Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Always On.
What do you like best about the product?
Haven't noticed any downtime nor page loading delays, so basically the service is there when you need it.
What do you dislike about the product?
Nothing to dislike, it simply works as expected.
What problems is the product solving and how is that benefiting you?
Trouble tickets for support team and business emails.
Recommendations to others considering the product:
Test and check, it shall work as per the requirements.
Best quality support which I have ever received !!
What do you like best about the product?
The best thing about this software is it's working quality. You will not get stressed even if you have a long time doing the customer support.
Also a hassle free platform which can be easily accessible anywhere either on laptop, phone, tablet or any smart deVice.
Also the support team helps you deploy your plan and they also work with you to provide the best ever experience.
You won't regret if you choose this helpdesk and believe me it's awesome.
Also a hassle free platform which can be easily accessible anywhere either on laptop, phone, tablet or any smart deVice.
Also the support team helps you deploy your plan and they also work with you to provide the best ever experience.
You won't regret if you choose this helpdesk and believe me it's awesome.
What do you dislike about the product?
Dislikes are almost nothing. But if you want to have a quality help desk you must purchase the plan.
For better quality fresh desk should give little renewal discount to forever customers.
For better quality fresh desk should give little renewal discount to forever customers.
What problems is the product solving and how is that benefiting you?
With fresh desk we handle our customers.er support centre. They feel very best with this kind of hassle free support.
Benefits are to be said on 10 page papers. But let me give just a single line.
THE BEST QUALITY IN EVERYTHING IS THE BEST WAY TO SUCCESS
Benefits are to be said on 10 page papers. But let me give just a single line.
THE BEST QUALITY IN EVERYTHING IS THE BEST WAY TO SUCCESS
A great system
What do you like best about the product?
I like almost everything, its easy to manage all my tasks with Freshdesk
What do you dislike about the product?
The SLA doesnt have a break time, so I cant have accurate reports.
What problems is the product solving and how is that benefiting you?
Gamification qualified and others features.
Recommendations to others considering the product:
Everybody who wants a qualified support should buy Freshdesk.
No more lost emaiks
What do you like best about the product?
I can track all my conversations and info in one place and assign those to other agents as needed!
What do you dislike about the product?
Too many email notifications... also, auto assign isn’t in basic version
What problems is the product solving and how is that benefiting you?
No more lost support emails in my inbox
Completely changed our customer service
What do you like best about the product?
The organization of emails and the ability to write internal messages is HUGE for us. We are switching from a shared email interface and things consistently got lost.
What do you dislike about the product?
Nothing so far! We are testing out the lowest tier of service before considering an upgraded option, but it is already so much better than our previous system.
What problems is the product solving and how is that benefiting you?
Customer care and ease of communication. So far we are only using the email / ticket functionality, but it has made emailing a breeze.
Recommendations to others considering the product:
Take the time to understand the various settings; it will make your life so much easier.
Great Support Desk Software for Web Design / Development Shops
What do you like best about the product?
Freshdesk is a great support system solution for small business owners, including web designers and developers. Their next generation redesign, called MINT, is beautifully designed and easy to use. Beyond that, their documentation is comprehensive and support is kind and helpful when you need to reach out them.
What do you dislike about the product?
I haven't found anything I dislike about the platform yet!
What problems is the product solving and how is that benefiting you?
I needed to find a help desk solution that would also allow me to offer my clients a Knowledge Base and support portal. Thankfully, Freshdesk has both with a set up process that was quick and easy. I easily branded the portal to my company, authenticated the DNS records for email stability / credibility, and added categories and articles to the KB. Now, clients can send me support email, and I can respond in a way that allows me to track my history with them via support threads. They can also log in to read support articles and get help with their questions.
Recommendations to others considering the product:
Check the integration options on Freshdesk -- so many applications to choose from in their Marketplace. This is a great sign of a company with a strong reputation and software stability!
Excellent Service
What do you like best about the product?
The Support Team was fast and reliable. did not hesitate to assist and got the issue resolved within minutes.
What do you dislike about the product?
Nothing , the system works as advertised. no issues what so ever with. easy to install and very user friendly. no dislikes at all.
What problems is the product solving and how is that benefiting you?
Helpdesk Support Issues
setting up mail server
What do you like best about the product?
Was having issue in getting up mail server in freshesk.I was guided step by step for the setting. Received confirmation email about the solution also. very satisfied freshdesk customer.
What do you dislike about the product?
There is nothing to dislike in freshdesk.using freshdesk from last 2 years without any issue.
What problems is the product solving and how is that benefiting you?
It helps to handle the emails in better categorized way. The benefit is we dont miss any email and helps in growth of business
Amazing
What do you like best about the product?
The Support from freshworks, always there in a minute or two.
What do you dislike about the product?
Nothing untill the moment there is nothing that i dislike now.
What problems is the product solving and how is that benefiting you?
Service Desk, IT support .
Great Customer Service Software tool
What do you like best about the product?
Ease of use, user friendly reporting and dashboards, amazing customer support.
What do you dislike about the product?
Nothing comes to mind at this time, as it has met our needs.
What problems is the product solving and how is that benefiting you?
Productivity, specifically measuring it and identifying areas of opportunity
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