Freshdesk Omni
Freshworks Inc.External reviews
3,542 reviews
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Freshdesk is always best at CRM
What do you like best about the product?
All CRM possibilities have been deployed.
Easy to handle tickets
Best CRM on Mobile its so easy
Automation is pretty decent
Feedback is responses are superb
Easy to handle tickets
Best CRM on Mobile its so easy
Automation is pretty decent
Feedback is responses are superb
What do you dislike about the product?
Pro features is costly apart from that its decent good product.
What problems is the product solving and how is that benefiting you?
Tickets handling which is raised by end users
Automation & flows is best
Automation & flows is best
Recommendations to others considering the product:
Its as easy as all basic issues of CRM can be handled by in House IT Team.
Great product, easy to use
What do you like best about the product?
We like FreshDesk because it is easy to customize and use. The help is free and great as well!
What do you dislike about the product?
Wish there was a yearly plan instead of per month
What problems is the product solving and how is that benefiting you?
Solving all of our customers needs.
Freshdesk Review
What do you like best about the product?
I like best the report system. From Helpdesk Analysis, Productivity Reports, and Customer Happiness or the Satisfaction Survey. They have great customer support, both chat and email. It is flexible. Has multiple products portal. Very easy to configure and set up. All-in-one Support Platform.
What do you dislike about the product?
Nothing much, but I would as well mention the ticket summary. As we don't have many overdue tickets or must I say, nothing at all. So I'm thinking it looks unnecessary that there is an Overdue Summary. Unresolved and On Hold are the same, can leave one for them as well.
What problems is the product solving and how is that benefiting you?
Customer issues, inquiries, call back services, live chat and ticketing. Having a support platform is a very great way to manage inquiries when you have more than a hundred clients.
Recommendations to others considering the product:
This platform is a great way of managing customers, whatever your business may be. From Social Platforms, CRM, website and dashboards, you can link and manage them all here.
Awesome customer support software
What do you like best about the product?
Merging tickets so that we don't have to replay on every ticket, The status can be changed directly from the dashboard and that saves plenty amount of time. The agent performance can be calculated very easily.
What do you dislike about the product?
The emails can be deleted but anyone can see the deleted emails through the activity, the chat comes offline even after the chat is off.
What problems is the product solving and how is that benefiting you?
Keeping the customer updated and while doing that I get the Incentive.
Recommendations to others considering the product:
Every CRM teams should use Freshdesk to improve efficiency.
Freshdesk for a better way to do customer service
What do you like best about the product?
Freshdesk allows you to chat, call and email customers all in one platform.
What do you dislike about the product?
I find Freshdesk very helpful and I can't find a thing that would make me dislike any feature
What problems is the product solving and how is that benefiting you?
Freshdesk helped us in creating a customer-centered approach by allowing us to provide better customer support and customer service to the clients.
Recommendations to others considering the product:
You must give it a try specially when you want to improve your customer service qualitty.
Improving Quality and Customer Satisfaction
What do you like best about the product?
It is a very useful tool and every day that passes improves your services and work options for a support service. programmable on a large scale, different accessible prices. The screens of visualization is friendly to the client, and as administrator it is easier to configure the agents.
What do you dislike about the product?
Currently I do not dislike any software, at the beginning it was a bit difficult but as you get to know the program and you are configuring it becomes easier to work
What problems is the product solving and how is that benefiting you?
Customers send their tickets to provide technical services and technical advice, apart from a direct client-provider contact
Recommendations to others considering the product:
recommended, it is software that helps quality and customer service. and more that you can use the social networks that can be integrated into the software.
Freshdesk is superb support platform
What do you like best about the product?
The things i love about freshdesk are as follows:
-Its new updated dashboard view
-chat feature
-Easy reply and personal note writing feature
-Fast in speed
-Today's trend section and todo list on dashboard
-Its new updated dashboard view
-chat feature
-Easy reply and personal note writing feature
-Fast in speed
-Today's trend section and todo list on dashboard
What do you dislike about the product?
On the dashboard there is one tab called "Tickets" so there more option should be given to sort the tickets like last updated, most recent, new, old, closed and open etc.
What problems is the product solving and how is that benefiting you?
We are using freshdesk as a support system for one of our client, we give support for his LMS. We love using this product because this makes ease for us to hear clients query and to know resolve status of the same.
Recommendations to others considering the product:
Yes i would highly recommend this to anyone who need best support product for there use.
helpdesk is fully intergrated
What do you like best about the product?
Tracks the tickets very well and organized.
The experience like user was designed and easy to understand the features very well.
Most of the applications are integrated such as email forwarding social media integration.
Convenient portal for clients and users
The experience like user was designed and easy to understand the features very well.
Most of the applications are integrated such as email forwarding social media integration.
Convenient portal for clients and users
What do you dislike about the product?
some times it gives me log in error or may be bugs issue.
Telephony integration is to be needed in future.
Need more customization for the reports
Telephony integration is to be needed in future.
Need more customization for the reports
What problems is the product solving and how is that benefiting you?
Clean interface and easy to understand.
It offers all the key features in help desk platform and highly user friendly interface and generated good amount solving IT tickets and cool interface to use.
Customer service is 24/7 with life cycle report of ticket from generation to solve
It offers all the key features in help desk platform and highly user friendly interface and generated good amount solving IT tickets and cool interface to use.
Customer service is 24/7 with life cycle report of ticket from generation to solve
Recommendations to others considering the product:
Yes .
Support 24/7 with global presence
Great price
Navigation of the interface was easy
They will sending the surveys regularly to keep freshdesk happy with our input
Support 24/7 with global presence
Great price
Navigation of the interface was easy
They will sending the surveys regularly to keep freshdesk happy with our input
Meets our needs
What do you like best about the product?
There are plenty of options for automatic ticket management, employee gratifications, SLA
What do you dislike about the product?
Tickets search engine might be improved. It's actually easier to find clients email in Thunderbird then here
What problems is the product solving and how is that benefiting you?
Customer service, FAQ customers inquiries
Recommendations to others considering the product:
We were choosing between ZenDesk and Freshdesk. Before we used JIRA. For us Freshdesk is the right tool for our service desk department
Great tracking
What do you like best about the product?
We like the fact that we can track ticketing the issues as they come up and what our response time is. It’s easy. Client let’s us know what their issues is and we can respond directly. It’s great to use just one login info for everyone to be able to use.
What do you dislike about the product?
It would be nice if it had a built in translator.
What problems is the product solving and how is that benefiting you?
Customer has questions about getting product or information about the product. Also if customer needs to order items for their machine it works great at letting them leave us messages.
Recommendations to others considering the product:
Do it. If you are looking for an all around tracking response software, FreshDesk is the one for you.
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