Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Service
What do you like best about the product?
The Support Team was fast and reliable. did not hesitate to assist and got the issue resolved within minutes.
What do you dislike about the product?
Nothing , the system works as advertised. no issues what so ever with. easy to install and very user friendly. no dislikes at all.
What problems is the product solving and how is that benefiting you?
Helpdesk Support Issues
setting up mail server
What do you like best about the product?
Was having issue in getting up mail server in freshesk.I was guided step by step for the setting. Received confirmation email about the solution also. very satisfied freshdesk customer.
What do you dislike about the product?
There is nothing to dislike in freshdesk.using freshdesk from last 2 years without any issue.
What problems is the product solving and how is that benefiting you?
It helps to handle the emails in better categorized way. The benefit is we dont miss any email and helps in growth of business
Amazing
What do you like best about the product?
The Support from freshworks, always there in a minute or two.
What do you dislike about the product?
Nothing untill the moment there is nothing that i dislike now.
What problems is the product solving and how is that benefiting you?
Service Desk, IT support .
Great Customer Service Software tool
What do you like best about the product?
Ease of use, user friendly reporting and dashboards, amazing customer support.
What do you dislike about the product?
Nothing comes to mind at this time, as it has met our needs.
What problems is the product solving and how is that benefiting you?
Productivity, specifically measuring it and identifying areas of opportunity
Very responsive customer service support
What do you like best about the product?
Quick and personal (i.e. HUMAN) response with appropriate solution.
What do you dislike about the product?
I wish I could integrate our current phone provider into FreshDesk, but we can convert phone calls into tickets, so it's not so bad.
What problems is the product solving and how is that benefiting you?
Good way to keep track of chats, emails and other customer interactions. FAQ solutions are easy to update.
Excellent
What do you like best about the product?
Freshdesk is great for startups, its free plan is great, has everything we need. The team at freshdesk are all so nice too.
What do you dislike about the product?
Freshdesk is apart of Freshworks, and they offer Freshchat, we do not use Freschat as we don't really class it as a live chat software, it just is different, it's so hard to explain but we do not like it.
What problems is the product solving and how is that benefiting you?
We use customer service, we used to use Zendesk but the team over there are awful, Freshdesk is much easier to use and the team are great!
Amazing experience
What do you like best about the product?
Support team was fast, assertive and right.
What do you dislike about the product?
They were perfect; honestly I can not think on something that I dislike
What problems is the product solving and how is that benefiting you?
Support for my business managers
Recommendations to others considering the product:
NA
Feedback
What do you like best about the product?
All Platform is set and fine and easy to use
What do you dislike about the product?
Right now nothing to dislke,everything is good
What problems is the product solving and how is that benefiting you?
Business tickets
Good Support
What do you like best about the product?
great work done by freshdesk team. Support team resolve the issue for minimum time..
What do you dislike about the product?
Not quick response on Saturday or Sunday because DEV team not available on weekends.
What problems is the product solving and how is that benefiting you?
yes
Fantastic support
What do you like best about the product?
After reviewing a number of support platforms we proceeded with Freshworks because of their ease to implement, cost effective pricing, and customer ease of use.
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
Omni channel support for all our customer contact points - email, facebook, messenger, live chat, emails, web forms, phone. Everything can be managed from one location with Freshdesk
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