Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshdesk is a great addition to our team
What do you like best about the product?
It's hard to pin down one feature that I like best. We find that prospective students, students, staff, and faculty all choose to communicate with us over chat when they have a problem. The chats are easily converted into tickets where we are able to keep track of issues that can be resolved quickly as well as ongoing issues. We use Google Analytics with our Freshdesk Knowledgebase and find that people all over the country have found our KB articles helpful. We are going to be implementing the new "bot" feature soon and think our users will find that incredibly useful, like being able to chat anytime day or night!
What do you dislike about the product?
If there is any one thing that I dislike it is that we do not seem to be able to mark knowledgebase articles as non searchable by search engines. We find that people from all over the country find some of our KB articles and subsequently ask us for help with products we are not able to assist them with. It would be nice to be able to keep some articles from being indexed and searchable.
What problems is the product solving and how is that benefiting you?
Some common questions are asked by students by email and with Dispatch'r rules in Freshdesk we are able to send automated responses to those students immediately.
Easiest Product when it comes to Customer service!!
What do you like best about the product?
This tool is very smooth and easy to use!
The support channel for users is simple excellent which allows you to create tickets through emails.
The support channel for users is simple excellent which allows you to create tickets through emails.
What do you dislike about the product?
it might be nice to be able to choose specific functions to add to your license cheaply without needing to upgrade to the next level....other than that no complains.
What problems is the product solving and how is that benefiting you?
It helped us managed our workflow and have a simplified option to count out the emails and request we were dealing with at the moment.
Recommendations to others considering the product:
Freshdesk is very easy to recommend as the price is very accessible, carries a lot of different features and has a very good look.
Best Service desk
What do you like best about the product?
We enjoy using fresh desk for our service desk needs as it lets us use social media integration for tickets.
What do you dislike about the product?
New modern design is hard to get used too and moves some features around.
What problems is the product solving and how is that benefiting you?
Customer issues and service requests are a lot easier than our old system.
Recommendations to others considering the product:
Be ready for an easy to use streamlined interface!
Great product - packed with features
What do you like best about the product?
It is very similar to other products of its type, like Zendesk. However, Zendesk does not have a free tier. Freshdesk has a great free tier that has MORE features that the basic Zendesk plan.
What do you dislike about the product?
I wish that Freshdesk had the ability to let users sign-in with Microsoft work accounts.
What problems is the product solving and how is that benefiting you?
Freshdesk is the best solution for tracking users issues and for running reports later on those tickets.
Recommendations to others considering the product:
It is jammed packed with features at great price levels.
Works Well for Small Biz
What do you like best about the product?
We picked freshdesk over zendesk because we thought the UI was better for adoption. Our team loves it!
What do you dislike about the product?
As we've added more departments, you can't customize the ticket fields without bumping all users to a higher per month fee.
What problems is the product solving and how is that benefiting you?
We were able to get out of an shared inbox and get into a tool that allowed us to enforce and get visibility to our SLA.
Eclipse Review
What do you like best about the product?
I really like Debug feature and it allows me to check my java code line by line when needed
What do you dislike about the product?
Its UI is kinda boring, no complaining but it can be made better
What problems is the product solving and how is that benefiting you?
J2EE app
Excellent helpdesk solution
What do you like best about the product?
I like the easy access for creating a ticket.
What do you dislike about the product?
I havent't disliked anything as of yet. In due time I guess
What problems is the product solving and how is that benefiting you?
Prioritizing issues
a breath of fresh air
What do you like best about the product?
i like how quick an easy it is to see options and features, it is very clean looking and user friendly
What do you dislike about the product?
some options are no intuitive and requires a lot of clicking around
What problems is the product solving and how is that benefiting you?
customer satisfaction
stock management
first time fix rate
stock management
first time fix rate
Recommendations to others considering the product:
Do it!
Freskdesk awesome
What do you like best about the product?
The easy instant messaging. Communication is a major benefit
What do you dislike about the product?
Nothing really. Everything is great and we use it every day
What problems is the product solving and how is that benefiting you?
Communication barriers. Group work and idea sharing
Recommendations to others considering the product:
No regrets
Freshdesk review
What do you like best about the product?
Easy way to manage the cases with an intuitive dashboard
What do you dislike about the product?
There is no resource group on initial plans
What problems is the product solving and how is that benefiting you?
Organize customer tickets.
showing 801 - 810