Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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FreshDesk offers an amazing CRM experience
What do you like best about the product?
FreshDesk gives me everything I need to run a small business Help Desk with ease.
What do you dislike about the product?
Honestly, I haven't found anything about this SASS that I dislike.
What problems is the product solving and how is that benefiting you?
Having clearly documented solutions and resolutions for users.
Great User Experience
What do you like best about the product?
The interface and the power of the portal customisation
What do you dislike about the product?
The canned answer are not always populated properly
What problems is the product solving and how is that benefiting you?
Technical questions about our products and resolution, questions from product users.
Very good
What do you like best about the product?
Simplicity, speed, personalization, reaction and presence of technical support
What do you dislike about the product?
For the moment we have not detected critical points that could have us give points denied to the type of product
What problems is the product solving and how is that benefiting you?
nothing
Thompson Group Review of Fresh Desk
What do you like best about the product?
Since implementing Fresh Desk over two years ago we have been very impressed with the features, support and overall system which is Fresh Desk.
What do you dislike about the product?
Nothing really comes to mind. Fresh Desk is a solid system with good features and works well for Thompson Group.
What problems is the product solving and how is that benefiting you?
Fresh Desk has replaced an Outlook email driven service and maintenance department. Fresh Desk has allowed us to streamline and improve our S&M dept with a scalable solution.
Recommendations to others considering the product:
Highly recommend, product has been developed well and has an outstanding support team to go with it.
FreshDesk is a Great Bang for your Buck
What do you like best about the product?
Ease of admin setup and training new users.
What do you dislike about the product?
The dispatcher section leaves a lot to be desired. I do not care for the top to bottom order. We definitely have occasions where that really strains us to have to come up with creative solutions to work around that hindrance.
What problems is the product solving and how is that benefiting you?
We are able to communicate with our customers much faster than before.
FreshDesk
What do you like best about the product?
Ease of use, great support chat, up time.
What do you dislike about the product?
Setting up supervisor/admin roles can seem confusing at first. Wish there was an easier way to get things to do as I want a little easier.
What problems is the product solving and how is that benefiting you?
We use FreshDesk for IT support in a K-12 District.
Quick response and very helpful
What do you like best about the product?
I reached out to freshdesk via chat for assistance with setting up a feature on Freshdesk and the response was very quick and the rep stayed online throughout helped me set up what I needed.
What do you dislike about the product?
It was all good! Got the help I needed.
What problems is the product solving and how is that benefiting you?
I work as an operations associate and use Freshdesk for our daily operations. Freshdesk helps us stay organized through tickets and since most of our work is handled by more than one person, using Freshdesk eases the work. All the data is right there! Helps us maintain transparency throughout the process.
Great Service
What do you like best about the product?
I really like their support service - they assist us with all of our requests...
What do you dislike about the product?
I haven't find something I don't like yet
What problems is the product solving and how is that benefiting you?
Been able to handle support requests better and been organized
Great experience with sprout tier account
What do you like best about the product?
Tons of features on sprout tier. HIghly customizable.
What do you dislike about the product?
Nothing really. Maybe my expectations are low. Maybe more UX control over knowledge at sprout level.
What problems is the product solving and how is that benefiting you?
It helps us to streamline questions and technical problems that arise.
Fresh Desk Review
What do you like best about the product?
A unique, simple and sleek ITSM tool. We recently incorporated this into our business but the feautres are amazing. I love how you can add solution articles. When raising a ticket if you enter keywords into the Subject I love how solutions come up on the side for you to add to the call or even better - send to the user.
What do you dislike about the product?
I cannot pin point anything I dislike as it is currently still new to us and all the features suit the needs of our business and requirements.
What problems is the product solving and how is that benefiting you?
The benefits are that our business is more modern now, we have this fresh and sleek tool which allows us to perform a better service to our customers.
Recommendations to others considering the product:
Freshdesk has no comparison against Manage engine. It is one of the best tools out there, it has helped improve our service levels, reputation, affordability as well as making our jobs easier. Having the solution articles are an amazing touch and way for us to conversate with users for solutions on issues. I could not have picked a better tool to work with.
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