer service! Especially if you are web based.
Freshdesk review
What do you like best about the product?
Easy tracking of tickets.
Multiple users
Slick modern design
Continuously updating
A lot of additional features
Multiple users
Slick modern design
Continuously updating
A lot of additional features
What do you dislike about the product?
Nothing at all - I am yet to find a fault with this software. It has been a delight for our company. I would recommend to anyone.
What problems is the product solving and how is that benefiting you?
Customer's ticket queries
Email issues
website issues
design issues
Email issues
website issues
design issues
Recommendations to others considering the product:
100% would recommend freshdesk
Freshdesk has made Life Easy
What do you like best about the product?
Freshdesk has helped us tremendously with customer service. All Email services are streamlined now. Saved us a lot of time & customer satisfaction is on a whole new level. I don't remember having a ticket opened for more than a day. It is super fast & cheap. Ease of use is such that even a layman can use it. They keep adding new features from time to time.
What do you dislike about the product?
Not any complaint, but we can do with better statistics & analysis. But overall the existing system is also capable enough to handle our needs
What problems is the product solving and how is that benefiting you?
It has essentially revamped the whole ticketing platform. Emails are much more easily handled than earlier. Apps allow us to expand some functionality & customize features as per need. Ease of use is a major plus because it saves time during actual use. Multi language feature is also helpful from time to time. Biggest plus is they are updating and adding new features from time to time meaning they don't ever get complacent & understand our need.
Recommendations to others considering the product:
Don't think about it just go for it. We had our doubts in the beginning too but the ease of use has really changed our mind. I'd recommend it to everyone.
Ticket system To give better support
What do you like best about the product?
The mobile application very useful, they made a change in the user interface that allows a better use and makes it more productive and attractive for users, admeas works in real time.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
What do you dislike about the product?
Previously their reports and analysis were not very good, but little by little the company has improved to be able to have the information they need and make the work more efficient.
What problems is the product solving and how is that benefiting you?
Work with a client who had this web application and we provide support services to our many clients they can create their tickets from the self-service portal or they can create it also by calling and reporting their case. This benefits the company a lot for the time of attention and good service that is provided.
Thank God, with the tool we have not presented technical difficulties.
Thank God, with the tool we have not presented technical difficulties.
Recommendations to others considering the product:
I think they are on the right track, since by making the tool work in real time, more tickets and solutions are managed. It generates quality reports, in order to validate the performance of your technical collaborators.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
Why Freshdesk is the best help desk?
What do you like best about the product?
Freshdesk is really easy to use. Easy to setup. Have automatic ticket dispatch and you can create tailor workflows to your needs. And the best: offers rich features at a fraction of the cost of it’s competitors.
And for startups or small business they have a free starter plan with an unlimited number of agents for free.
And for startups or small business they have a free starter plan with an unlimited number of agents for free.
What do you dislike about the product?
I think they can improve the way to avoid create a ticket with the knowledge base. Also we expect to have a more intelligent chat bot to attend our customers
What problems is the product solving and how is that benefiting you?
Have a single platform to support our customers by email, phone, chat or social media. And also we have a easy way to open a ticket. They do not need to login to our portal, they just need to send us an email with the problem and the ticket is created automatically.
Recommendations to others considering the product:
Now you need to respond to your customers faster than ever. Now it’s possible to handle requests for help from email, phone, chat and social media with Freshdesk. This is a important differentiator.
ONe of the best
What do you like best about the product?
I have been using Freshdesk for several years now, and even though I need it for just my tickets, it can do so much more. Best feature is it is free up to a point! I can assign tickets to other users from any where, my phone computer what ever!
What do you dislike about the product?
Honestly I can't think of much I dislike about the service, maybe if we had some more features for free version, maybe add a few more users to it instead of the 3 for free version.
What problems is the product solving and how is that benefiting you?
Our company is all over the country, so any and all help desk requests come in via email, it is the best way to keep things running smooth. As tickets come in if I can not fix the issue I can assign a user that can so it has eliminated doubling up on tickets.
Recommendations to others considering the product:
Try it out!
Freshdesk, a wonderful, free help desk solution
What do you like best about the product?
The features you get for this price are unbeatable. For the free tier you get a full functioning help desk solution hosted in the cloud so you don't need to worry about it.
What do you dislike about the product?
You do lose some of the customization options by using the free tier and some of the more advanced options. Paid tiers can be very pricey.
What problems is the product solving and how is that benefiting you?
We have a student-run help desk for Chromebook repairs. This allows us to give them a look at using a real help desk and prepare them for the future, as well as keeping track of units that have had issues.
Recommendations to others considering the product:
Take your time and look at all the features included in the different tiers. Sales is usually willing to let you piece a package together if you only need one or two of the higher features.
Fresh Desk is easy to use and very customizable
What do you like best about the product?
I like Fresk Desk is customizable meaning that they help to customize the look of Fresh service their ticketing service. I enjoy the Features within Fresh Desk such as custom Sceronios, the ability to have Automator to make work flows and such
What do you dislike about the product?
I dislike there is not an easy way to have folks who are on vacation or out for the day to make them not receive tickets is through an workflow rule vs just turning off an agent. But is not that big of a deal just would be nice to have a way to turn off a agent.
What problems is the product solving and how is that benefiting you?
The business problem we are solving with Freshdesk is our ticketing service and how awesome it is to have the ability to tag tickets to add notes to other agents and the ability to make different ques for different purposes and such.
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