Freshdesk Omni
Freshworks Inc.External reviews
3,542 reviews
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One of the best free tech support desk
What do you like best about the product?
I like that it is free and you have a lot of features for it as a free it help desk and it is great to use
What do you dislike about the product?
Can’t really say what I don’t like it’s a great product and service and I which there was a couple of more features but for free this is a fantastic service I’m very happy with this
What problems is the product solving and how is that benefiting you?
Help desk for tech support
Software installs
3D printing que
Software installs
3D printing que
A great support ticketing system
What do you like best about the product?
I like how easy it is to use and how it doesnt blast a million emails to my customers.
What do you dislike about the product?
One thing i dont like is that tickets are automatically reopened when a customer responds with thank you. It kind of interupts the flow of work and can create confusion.
What problems is the product solving and how is that benefiting you?
We are solving and addressiving desktop support with freshdesk. We have had many benefits and out workflow is a lot cleaner
Recommendations to others considering the product:
Make sure to explore all the options when setting everything up. It can be overwhelming at first.
Issues reporting tool
What do you like best about the product?
This tool is very easy and simple to raise and track issues or problems faced while doing multiple tasks.
We can close the issues very faster by using this tool.
We can close the issues very faster by using this tool.
What do you dislike about the product?
I didn't found any discrepancies while using this tool.
What problems is the product solving and how is that benefiting you?
This tool has been used in my project work to resolve issues.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Recommendations to others considering the product:
I would recommend to use this tool very frequently as this provides us a easiest way to resolve, raise and track issues.
Elegant Support
What do you like best about the product?
The simplicity to setup and engage with your clients quickly. It works great for small teams and as the teams grow.
What do you dislike about the product?
Nothing really, we have been pretty happy. The integration with freshsales is getting better.
What problems is the product solving and how is that benefiting you?
Communicating with customers in teal time from within our applications to help them “self serve” or work with our agents directly.
Tool to track issues
What do you like best about the product?
This tool has been used in my organization and it is a very great tool to track issues or problems faced during several tasks.
Issues can be raised, tracked and resolved with the help of this tool.
Issues can be raised, tracked and resolved with the help of this tool.
What do you dislike about the product?
I have used this tool and found that there is no issues observed in this tool.
What problems is the product solving and how is that benefiting you?
I have used this tool in my project work and it is a very simple and easy tool to raise and resolve issues. Issue can be tracked easily and unique id is created for each issue which makes it faster.
Recommendations to others considering the product:
I would recommend to use this tool very frequently to track, raise and resolve issues.
Freshdesk has made customer service calls so much easier!
What do you like best about the product?
I love the ease of customers and our company being able to access and utilize the program.
What do you dislike about the product?
We have yet to find something that we dislike about the program.
What problems is the product solving and how is that benefiting you?
We use to have a problem with updating tasks efficiently and in a timely manner. Freshdesk keeps us up to date and on track with their task management system.
Recommendations to others considering the product:
Definitely give it a try. It is a great program and will ease so many frustrations.
Freshdesk is a great tool
What do you like best about the product?
It is very easy to navigate and allows you to see all the tickets a user has put in previously. It has a mobile app available to assist in working tickets. It makes it easy to assign and track ticket progress.
What do you dislike about the product?
The app doesn't show the inventory tag field.
What problems is the product solving and how is that benefiting you?
My school district uses Freshdesk for all maintenance, facility and technology issues. It allows the end-user to track the progress of their request.
Recommendations to others considering the product:
Definitely go with Freshdesk,
Issue tracker
What do you like best about the product?
This software is very easy to use and it's reliable. This tool has been used to raise and track issues.
What do you dislike about the product?
I have used this tool very frequently and I have found that there is no issues.
What problems is the product solving and how is that benefiting you?
This tool has been used for project work and it is very simple to use from user perspective. Issue can be raised and tracked with the help of this tool.
Recommendations to others considering the product:
I would recommend to use this tool to track and raise issues so that issues can be closed easily.
Tool for tracking issues
What do you like best about the product?
This tool is very easy and simple to raise and track issues. It is the easiest way to solve problems in minimum time.
What do you dislike about the product?
I have used this tool and found that there is nothing to be dislike.
What problems is the product solving and how is that benefiting you?
I have used this tool in my project work and it is the best tool to track and raise issues very faster.
Recommendations to others considering the product:
I would recommend to use this tool as it provides the easiest way to track and raise issues. The issues resolved in very minimal time.
Help desk tool to track issues
What do you like best about the product?
I have used this tool in my organization and it is a very nice tool to raise and track issues and issues are resolved very faster.
What do you dislike about the product?
I have used this tool and I think there is nothing to be dislike.
What problems is the product solving and how is that benefiting you?
I have used this tool in my project work and it is very simple and easy to raise and track issues. It also save our time by automating the repetitive work.
Recommendations to others considering the product:
I would recommend to use this tool as it provides us a very easiest way to track, raise and resolve issues.
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