Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,540 reviews
from
External reviews are not included in the AWS star rating for the product.
Must have tool for our business
What do you like best about the product?
UI is intuitive, administrative controls are quite granular. Their product works for 1 team operations or multi-teams with multiple agents and multiple inbound channels. The price point is very compelling. Customer support is incredibly knowledgable about the product, and can offer creative workaround if a product limitation gets in your way.
What do you dislike about the product?
Some of the automation can use a little love. Specifically, the ability to automate off of a 'Ticket Created' event will only execute 1 matching rule/condition, and somewhat limits your options for that event.
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our support ticketing system for WordPress products. We're able to track and analyze ticket metrics, and spread the load around multiple agents.
Excellent
What do you like best about the product?
Auto Ticket creation from email,
customer feedback
customer feedback
What do you dislike about the product?
indian customer is cost conscious, pricing should have been less for Indian sme
What problems is the product solving and how is that benefiting you?
every customer mail is attended.
User friendly tool
What do you like best about the product?
It's a very easy tool to use and the support team is always very helpful. It saves us a lot of time when having to reply some standard questions.
What do you dislike about the product?
I like their old interface better than the new one
What problems is the product solving and how is that benefiting you?
Time management problems and the tracking of the client's queries.
Great Product, Superb Service
What do you like best about the product?
I already use freshdesk for a number of years. The application and the team never let me down.
What do you dislike about the product?
It is fast an has all the functionalities needed to give great support to our customers
What problems is the product solving and how is that benefiting you?
Helpdesk for our cloud solution utime
Recommendations to others considering the product:
just try it, you will be amazed !
Yes to Freshdesk
What do you like best about the product?
Freshdesk is easy to use and administrate. It has the features and functionality of the common help desk programs at an affordable cost.
What do you dislike about the product?
When sending a note or adding a note I tend to triple check to makes sure it is for internal purposes only.
What problems is the product solving and how is that benefiting you?
Tracking of support requests and monitoring response time to maintain high levels of services. Benefits of using Freshdesk are a centralized system where agents can see across groups and we can evaluate when there is a system problem within our organization.
Recommendations to others considering the product:
When someone asks me about help desk software Freshdesk is my #1 recommendation.
The best ever!
What do you like best about the product?
The whole Freshdesk Platform is very easy to learn and navigate
What do you dislike about the product?
The customer service team at FreshDesk I cannot always understand (not native English speaking). I'm assuming they are from another country.
What problems is the product solving and how is that benefiting you?
No business problem. Customer emails are so much easier to deal with now that our company is using Freshdesk.
Recommendations to others considering the product:
You will love it. I wonder how our company managed without it for so long.
Great Support
What do you like best about the product?
I haven't used it a lot yet, but I've needed support a couple times today and they've been very responsive and got me a solution right away! I've been very impressed.
What do you dislike about the product?
I haven't found anything to dislike yet.
What problems is the product solving and how is that benefiting you?
We need to be able to track incoming trouble tickets and also be able to alert our users to changes. I know we can accomplish the first and I'm hoping the second is possible as well. I think it will be.
Recommendations to others considering the product:
It has many many options and there's likely a way to configure it to do what you need.
Very friendly and knowledgeble helpdesk agents
What do you like best about the product?
Quick responses and intelligent well-mannered communication
What do you dislike about the product?
Email of conversation afterward is very difficult to read
What problems is the product solving and how is that benefiting you?
Solving for requests from over 40 branches, handling that centrally in a timely manner
Assigning Group to specific agent
What do you like best about the product?
The quick response to the question and follow-up once resolved.
What do you dislike about the product?
Just that sometimes it's hard to understand the Freshdesk representative--access very strong.
What problems is the product solving and how is that benefiting you?
Gives our customers one email to reach out to us. Allows us to assign tickets based on that email. Great for pulling reports, etc.
Amazing Support - extracts more out of it
What do you like best about the product?
24 / 7 support with the Passion of help and let our issue reslove
What do you dislike about the product?
customer portal should be more elaborate we have blossom package its better that we will get one dashboard for our customer where they will see tickets in sequence and their own.
What problems is the product solving and how is that benefiting you?
internal ticketing . within the branches
Recommendations to others considering the product:
yes
showing 861 - 870