Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing automation of ticket handling process!
What do you like best about the product?
It has made tjhe ticket handling a breeze. Before this, our organization didn't have any standard ticket and request handling platform in place and that was really a painful process. But ever since we started using freshdesk support for automation of ticket creation and handling process, we have never looked back!
What do you dislike about the product?
I really don't dislike anything here. Just that not all services are available unless u pay and that is pretty much justified for how extensive this tool is, so in all I really like this.
What problems is the product solving and how is that benefiting you?
We have been using this to automate the ticket handling process in our organization via a slack channel and also via calling integration.
Recommendations to others considering the product:
It is an amazing way to get work done on the support side. Your team would love the automation and slack integration.
Omni Channel Tool for the E-Comers Companies
What do you like best about the product?
First thing i would like to highlight is this is the best tool for the e-comers site for the helping of the customer queries in a really soft and professional manner.
What do you dislike about the product?
the thing i wouldn't like this could could be even better in terms of the operations part and make sure that the operating tools may have some options along with the enhancement tool.
What problems is the product solving and how is that benefiting you?
It is impacted a very wast in terms of the professional queries for the most of the E-comers companies around the global.
Recommendations to others considering the product:
I will strongly recommend use the freshdesk software rather than communication in terms of any other hops and all, It will make sure that your professional information is in a proper way & secured
The best platform for customer support.
What do you like best about the product?
Freshdesk is a tool that helps to create and strengthen the company-client relationship with support software, because to achieve success the company must provide and make sure that the customer is satisfied with the services. Therefore, the application of the same gives the entrepreneur and his team greater productivity and efficiency, multi-channel management and increase customer satisfaction. Consequently, you get more profit and more customers. The same can be used for ticketing, chat support, telephone, email and mobile applications, as well as scenario automations. In freshdesk you have everything to delight your customers is easy to use, quick to set up, makes your team happy and involved.
What do you dislike about the product?
Freshdesk is a complete customer support tool, innovative and always up to date, adapting to the needs of the user. For these reasons, there were no negative points to be discussed
What problems is the product solving and how is that benefiting you?
Freshdesk is used for customer support, face-to-face and online service, increasing customer satisfaction and self-service. Bringing as a profit increased productivity, customer satisfaction, engagement in the company and obtaining more customers.
Recommendations to others considering the product:
Freshdesk is complete and meets the requirements giving total customer support, being easy to handle, with the possibility of face-to-face and online service, promote increased customer satisfaction and self-service. Providing greater productivity, customer satisfaction, engagement, increased profitability and obtaining more customers.
"Amazing Product."
What do you like best about the product?
It is a brilliant instrument that streamlines the procedure in the control of occurrences, permitting to assemble in a sorted out stage every one of the solicitations produced by the customers as complaints, issues and questions, conveying them among the work group building up lapse dates which quickens the limit of reaction to the customer achieving the proposed objectives, permits the perception of the considerable number of solicitations just as of every status dealing with a similar data, one of the highlights that I like the most is that it gives a business space through its enlistment which permits to customize and give a decent picture in perspective on the customer, it doesn't require downloading, its board is easy to utilize, it is without a doubt an astounding practical stage in the association and effective administration of episode control.
What do you dislike about the product?
Freshdesk works flawless is an incredible apparatus to keep a decent track in the control of occurrences without sitting around idly accomplishing more noteworthy reach and viability, no bad things to say is an extraordinary instrument that streamlines the procedure of client administration.
What problems is the product solving and how is that benefiting you?
It enables convenient reaction to the customer abstaining from sitting idle concentrating on each detail, persistent checking what has permitted the fulfillment of the customer and giving great receptivity at the market level, undoubtedly the control of episodes require incredible consideration. Consumer loyalty is something that legitimately impacts the efficiency of the organization since the disappointed client is the multiplier of the data, Freshdesk permits to accomplish profitability objectives, reacting in less time to every customer, it is an astounding instrument and an incredible partner.
Recommendations to others considering the product:
I recommend this product for all organizations that desire to keep a great record and follow up on occurrences permitting to react to every circumstance rapidly and in flawless request.
Freshdesk Review
What do you like best about the product?
It has a very simple design and it's very easy to use.
What do you dislike about the product?
With Freshdesk Mint, there have been issues when copying/pasting screenshots.
