Freshdesk Omni
Freshworks Inc.External reviews
3,542 reviews
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Great product - packed with features
What do you like best about the product?
It is very similar to other products of its type, like Zendesk. However, Zendesk does not have a free tier. Freshdesk has a great free tier that has MORE features that the basic Zendesk plan.
What do you dislike about the product?
I wish that Freshdesk had the ability to let users sign-in with Microsoft work accounts.
What problems is the product solving and how is that benefiting you?
Freshdesk is the best solution for tracking users issues and for running reports later on those tickets.
Recommendations to others considering the product:
It is jammed packed with features at great price levels.
Works Well for Small Biz
What do you like best about the product?
We picked freshdesk over zendesk because we thought the UI was better for adoption. Our team loves it!
What do you dislike about the product?
As we've added more departments, you can't customize the ticket fields without bumping all users to a higher per month fee.
What problems is the product solving and how is that benefiting you?
We were able to get out of an shared inbox and get into a tool that allowed us to enforce and get visibility to our SLA.
Eclipse Review
What do you like best about the product?
I really like Debug feature and it allows me to check my java code line by line when needed
What do you dislike about the product?
Its UI is kinda boring, no complaining but it can be made better
What problems is the product solving and how is that benefiting you?
J2EE app
Excellent helpdesk solution
What do you like best about the product?
I like the easy access for creating a ticket.
What do you dislike about the product?
I havent't disliked anything as of yet. In due time I guess
What problems is the product solving and how is that benefiting you?
Prioritizing issues
a breath of fresh air
What do you like best about the product?
i like how quick an easy it is to see options and features, it is very clean looking and user friendly
What do you dislike about the product?
some options are no intuitive and requires a lot of clicking around
What problems is the product solving and how is that benefiting you?
customer satisfaction
stock management
first time fix rate
stock management
first time fix rate
Recommendations to others considering the product:
Do it!
Freskdesk awesome
What do you like best about the product?
The easy instant messaging. Communication is a major benefit
What do you dislike about the product?
Nothing really. Everything is great and we use it every day
What problems is the product solving and how is that benefiting you?
Communication barriers. Group work and idea sharing
Recommendations to others considering the product:
No regrets
Freshdesk review
What do you like best about the product?
Easy way to manage the cases with an intuitive dashboard
What do you dislike about the product?
There is no resource group on initial plans
What problems is the product solving and how is that benefiting you?
Organize customer tickets.
Best CRM tool
What do you like best about the product?
This is best CRM ever used. This gpt lot of features like auto response , routing the tickets with given conditions
What do you dislike about the product?
free version had lot of features previously. However now its been reduced immensely.
What problems is the product solving and how is that benefiting you?
We are solving customer issues and our clients issues. Benefits are 30 days trail version for estate plan where we can check most the portal features.
Recommendations to others considering the product:
You get everything you need on a CRM, no second thought and they provide 30 days trial period too.
Best IT Software Ever!
What do you like best about the product?
I like how easy and simple the software is to set up. It is also very very simple to create tickets & track progress as well as sending messages directly through the web based console.
What do you dislike about the product?
At some points the software can glitch out and assign a case to more than one agent in the IT department, resulting in some down time as well as confusion with staff members on who to call/talk to when referring to their IT case.
What problems is the product solving and how is that benefiting you?
Problems: Staff Downtime, User & Asset Management, Allocation of IT Materials
Benefits: Tracking of average time to complete cases of different types and being able to remotely troubleshoot problems due to the fact that staff can upload screenshots wit their ticket to expedite the process
Benefits: Tracking of average time to complete cases of different types and being able to remotely troubleshoot problems due to the fact that staff can upload screenshots wit their ticket to expedite the process
Recommendations to others considering the product:
Consider all your features you need and consider that fact that with all it's features may be overkill if you have a very small business.
Freshdesk / Freshservice
What do you like best about the product?
I like the UI for clients and technicians, easy to follow ticket reports and statistics make this helpdesk one of the best.
What do you dislike about the product?
Some very fine detail things I would change, but this is the best I have used from sampling over a dozen
What problems is the product solving and how is that benefiting you?
We are effectively tracking assets, problems, tickets and projects with varied teams in the business to a high standard.
Recommendations to others considering the product:
Good support and communication when implementing
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