What problems is the product solving and how is that benefiting you?
My company is using Freshdesk to create tickets that address questions, issues, troubleshooting, feature requests, etc.
Recommendations to others considering the product:
Freshdesk is a simple, easy, and organized ticketing system to use.
I Loved It!
What do you like best about the product?
This was the coolest product to use as a beginner. Its organized, creates tickets so that you always have a reference number to fall back on whether it's a phone call, chat, or email. It was a great tool as a customer service rep for an online company I was working dor.
What do you dislike about the product?
Personally, I didn't find any issues with it, but I do know there were some feature it was lacking that my manager wished it had. They were minor, meaning that it didn't come in between us using it or switching to another product.
What problems is the product solving and how is that benefiting you?
Contacting customers, keeping archives of conversations and information, also using information as training tools.
Recommendations to others considering the product:
All the way for Customer service! Especially if you are web based.
Freshdesk review
What do you like best about the product?
Easy tracking of tickets.
Multiple users
Slick modern design
Continuously updating
A lot of additional features
Multiple users
Slick modern design
Continuously updating
A lot of additional features
What do you dislike about the product?
Nothing at all - I am yet to find a fault with this software. It has been a delight for our company. I would recommend to anyone.
What problems is the product solving and how is that benefiting you?
Customer's ticket queries
Email issues
website issues
design issues
Email issues
website issues
design issues
Recommendations to others considering the product:
100% would recommend freshdesk
Freshdesk has made Life Easy
What do you like best about the product?
Freshdesk has helped us tremendously with customer service. All Email services are streamlined now. Saved us a lot of time & customer satisfaction is on a whole new level. I don't remember having a ticket opened for more than a day. It is super fast & cheap. Ease of use is such that even a layman can use it. They keep adding new features from time to time.
What do you dislike about the product?
Not any complaint, but we can do with better statistics & analysis. But overall the existing system is also capable enough to handle our needs
What problems is the product solving and how is that benefiting you?
It has essentially revamped the whole ticketing platform. Emails are much more easily handled than earlier. Apps allow us to expand some functionality & customize features as per need. Ease of use is a major plus because it saves time during actual use. Multi language feature is also helpful from time to time. Biggest plus is they are updating and adding new features from time to time meaning they don't ever get complacent & understand our need.
Recommendations to others considering the product:
Don't think about it just go for it. We had our doubts in the beginning too but the ease of use has really changed our mind. I'd recommend it to everyone.
Ticket system To give better support
What do you like best about the product?
The mobile application very useful, they made a change in the user interface that allows a better use and makes it more productive and attractive for users, admeas works in real time.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
What do you dislike about the product?
Previously their reports and analysis were not very good, but little by little the company has improved to be able to have the information they need and make the work more efficient.
What problems is the product solving and how is that benefiting you?
Work with a client who had this web application and we provide support services to our many clients they can create their tickets from the self-service portal or they can create it also by calling and reporting their case. This benefits the company a lot for the time of attention and good service that is provided.
Thank God, with the tool we have not presented technical difficulties.
Thank God, with the tool we have not presented technical difficulties.
Recommendations to others considering the product:
I think they are on the right track, since by making the tool work in real time, more tickets and solutions are managed. It generates quality reports, in order to validate the performance of your technical collaborators.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
Why Freshdesk is the best help desk?
What do you like best about the product?
Freshdesk is really easy to use. Easy to setup. Have automatic ticket dispatch and you can create tailor workflows to your needs. And the best: offers rich features at a fraction of the cost of it’s competitors.
And for startups or small business they have a free starter plan with an unlimited number of agents for free.
And for startups or small business they have a free starter plan with an unlimited number of agents for free.
What do you dislike about the product?
I think they can improve the way to avoid create a ticket with the knowledge base. Also we expect to have a more intelligent chat bot to attend our customers
What problems is the product solving and how is that benefiting you?
Have a single platform to support our customers by email, phone, chat or social media. And also we have a easy way to open a ticket. They do not need to login to our portal, they just need to send us an email with the problem and the ticket is created automatically.
Recommendations to others considering the product:
Now you need to respond to your customers faster than ever. Now it’s possible to handle requests for help from email, phone, chat and social media with Freshdesk. This is a important differentiator.
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